RAMESH SANGUMANI, MS, MS
CUSTOMER SERVICE PROFESSIONAL
An exciting customer service oriented professional possessing efficient communicating and rapport
building skills. Offered solutions to irate customers over the phone and handling them in a sensitive
manner. Work provided with high quality outputs. Leadership, well-organized, time management and
team-player skills.
TECHNICAL EXPERTISE
• MS Office
• R-Studio
• SPSS
• MODFLOW
• STELLA
PROFESSIONAL EXPERIENCE
MARKET RESEARCH INTERVIEWER
UMR Research Ltd., Auckland, New Zealand (Part-time)
Feb 2010 - Sept 2011
• Conducting national surveys with all residents across New Zealand focussing on call quality.
• Precisely entering the responses of the conversations in database during the call.
RECRUITMENT LEAD
Sep 2008 - Dec 2008
People Interactive (I) Pvt. Ltd., Worli, Mumbai, India
• Responsible for Recruitment Life Cycle for the company and its subsidiaries across the
Indian subcontinent.
SR. TECHNICAL RECRUITER
Mar 2007 – April 2008
MRI Network - The Merwin Group, Santacruz, Mumbai, India
• Planning and scheduling the entire Recruitment Life Cycle using in-house database software
viz., PCR [PC Recruiter].
• Building up intellectual relationships and developing business.
(CONTINUED)
PAGE 2
RAMESH SANGUMANI, MS, MS
IT RECRUITER
April 2006 - Mar 2007
Value Consulting LLC , Andheri, Mumbai, India
• In-charge of the Indian operations, also involved in successful launch of the pilot phase.
• Responsible for the entire recruitment life cycle process from searching candidates to
recruitment.
SENIOR ANALYST
Aug 2004 - April 2006
E-Clerx Services Pvt. Ltd., Sewri, Mumbai, India
• Streamlined transaction processing forming a mediator, coordinator and negotiator between
operations, technical team and management for process flow enhancement.
• Prepared Online Training Documentation for transaction processing procedure.
• Designed the transaction processing tool and related reporting issues to management.
• Headed training department for process training and induction
• Responsible for team analysis and employee ranking.
• Responsible for client communication.
TECHNICAL SUPPORT
Jan 2004 – Aug 2004
Accenture India Pvt. Ltd., Vikhroli, Mumbai, India
• Offered inbound technical support for a US-based Internet Service
• Involved in local piloting of the operations
CUSTOMER RESPONSE EXECUTIVE
Aug 2003 – Dec 2003
Global Telesystems Limited, Vashi, Navi Mumbai, India
• Offering US outbound customer sales and service
EDUCATION
• Master of Science (MS), Environmental Sciences (1.3)
October 2013–November 2016
University of Trier, Trier, Germany
− Focused on aquatic and soil environment sustainability, monitoring, impact assessment
and restoration, sewage water management and data analysis, investigating
contaminated sites, assessing associated risk, implementing remediation techniques
starting from source to managing migration or neutralization of contaminant plume
before infiltration into groundwater
− Thesis: Using green infrastructure to reduce impact of land-use activities on soil
biodiversity across agroecosystems (Advisor: Dr. Christoph Emmerling)
• PG Diploma (PGDipSci), Environmental Science (3.3)
February 2009–December 2009
The University of Auckland, New Zealand
− Focused on environmental impact assessment (e.g. air and water quality assurance),
solid waste and waste water management, applied terrestrial ecology, and sustainability
(CONTINUED)
PAGE 3
RAMESH SANGUMANI, MS, MS
• Master of Science (MS), Inorganic Chemistry (3.1)
September 2000–November 2002
University of Mumbai, India
− Focused on solid state and coordination chemistry, analytical chemistry, organometallic chemistry, and pharmaceutical and dye chemistry
• Bachelor of Science (BS), Chemistry, Drugs & Dyes (2.4)
June 1997–May 2000
University of Mumbai, India
− Focused on organic, inorganic, analytical and physical chemistry, and pharmaceutical
chemistry and dye chemistry
ACADEMIC SCHOLARSHIPS
• ERASMUS+ Grant (1050 Euros)
− Received grant to obtain biodiversity and green infrastructure work
experience at CEEweb for Biodiversity in Budapest, Hungary.
• Kurzzeit-Abschluss Stipend (1695 Euros)
− Awarded stipend by University of Trier during Master’s degree program.
LANGUAGE SKILLS
• English: Fluent (IELTS: 7.0; CEFR: C2)
• Swedish: Basic speaking, reading, writing, and listening skills (CEFR: A1)
• German: Basic speaking, reading, writing, and listening skills (CEFR: A1)
• Tamil: Native (Indian citizenship: DOB April 12, 1978)
PERSONAL INTERESTS
Cycling, running, adventure traveling, reading legal-thriller novels, and watching horror movies
