VARVAROI RALUCA
Technical Support - BullGuard
Age 24 from Bucuresti, not married
Contact details
Email:-
Tel:-
Address: Lujerului
About me
My professional objective is based on the knowledge that I gained through all the companies. I'm a very persistent person and
I would to show my qualities in every job that I have. Seeking to leverage my technical and professional expertise to grow in
your company. Want to apply my patience and understanding in order to bring a solid service to the position taken.
Professional experience
Experience by
IT Software : 1 year and 1 month
departments
Client Service / Call Center: 3 years and 5 months
Marketing: 3 years and 7 months
Internet / e-Commerce: 4 months
Graphics / Web design / DTP: 4 months
Management: 6 months
Apr 2019 - present
Technical Support - BullGuard
5 months
Bucharest | Client Service / Call Center | Call-Center / BPO
Offer consultancy to clients and partners in using BullGuard products and handle payment related issues.
Promote a positive image for the company and its products and services.
Act as an interface between the company and customers/partners and communicate in a professional manner
with them.
Respect the team's procedures and always look for ways to improve them.
Monitor, register and report customer problems as described in the Standard Operating Procedures.
Manage and monitor the workload distribution on a shift, report any internal or external problems that may
appear using the internal Critical Incident Process and
send the shift activity report to their direct superiors, if designated as watchers on a shift.
Gather information, investigate and help their superiors in solving specific module problems, if selected as a
member of the Support Quality Assurance team.
Making sure all the clients are protected by our software by making remote sessions or assist them online.
Jan 2016 - present
Photographer - Freelancer
3 years and 8 months
Constanta | Marketing | Media / Internet
In order to see my accomplishments, please follow the links bellow:
https://ralucavarvaroi.wixsite.com/mava-photography
https://www.facebook.com/MavaPh/
Acquired skills and knowledge:
Adobe Photoshop, Adobe Illustrator, Adobe Lightroom, photo editing, Photography
Apr 2018 - Apr 2019
Merchant Support Analyst - 2Checkout
1 year and 1 month
Bucharest | IT Software | IT / Telecom
www.ejobs.ro-
CV Varvaroi Raluca | Pag. 1/4
- handling T1/T2 requests via Helpdesk tickets/Live-chat or phone
- working within the service & incident/problem management process;
- maintain and develop a broad technical knowledge of 2Checkout`s features and services;
- offered solutions to issues that are often non-standard/non-routine;
- single point of contact for internal escalation;
- perform technical troubleshooting and research on customer reported issues;
- identify appropriate resolutions within the required time frame based on issue severity;
- reporting performance or technical defects using Jira;
- monitor the company's systems from a performance point of view;
Acquired skills and knowledge:
PHP, Internet, Ecommerce, Confluence, Atlassian JIRA, zendesk, gap, client service, HTML/CSS
Nov 2017 - Apr 2018
Technical Customer Support - CGS
6 months
Bucharest | Client Service / Call Center | Call-Center / BPO
Respond to customer's requests for technical support services, answering questions on the features,
functions, and use of products within a Customer Engagement Center.
Solving remotely, the software of other colleagues.
Nov 2016 - Sep 2017
Customer Support - Granity Entertainment
11 months
Constanta | Client Service / Call Center | Call-Center / BPO
- answering to email and chats regarding the problems that the customers and clients, encountered.
Aug 2016 - Nov 2016
Assistant Manager - IDC Consorzio
4 months
Constanta | Management | Transport / Logistics / Import - Export
- taking phone calls for the people that were interested on our crewing company.
- setting the interviews
- organizing documents
- preparing contracts
- taking care of computers, laptops, printers well care
Jun 2016 - Sep 2016
Graphic Designer - Mannocks Corporate Wear LTD
4 months
Constanta | Graphics / Web design / DTP | Textile
- creating flyers for the company
- advertise banners for publicity
Jun 2016 - Sep 2016
Web development - Mannocks Corporate Wear LTD
4 months
Constanta | Graphics / Web design / DTP | IT / Telecom
- taking care of the administration of the website
- activating clients
- making changes over the website like coding, adding new pages, uploading images, changing sizes for the
products
- making photos for the products, editing them in Photoshop
- changing ID's of 1600 products
Acquired skills and knowledge:
MailChimp, capsule, shopify, Microsoft Word, Microsoft Excel, HTML/CSS, Photoshop CS6, unleashed
Jun 2016 - Sep 2016
Office manager - Mannocks Corporate Wear LTD
4 months
Constanta | Management | Administrative / Public Sector
- managing the office here, in Constanta, taking care of the contacts in order to have an organized office
- making daily reports
- making conferences with partners from other countries
- training my colleagues for the sale area
- taking care of the interviews
- keeping contact with the Internet provider to ensure good business activity and other associates as well.
Acquired skills and knowledge:
phone skills, Microsoft Word, Microsft Excel
www.ejobs.ro-
CV Varvaroi Raluca | Pag. 2/4
Mar 2016 - Jun 2016
Sales Agent - AMEGO BUSINESS SOLUTIONS
4 months
Constanta | Client Service / Call Center | IT / Telecom
- giving calls to our clients in order to sell our services or to get new customers.
Acquired skills and knowledge:
Adaptability, social skills, Perseverance, ability to work in a team, Punctuality, communication and networking
skills, earnest, phone skills, Ability to assimilate information and updated knowledge
Jun 2015 - Feb 2016
Senior Customer Support - SC HOMERUN CIERO SRL
9 months
Bucharest | Client Service / Call Center | Media / Internet
Provided customer support and technical assistance to our customers - in a timely and professional manner,
using exclusively English language.
Training new employees regarding internal procedures & policies.
?Good leader and organizer
?Great skills on providing training to new colleagues
?Helping the team members
?Comunications and language improvement
?Software development
?Learning about mobile platforms
Acquired skills and knowledge:
liveperson, zendesk, servicenow, Microsoft Word, Microsoft Excel
Nov 2014 - Jun 2015
Call center operator - Jerry's Pizza
8 months
Bucharest | Client Service / Call Center | Food and Drinks
- taking orders by phone and send them to the other stores.
- learning the new promotions
- calling to other stores to give them indications about the orders in case we were encountering situations
regarding the internet, the electricity power etc.
Acquired skills and knowledge:
Databases, phone skills
Jul 2014 - Oct 2014
Blogger (part-time) - PV GROUP
4 months
Bucharest | Internet / e-Commerce | IT / Telecom
- managing the company's Facebook page, the website
- processing and editing images in Photoshop
- creating promotional catalogs
- searching information regarding the financial market
- made publicity for the company on other websites and social media
Acquired skills and knowledge:
Adobe Photoshop, Microdoft Office
Education
2016 - 2017
Bachelor's degree - Ovidius University
Informatics | Constanta
2013 - 2015
Bachelor's degree - Faculty of Computer Science
Automatic profile | Bucuresti
2009 - 2013
High School / Vocational school - Dragos Voda National College
Mathematics and Computer science | Campulung Moldovenesc
Skills
General skills
www.ejobs.ro-
CV Varvaroi Raluca | Pag. 3/4
Computers, Good communication skills, proficiency in english, Web technologies, System administration, Software skills,
human resource management, good conversation skills, Microsoft Windows Operating Systems, Sense of humour, attending
driving school B category, hardware and software knowledge, troubleshooting hardware and software
Skills from work experience
phone skills, Microsoft Word, Microsft Excel, MailChimp, capsule, shopify, Microsoft Excel, HTML/CSS, Photoshop CS6,
unleashed, Adobe Photoshop, Microdoft Office, Databases, liveperson, zendesk, servicenow, Adaptability, social skills,
Perseverance, ability to work in a team, Punctuality, communication and networking skills, earnest, Ability to assimilate
information and updated knowledge, Adobe Illustrator, Adobe Lightroom, photo editing, Photography, PHP, Internet,
Ecommerce, Confluence, Atlassian JIRA, gap, client service
Foreign languages
English - Advanced, Spanish - Medium, Romanian - Advanced, French - Medium
Other info
Prizes and Distinctions
ECDL( European Computer Driving Licence Core) Complete
acquired on Jun 2013
First Prize on a national competition, Photoshop competition
acquired on Mar 2013
Hobbies
running, cycling, reading, having conversation, swimming, boxing, cooking
www.ejobs.ro-
CV Varvaroi Raluca | Pag. 4/4
