Raluca Marie C

EMPLOYMENT HISTORY LEADGENIUS/MOBILE WORKS RESEARCHER/QA OFFICER, APRIL 2018 - PRESENT Key responsabilities & achievements: RALUCA MARIE CAZACU CAREER GOALS - Uphold standards of best practice, to be the liaison between the research team and management - Check all leads and information according to each project criteria, in order to validate the data needed for client delivery - Assist both the research and management team with information, advice and analytics in order to improve the quality of work on each project - Develop and present quality reports to asses and improve the performance of the lead generation team - Remain up to date and compliant with all relevant guidance, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice relevant to our company - Prospect of new potential companies that fit custom client criteria on different niches MAVA SPORTS CUSTOMER HAPPINESS MANAGER, APRIL 2017- JUNE 2018 To continue to grow, be part of diverse projects, Key responsabilities & achievements: add value, quality and help businesses reach people's hearts and minds. - Supervised the day-to-day operations in the CS Department CORE STRENGTHS - Patience and Calmness - Attention to details - Empathy and ability to read people - Ability to engage in conversations with an approachable, positive language - Adaptability and willingness to learn and strive under a variety of circumstances HOBBIES & INTERESTS - Photography - Traveling - Digital Media/Content Creators - Swimming - Biking CONTACT DETAILS: Telephone:- Email:-Location: Campulung Moldovenesc, Romania Linkedin: https://www.linkedin.com/in/ralumc Instagram: @whiteesthetic - Attended weekly meetings with our CS team to asses and improve our week ahead - Checked their progress and provided feedback - Hired and trained a diverse customer service team - Handled delicate issues with customers and maintained a genuine and longlasting relationships with returning clients - Maintained accurate records, documentation and statistics related to the activity of the department CUSTOMER HAPPINESS REPRESENTATIVE/AMAZON ASSISTANT, JAN 2017 - APRIL 2018 - Interacted on a day to day basis with customers via e-mail, chat, Amazon platform and phone, in order to provide information about the products offered and their benefits - Handled complaints, reviews, questions and provided feedback to managers in order to improve the activity of the department - Solved product/listing issues - Oversaw Seller Central cases and investigations, making sure the product listings ran successfully and that no further issues arose ACADEMIC HISTORY STEFAN CEL MARE UNIVERSITY, SUCEAVA, 2010 - 2012 MA in Management, Commerce, Tourism and Services MA in British Culture and Civilisation in a Global context STEFAN CEL MARE UNIVERSITY, SUCEAVA, 2007 - 2010 BA in Economy, Commerce, Tourism and Services