Rameez

RAMEEZ RASHEED India +91 -- Summary An experienced and talented manager who has the motivation and right skill sets needed to ensure targets are met and everything gets done on time and to budget. Rameez is highly organised, ambitious, driven and possesses the capability to develop maximum sales and profitability. Having superb communication skills means that he is more than able to build a profitable relationship with customers and key decision makers alike. He is someone who goes out and gets what he wants rather than waiting for it to be brought to him. Right now he is looking for a suitable position that employs smart people and offers its staff great opportunities to learn, grow and succeed. Career History Total of 8+ years of experience in management side. Fettle Engineering Private Limited, India Branch Manager           -) Proposed marketing strategy ideas to optimize targeting of customers. Gathered customer needs and worked with product development teams to implement changes based on feedback. Manage relationship with various businesses to reach base business sales growth goals. Motivate team members and junior staff to exceptional performance. Responsible for account development, cold calling, assessing client needs, identifying solutions. Executed well-designed integrated B2B marketing strategies. Capitalized on previous relationships and performed market research. Manage account relationships, contract negotiations, sales and pricing. Drove revenue and secured new business. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch’s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration.            Aysha Apparels, India Manager -) Responsible for managing new and existing accounts and developing them to their full potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs.            Account Management. Facility Management. Customer and Client Management. Asset Management. Giving continuous accurate and relevant feedback to company Directors and Senior Manager. Reviewing existing contracts and looking for growth opportunities. Bringing together necessary resources to deliver on client objectives. Ensuring that the sales database is always up to date and accurate. Implementing sales and marketing strategies and plans. Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved. Acting as an ambassador of the business at all times.     Identifying prospective clients and then contacting them. Participating in product or service development and design. Assisting in the recruitment, training and development of staff. Developing new and old clients to grow them into a diversified customer base in a specialist market. Aegis Limited, India Team Manager            Handling a team of 420 Executives. Monitoring Individual agent & overall call center performance. Analyzing the data based on Repeat calls, Unique tagging, & Incorrect tagging. To make sure complete resolution provided to the customer based on the complaints/Request received. Dipstick studies on the Quality and SL’s Actively involved in monitoring time management and suggesting improvements in the processes, for enhancing operations Ensuring complete resolution provided to the customers. Institutionalize the mentor concept among the team members and motivate them from time to time Role Plays/Guest Lectures/Recording of calls to improve the Quality of Call Handling Ensure 100% C-SAT for whole month. Rolling out new scheme for Revocation & retention. Vertex Customer Solutions Private Limited, India Team Manager          -) Hiring, training and general management of all employees on the project. Monitoring performance of sub-contractors and staff. Monitoring project budget. Accomplishing project by defining the scope and resources required. Allocating resources, materials, sub-contractors and other staff. Maintaining a safe, secure and healthy work environment by adhering to and enforcing safety codes. Assigning duties to the staff. AuroScient Outsourcing Limited, India Junior Associate   -) Handling a team of 230 Executives. Ensuring the performance level & metrics are achieved. Daily call monitoring & ensure that agents are delivering good performance. Overall Centre performance & revenue tracking Monitoring key metrics & provide feedback to the respective team in order to deliver the good service Playing vital role in all the performance Audits & ensuring that basic metrics are in place across the process. Goal settings for every month initiated a tracking mechanism across all the circles & ensure that we are meeting the targets without fail. Reviewing and evaluating weekly KPI achievement and producing an end of week report. Dipstick studies on the Quality and SL. AD Associates, India Site Supervisor        -) Time Keeping. Monitoring leave and attendance record. -)        Report details to the senior associate. Daily wise report preparation. Coordination of duties. Assigning duties. Preparation of daily report. Monitoring the daily wise activities. Roster Preparations. Academic Qualification Bachelor in Computer Application PG Diploma in Networking Diploma in IT Infrastructure Management Services - Personal Details Date of Birth Can speak fluently Nationality : 06/06/1992 : English, Hindi, Tamil and Malayalam : Indian (Kerala) Passport Details Passport Number Validity : S- :- MK University CTDS Rutronix