Rameez Qureshi

Higly motivated and customer focused Customer Support Representative with 4+ years of experience in providing exceptional support to customer across various channels.

I worked as a Customer Support Specialist with multiple US based companies like PatronTechnology, LeapEvents, AppSumo, Clearbit and Bola Ai in the recent years. I worked with them for multiple roles i.e. Customer Support Specialist, Triaging Manager, Data Entry Master, and Layer 1 Supprt Engineer. I'm proficient in using CRMs like Salesforce, Zendesk and Hubspot to manage inquiries, track issues, and ensure timely resilution.

Resoponsibilties that I did happily during my work as a Support Specialist includes:

• Answering customer inquiries via phone, email, or chat.
• Resolving customer complaints and concerns.
• Processing orders, returns, and exchanges.
• Providing product and service information.
• Documenting customer interactions in CRM systems.
• Escalating complex issues to appropriate personnel.
• Collaborating with teams to improve customer service procedures.
• Keeping up-to-date on product knowledge and company policies.