Ramish Majeed Khan
Rawalpindi, Pakistan Phone: - Email:-
Skills
Technical/Software Documentation
Product Release Documentation
Networking
Cloud Computing
Communication and Presentation
Creative Team Leadership
Web & Print Content Development
Sales Collateral & Support
Development of Training Materials
Editing and Review Writing
Professional Experience
STONEFLY INC., RAWALPINDI
Technical Content Manager
February 2017 – present
Key Responsibilities:
Create and publish Case Studies, White Papers, Technical Reviews, Technology Guides and
Blogs on IT infrastructure products and solutions for targeted audiences/customers.
In depth study of the application and functionality of Cloud Backup and Replication (appliances
& software), disaster recovery, cloud services (IaaS, SaaS, PaaS & DRaaS), Enterprise SAN
and scale-out NAS storage, hyper-converged appliances, and containers.
Develop documentation for application and use-cases of Stonefly products and services in the
industry.
Revise, proof read, edit and format documentation and customer-facing web content.
Responsible for writing official press releases for the company.
Develop content and presentation for webinars and email marketing of company’s products.
Attend webinars and educational seminars to stay up-to-date and build knowledge on
technology, service and product developments and new deployments to be documented.
PLUMGRID INC., ISLAMABAD
Technical Marketing Engineer, March 2016 – February 2017
Technical Writer, March 2015 – March 2016
Key Accomplishments:
Lead a team of four Technical Writers to deliver technical documentation for back to back
product releases.
Documented troubleshooting and operational documents including User Manuals, Deployment
Guides, Release Notes, Product Reviews and Technical White Papers after collaborating with
the developers, testing teams, product managers and outbound teams.
Validated product releases while gaining hands on experience with deployments on Linux
distributions.
Developed documentation methodologies for the company in its initial phases. Introduced
process, helped evolve the documentation framework to move from simple Microsoft Word
based approach to more structured and professional documentation approach based on Sphinx
and Sublime Text Editor.
Developed and implemented the process of tracking documentation tasks through JIRA to
streamline documentation and provide across the board visibility and collaboration.
Developed code for html based documentation using tools like Sphinx and code review tools
such as Gerrit.
Researched new technologies specially cloud computing and software defined networking to
stay up to date.
Participated in in-house trainings and discussions with seniors to get hands on knowledge of
cloud computing and networking.
FREELANCING
Technical / Content Writer
May 2011 – February 2015
Key Accomplishments:
Written down the following documents in professional referencing styles such as Harvard, MLA
and APA where required.
Research Papers
White Papers
Proposals
Blogs
Articles
Reviews
Provided editing, proof reading and formatting services.
Served as Copywriter for various clients.
Handled emails and official documentation for various clients.
Developed content for online promotions, webinars, email marketing and SEO.
Technology
Software:
MS Office (Word, Access, Excel, PowerPoint), MS Project, Adobe Acrobat Pro,
Sphinx, Sublime Text Editor, Jira, Gerrit
Web/Multimedia:
WordPress, SEO, python, familiarity with basic programming languages (html,
C++, Java)
Education
VIRTUAL UNIVERSITY OF PAKISTAN
Masters in Information Technology
March 2013 – June 2015
Courses Covered
Introduction to Programming, Data Communication, Business and Technical English Writing, Financial
Accounting, Principles of Marketing, Principles of Management, Data Structures, Object Oriented
Programming, Computer Architecture and Assembly Language Programming, Database Management
Systems, Software Engineering, Organizational Behavior, Fundamentals of Algorithms, Web Design and
Development, Data Warehousing, Software Project Management, Entrepreneurship, Human Computer
Interaction, Visual Programming, Operating Systems, Computer Network, Human Resource Management
Credit Hours: 22
GPA: 3.7
UNIVERSITY OF PUNJAB LAHORE
Bachelors in Arts
Fall 2008 – Fall 2010
Specialization: Journalism and Political Science
Grade: 1st Division
References on Request
