Ramesh Hegden

 RESUME RAMESH HEGDEN Phone: - #5, 2nd Cross, L.N.Reddy Garden, Kariyanapalya, Lingarajapuram, Bangalore – 560 084. Email:- CAREER OBJECTIVE: A challenging role in a fast paced Organization, which offers growth, potential and wide exposure to the latest technologies which helps one to learn, utilize the skills for the organization and grow. EDUCATION: Degree in Mathematics – S.D.College, Alleppey, Kerala University. Diploma in Network Administration – Cyber Prism, Cochin, Kerala. MCSE Certified, VMware Certified Professional (VCP) Work Experience: Total 17 years May 2011 to June 2017, TRC Worldwide Engineering, Bangalore, India as IT Manager Responsible for Setting up and Managing IT Operations for Offices at Multiple locations (Bangalore, Mysore and KUALALUMPUR, Malaysia), and Supporting Offices at various locations in USA. Responsible for IT strategic planning and deployment, to enable high value engineering for developing solutions. Provisioning IT Infrastructure for new, expansion & improvement projects across Offices. Establishing, developing and monitoring existing relationships with suppliers, service providers and third parties to improve services, while driving down cost. Managing IT Disaster Recovery program to support the organization’s Business Continuity Management. Active Directory Maintenance, with tasks Creating users, Organizational units, providing necessary rights, implementing necessary Active Directory policies...etc Implemented and managing Internet Proxy/Firewall and VPN solution using ISA Server 2006 / CISCO RV042 Router / SONICWALL Firewall Ensuring that Active Directory replications are happening properly. Managing DNS/DHCP/WSUS Servers Ensure that the Backups are running properly Responsible for successful Migration of on-premise Exchange 2003 to Microsoft Office 365 for entire company. Maintaining the Hardware like Printers /Plotters for the Engineering teams and maintaining it Setting up applications like, AutoCAD, Autodesk Building Design Suit, REVIT Applications, Collaborations for REVIT and other Engineering applications and managing it. Sep 2007 to May2011, Accenture Services, Bangalore, India Designation: Windows Administrator PROJECT SUMMARY 1. Warwick Part of Accenture Infrastructure Management Team. Worked as a member of Common Hosting Platform (CHP) Windows Server Support Team. Supporting multiple clients from different sectors including telecom, services, education and Finance. CHP is datacenter infrastructure shared by multiple clients to host applications and data, where all servers boot from SAN storage. Responsibilities include, Building Windows server 2003 server on HP Proliant servers. Connecting the servers to Netapp filers using iSCSI initiator. Provide support for Active Directory, Virtual Infrastructure and Database servers. Patching of Microsoft servers using WSUS. Building Virtual platform and virtual machines. Maintaining HP Proliant servers. Upgrading HP Server PSP and Firmware. Recommending necessary Service improvement plans, Carrying out root cause analysis, working with third party vendors to resolve critical issues, Incident Management, Change Management and Problem Management. 2. Best Buy Part of L3 Windows Delivery/Support Team. Responsibilities include, Server Builds on Windows 2003 server platform, Installing Microsoft Cluster service for SQL database servers, ESX 3.5 server and Virtual machine builds with HA, DRS and Vmotion configuration. Maintenance of servers by upgrading the Support packs and Firmware softwares, Patching of Microsoft servers using WSUS, Disk management (including disk expansion/disk mirroring/disk migration..) using Veritas Storage Foundation 5.1. Installing and configuring IIS and implementing/renewing the Certificates associated with it, Co-ordination with various vendors like Microsoft/HP on critical issues, handling escalated calls from L2 team as and when required, Change management process. Nov 1999 to Aug 2007: TRC Consultants (I) Pvt Ltd, Bangalore, Head office at Brentwood, Tennessee, USA. Closely and effectively worked with Office Management in both technical and end-user communities at all levels. Designation: System Administrator Job Responsibilities: 1) Maintaining a Network of 10 Win2003 servers and 175 Workstations. 2) Implemented Active Directory Domain and DNS, DHCP Server and managing. 3) Adding systems and users as and when new users are joined and managing user, group accounts. 4) Installation and Administration of MS-exchange server 5.5/Exchange 2003. 5) Backing up the data regularly. 6) Troubleshooting the network connectivity and desktop problems and support the users of the network. 7) Managing the 512 Kbps Internet Leased Line and optimizing the performance for the software accessed across the VPN. 8) Implemented and managing Internet Proxy/Firewall and VPN solution using ISA SERVER 2000/2004. 9) Maintaining the Hardware like Printers, Plotters, Fax machine...etc 10) Recommending the necessary hardware and software for procuring/Upgrading to the Management. 11) Managing LAN/WAN connectivity and extending it as on when it is required. Feb 1999 – Nov 1999 Dhanush Computers, Hanumanth Nagar, Bangalore Designation: Customer Support Engineer Responsibilities 1) Assembling and installing of computers. 2) Setting up and maintaining Customer networks including LAN/TCP/IP Protocol. 3) Assisting the customers in designing the Network to meet their requirements. 4) Setting up internet connectivity to the customers. 5) Troubleshooting various end user problems related to the Computers, Networks. Knowledge set: Server Operating system: Win2000 Server, Win2003 Server, Windows 2012 server. Clustering: Microsoft Cluster service/Failover clustering. Mailing: MS-Exchange Server 5.5, MS-Exchange Server 2000/2003. Network design: Active Directory Service, TCP/IP, DNS, DHCP, DFS…etc. Storage: Basic understanding of NetApp Storage device VPN and Firewall: MS-ISA SERVER 2000/2004, SONICWALL, CISCO RV042 Packages: Office 2007/2013/2016. Virtualization: ESX server 3.5/VMware server Cloud concepts and Microsoft Office365 PERSONAL INFORMATION: Date of Birth: 25TH May, 1973 Nationality : Indian Languages known : English, Hindi, Malayalam, Konkani and Tamil Declaration: I hereby declare that the information furnished above is true to the best of my knowledge. Place: Bangalore Date: 09-Nov-2017 (RAMESH HEGDEN)