Raluca Manoiu

Contact- www.linkedin.com/in/ralucavasii- (LinkedIn) Top Skills Troubleshooting Payment Card Processing Customer Service Languages English (Native or Bilingual) Spanish (Professional Working) Dutch (Limited Working) Certifications Standard – CPR / AED / First-Aid Certification Course Selling and Changing a Ticket | Level 1 Trip Around the Air France & KLM World Raluca Vasii Sales Promoter at Amsterdam Schipol Airport The Hague Summary I consider myself a communicative, approachable, flexible, open to any change, a capable team player who is able to liaise with people at all levels and organized due to being part of various projects. I am certified in providing first aid as result of following first aid course. I have the ability to communicate and negotiate as result of volunteering as fundraiser. I have the skill of teaching by interaction I had with students and younger groups with learning and reading difficulties. Experience BEUQ! 1 year 11 months Sales Promoter 1 2020 - Present (1 year 5 months) Schipol Communicating the benefits of a company's products in order to drive sales Point of contact between a business and its clients Identifying and educating customers Performing cost-benefit analyses Maintaining positive business relationships to ensure future sales Cruise Check-in Agent (part time) 7 2019 - Present (1 year 11 months) Amsterdam Area, Netherlands As a Cruise Check-in Agent I am required to travel to different terminals within The Netherlands such as Amsterdam, Rotterdam and Schiphol Airport. My responsibilities include: - welcoming guests, - giving introduction to cruise operations/ facilities, - managing reservations and check-in procedures and handing room keys, - checking passports, visa requirements and payment validity, Self-Employed Page 1 of 4 Freelance Nail Artist 9 2016 - Present (4 years 9 months) Rotterdam Area, Netherlands Sunweb Group Customer Support Specialist 10 2019 - 8 2020 (11 months) Rotterdam Area, Netherlands -Problem solving in fast-paced environment -Answering phone calls -Dealing with e-mails: booking, complainings, changing bookings, overbookings, adding preferences -Making payments The Models Event Hostess/ Model (part time) 6 2018 - 6 2020 (2 years 1 month) Amsterdam Area, Netherlands Netflix Bilingual Customer Service Representative (full time) 7 2018 - 10 2019 (1 year 4 months) Amsterdam Area, Netherlands Netflix is the world's leading internet entertainment service with 130 million memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. My responsibilities include: - answering phone calls, chat pop-ups and emails, - responding to customer questions and complaints, - assisting with payment processing, - guiding customers through basic technical troubleshooting or account set-up processes. -Working with HR Software: Workday and RAET-Youforce ATS Services Administrative Secretary 1 2015 - 6 2016 (1 year 6 months) Nieuwdorp My responsibilities included: - Performing all secretarial duties. - Executing timely, efficient and effective operations of the department. Page 2 of 4 - Preparing administrative reports for the senior management team. - Handling office correspondence and filing systems. - Handling information requests from direct employees. - Arranging, scheduling and organizing staff meetings and other departmental meetings when required. - Organize and update databases effectively. - Solving problems arising internally (employees' accommodation, transportation and supply management) -Execution of Purchase and Sales contracts by accurately reading and checking the conditions and details -Paying proper attention to the administration by checking shipment documentation and ensuring that payments are made and received on time -recruiting profiles in the sales/marketing environment - performance management Stormtrooper -Translating documents in english and romanian AMELS Office Coordinator 2 2014 - 12 2014 (11 months) Vlissingen - Payroll -Scheduling -Onboarding and Accommodation -Working with HR Software: Workday -Translating documents in english and romanian Hotel de Blanke Top ****s Front Desk Receptionist 12 2012 - 10 2013 (11 months) Netherlands Greeting and welcoming guests as they approach the front desk Answering questions and addressing complaints Keeping front desk tidy and presentable with all necessary material Answer calls and sending e-mails Education NHTV Academy of Facility Management Bachelor's degree, International Tourism and Travel Industry · (2015 - 2016) Page 3 of 4 HZ University of Applied Sciences Bachelor's degree, Vitality and Tourism Management · (2011 - 2015) Colegiul National Matei Basarab High School Diploma, Mathematics and Computer Science · (2007 - 2011) Page 4 of 4