Ramina Rabino

Ramina Rabino Results-driven Seasoned Customer Service Specialist with 13 years of experience in the Business Process Industry. Seeking a challenging executive role to leverage analytical skills and drive organizational success years Work Experience Consultant for a Payment Processor Campaign-ePerformax Phils September 2024- Present Mitigate & Adjudicate cases for Disputes and Claims. Investigate evidence, and confirm logistics. Deliver exceptional Customer service, and answer queries for payment transactions. Update accurate CRM for profile changes, provide timely Technical Support Virtual Assistant for Ecommerce Retail Boutique September 2022- May 2024 Wholesale and Retail Virtual Support. Handled day-to-day order entry on client’s CRM, and Shopify for B2B and B2C Purchase orders Supported Customer Engagement through email and Chat via Hepdesk Freshworks. Assisted in answering general queries, providing product help, exchange/return information, and confirming tracking details. Managed Dropshipping automation via CommerceHub for major department store orders Sales Elite CSR- iQor Philippines Inc- Iloilo Sept. 14, 2016 – July 2022 CaniadianTelco Campaign Provided Frontline and L2 support for incoming Customer concerns for Home Phone, TV, Fiber Internet, and Mobile Phones Defuse Escalated calls, open tickets, and close upgrades as part of the solution. Provided Customer service concerns and Technical Support for Home Phone, TV, and Fiber Internet through a Chat interface Technical Support, Billing, Customer Service, Sales Processing, Truck Dispatch, Process Credit Card Payment and Reactivation Customer Service Associate Convergys Phils.- Quezon City Nov.2010-June 2016 U.S.Telco Campaign Pioneer Team Chat support for Comcast West, Eastern, Central Divisions Provided Customer service concerns and Technical Support for Home Phone, TV, Fiber Internet thru Chat interface Technical Support, Billing, Customer Service, Sales Processing, Truck Dispatch, Process Credit Card Payment and Reactivation Educational Background Bachelor of Science in Civil Engineering Colegio dela Purisima Concepcion, Roxas City Philippines 5800 Registered Master Plumber Contact LinkedIn Email:- Mobile/WhatsApp:- Roxas City Philippines 5800 Tools/Sofware Zendesk, Freshdesk Salesforce, AmDocs Einstein Blueprint Citrix Visuals ERP CommerceHub EDI Microsoft 365 Google Tools Languages English (Proficient) Filipino(Fluent) Hiligaynon (Fluent)