Ramil Retardo

I am Ram, and I live in the southern part of Cebu. I am a product of a polite and hospitable community, that is why I carry with me a strong sense of work ethics as a team player . As a philosophy graduate, my passion is to make use of critical thinking skills when confronted with complex issues. With the use of English language I can articulate my ideas clearly and engage in thoughtful conversations. As a Philosophy graduate I can essentially apply ethical reasoning and creative thinking across various fields. Overall, I possess intellectual curiosity and commitment to exploring life's fundamental questions.  

2+ years of experience in Customer Service and Technical Support roles in the call center industry.

• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assisted customers with troubleshooting technical issues, guiding them through solutions step by step.
• Handled a high volume of calls and effectively managed time to meet service level agreements.
• Documented customer interactions and solutions in the system to maintain accurate records.
• Developed strong communication and problem-solving skills in a fast-paced environment.
• Collaborated with teams to improve customer experience and streamline processes.

Skills:

• Excellent verbal and written communication
• Active listening and empathy
• Multitasking and time management
• Handling high-volume calls and inquiries
• Familiarity with operating systems
• Knowledge of common software and applications