Ramil Sinoy

RAMIL C. SINOY GENERAL VIRTUAL ASSISTANT PROFESSIONAL SUMMARY As a proactive virtual assistant with comprehensive training in administrative tasks , appointment setting, research, and email management I aim to streamline administrative processes by reducing task completion time by 20% and enhance customer service response times to increase overall customer satisfaction ratings by 15%. SOFTWARE PROFICIENCIES Microsoft Office Microsoft Teams Google Suite Skype Zoom Oracle Siebel Canva Trello ChatGPT CRM Avaya CLIENT INDUSTRIES Insurance Retail E-commerce Hospitality Healthcare Financial Services Social Media Mortgage CONTACT INFO Email:-Mobile: - City & Country: Sta. Ana Manila, Philippines PROFESSIONAL SKILLS Customer Service - 13 years Administrative Support - 5 years Email Management - 14 years Data Entry / Reporting / Research - 5 years Calendar Management / Appointment Setting - 3 years PROFESSIONAL SERVICES Administrative Support: Managing emails, calendars, and appointments, organizing files, and handling data entry tasks. Customer Service: Responding to client inquiries via email, chat and calls, providing assistance, and resolving issues. Social Media Management: Scheduling posts, monitoring engagement, and creating content for social media platforms. Research: Conducting online research on various topics, compiling information, and presenting findings in reports or summaries. Project Coordination: Assisting in project planning, tracking progress, and coordinating with team members to ensure timely completion of tasks. Accomplishments: 1. Sent to study abroad (INSEAD Singapore) all expense paid by the Company as a reward. 2. Handled 1,000+ clients daily with various transactions, ensuring smooth operations and a good banking experience. EDUCATION Bachelor of Science in Business Administration Major in Management Accounting (Saint Columban College, Pagadian City) Visionary and Leadership Cohort (INSEAD Singapore Campus) PROFESSIONAL EXPERIENCE Job Title: Assistant Bank Manager Company: Bank of the Philippine Islands- Ensure sound operations of the daily activities of the branch. Handle customer requests and transactions as needed. Complete reports on regular basis related to branch performance. Mentor and coach staff to achieve sales success and good customer service. Monitor and ensure compliance with policies, procedures, and regulations - Job Title: Branch Head Company: Manulife Philippines 2023 UP TO PRESENT Train Financial Planners working closely with the Training Unit Uphold brand image and ensure compliance with all internal and external regulations. Administrative task such as licensing and renewal are to be well noted and examined before submitting to Insurance Commission. -