Ramer Gecomo

CONTACT RAMER GECOMO +63 (991) 349 - 9490- PROFILE Tagum City, Philippines Detail-oriented and results-driven Administrative Professional with over 7 years of experience in recruitment, training, and operational support. Adept at managing end-to-end processes such as candidate and client communications, scheduling, data entry, and system documentation. Skilled in EDUCATION 2010 - 2014 ARRIESGADO COLLEGE BSEd Biological Science TOOLS Google Workspace providing prompt, professional responses across multiple channels and platforms. Experienced in coordinating with internal teams, maintaining digital records, and supporting process improvements through SOP development. Looking to contribute to a dynamic environment where communication, organization, and customer service are key to driving team and client success. WORK EXPERIENCE Remote Setup Stellar Staff - Newport Beach, California Nov 2023 - Nov 2024 Admin Staff, Matching and Client Onboarding Expert Coordinated the full client interview and onboarding process, ensuring clear and timely Microsoft Suite communication across platforms Zoom, Slack Maintained accurate and up-to-date hiring records and documentation to support Airtable GoHighLevel Notion Canva SKILLS Project Management Public Relations streamlined operations Supported internal departments and hiring teams by tracking candidate progress and ensuring continuity across recruitment phases Delivered high-level administrative support, including digital organization and updating client records Office-Based, Adaptable to Remote Awesome OS - Davao, Philippines Mar 2022 - Sep 2023 Admin Staff, Recruitment Specialist Led bulk hiring for various accounts ensuring alignment of candidate quality and project timeline Facilitated hiring processes (screening, interview coordination, and onboarding) Maintained accurate tracking of candidate data and created regular performance reports Teamwork for management Time Management Maintained database for reporting for interdepartmental reporting Leadership Effective Communication Critical Thinking Training Talent Acquisition Teleperformance - Davao, Philippines Assistant Manager, Training 2019 - 2020 Led training operations for telecom and healthcare accounts, ensuring alignment with client standards and performance expectations Designed onboarding programs and SOPs to streamline new hire integration and improve operational efficiency across departments Supervised a team of trainers, managed batch schedules, and ensured consistent delivery of training content and coaching sessions Customer Service Collaborated with operations and QA teams to identify skill gaps and implement targeted Client Relations performance improvement strategies Email Management rates, and post-training performance metrics Calendar Management Coaching and Mentoring LANGUAGES English (Fluent) Filipino (Fluent) Generated training reports and insights for leadership, highlighting trends, completion Trainer, Training 2016 - 2019 Conducted product and soft skills training for new support agents Created manuals, presentations, and assessments tailored to account needs Facilitated onboarding and refresher sessions for multiple campaign launches Provided coaching to improve CSAT scores and call handling quality Worked with QA and Ops to align training goals with client KPIs Customer Service Representative, Operations 2015 - 2016 Provided responsive customer support via phone, handling a range of service issues and ensuring a high standard of professionalism Logged service requests and updated job information accurately into internal systems Assisted with invoice processing, payment follow-ups, and resolution of customer concerns Verified client eligibility and explained details related to claims, products, and services