Ram Niño V. Romo
St. Paul Village, Gun-ob, Kinalumsan, Lapu-Lapu City, Cebu 6015
- |-| LinkedIn: linkedin.com/in/ramvalleromo
PROFESSIONAL EXPERIENCE
Customer Service Associate
Accenture PLC (March 2024 – September 2024)
● Handled customer inquiries, complaints, and billing issues.
● Upsold and cross-sold services to enhance customer value.
● Maintained detailed service documentation.
Assistant Disposition Manager & Acquisition Specialist
Apex Capital Group (April 2023 – October 2023)
● Identified and negotiated property acquisitions.
● Marketed properties and managed investor relations.
● Facilitated smooth property transactions.
Customer Service Associate
FIS Global Solutions Inc. (November 2022 – March 2023)
● Managed financial accounts and transactions.
● Resolved disputes and ensured customer satisfaction.
Home Market Research Interviewer
Dynata Global (June 2022 – November 2022)
● Conducted telephone interviews for market research.
● Ensured data accuracy and compliance with protocols.
CORE COMPETENCIES & TECHNICAL SKILLS
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Customer Support & Client Relations
Calendar & Priority Management
Research & Strategic Planning
CRM Tools (Salesforce, Vortex, Keap)
Virtual Collaboration (Zoom, Slack, Microsoft Teams)
Project Management (Asana, Trello, Notion)
Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Voice)
