Ramesh

R.RAMESH- Career Profile: To gain a challenging and responsible position, where my proficiency and experience in IT Analyst, support & QA. Skills include computer networking, analytical thinking and creative problem-solving. Able to apply customer service concepts to IT to improve the user experience for clients, employees and administration will contribute effectively in an established organization. Core Competencies: • • • • • • Ten years of professional experience in the field of Software Testing, IT support & System analysts. Good understanding of installations, updates, analytical and troubleshooting abilities. Comprehensive knowledge of imaging software and software testing methodology. In-depth knowledge of testing the different phrases of software development life-cycle. Proven ability to work as a part of a team as well as independently. Possess excellent analytical, documentation and communication skills. IT Analyst Feb 2018 – Feb 2019 Abilities Red Dot Power Pte Ltd, Singapore Design Software’s: Adobe Photoshop, Adobe DreamWorks, InDesign, and Dreamweaver Work with management to determine IT objectives improve business outcomes, Review existing IT systems and internal processes, collect and analyze data to identify areas for improvement within IT infrastructures. Help desk staff during transitional processes, provide technical support via telephone and email for internal end user. Troubleshoot and debug IT systems to ensure error-free functionality and end-user satisfaction. • • • • Performing quarterly audit of all manufacturing systems and submitted report to the management Identifying and fixing critical bugs in the system & reducing delays in project completion. Designing new features in applications using PowerShell Writing test scenarios for new releases to ensure the integrity of the system Designing and implementing the migration. Computer Analyst Aug 2014 – Jan 2018 Advance & Best Technologic Pte Ltd, Singapore Provided technical support to end users utilizing Windows clients in a Novell Netware networked environments • • • • • • • • Performed all levels of hardware and software system supports Installed, configured, upgraded hardware/software on Windows workstation and related other desktop/laptop's applications Performed desktop migration from Windows 95/98 to Windows 2000, and provided technical support for corporate client/server systems Prepared reports and studies concerning hardware. Prepared functioning requirements and specifications for hardware acquisitions Added/deleted and modified; as required, host, terminal, and network devices Assisted and coordinated with communications Network Specialists in the area of communications software and hardware Analyzed and implemented communications standards and protocols according to site requirements Document all service request incidents with ticket tracking software systems, escalate, report, and documents any unresolved issues to manager weekly Web-based Application: Asp.Net, Word Press, Firefox, Chrome, HTML, JavaScript Research Tools: SPSS, Internet Explorer, Microsoft Edge, Google Advanced Search Hardware: Ethernet, Intel Server, IBM Server, Hubs, Switches, Modems, ISDN Office Application: Microsoft Word, Excel, PowerPoint, Access, OneNote Expertise in platform’s: VB,C#,SQL(2000 to 2012), MS-Access, Crystal Report ,DNS server, Mail Server System’s: Windows (vista,7,2012, X), Linux, Mac Achievement Automated Report for Hardware/Software diagnosis time. Easy to access In/Out Report. Q.A Project completed before time line QA Testing Engineer May 2008 –Jun 2014 Personal Shiv InfoTech , Coimbatore • • • • • • Handle the tasks of writing unit and functional tests Responsible for supporting and extending validation reporting software Perform responsibilities of designing and implementing new features and frameworks within the validation domain Handle the tasks of reading and comprehending application code as well as perform identification of weak areas Identify bugs in new and existing code, determine root causes, and suggest possible bug fixes Responsible for designing, researching and implementing code analysis, complexity analysis and validation tools Education Bachelor of Technology Sep 2014 –Aug 2018 European Global School University-Paris Major: Computer Engineering GPA: 3.63/4.00 Diploma in Computer Engineering Mar 2005 – Apr 2008 Arulmgu Chandikeswarar Polytechnic College –Tamil Nadu. India Major: Computer Engineering Grade: First Class D.O.B : 26-Apr-1986 Nationality : Indian Passport No : H- Expiry date : 30-Nov-2021 https://www.linkedin.com/in/ramesh-r-7b055354/-or Anonymica Related courses Red hat Certificate Oct 2006 VB6 Programmer Nov 2004