EDUCATION
EDUCATIONAL QUALIFICATIONS
Last School Attended:Alabama Secondary School
Telephone Number:(018) 467 – 5031
Highest Standard Passed:Grade 12
Subjects Passed:Afrikaans
English
Mathematics
Science
Accounting
Biology
TERTIARY EDUCATION
Name Of Institution:Charlize Computing Enterprises
Courses:Microsoft Office Complete Course
HTML Advanced
FrontPage 2000 Advanced
A+ / N+
Name of Institution : Potchefstroom University
Courses : Middle Management -
Financial Accounting
Operational Management
Marketing Management
Labor Relations
Managerial Accounting
IT Management
Organizational Behavior
Management Account
Financial Accounting
Name of Institution : Torque IT
Courses : MCP – (Completed)
MCSE (Not Completed)
Name f Institution : Pink Elephant
Courses : ITIL Foundation (Exams not done)
ITIL Service Desk & Management
(Exams not done)
Ralston Paul erasmus
PROFILE:
NationalitySouth African
Identity Number-
Date of Birth29 – 09 – 1978
Age41 Years
GenderMale
Marital StatusMarried
Dependents2
Home LanguageAfrikaans / English
Residential Address6 Cycamore StreetKlerksdorp2577
HealthExcellent (DIsability)
Criminal Record
None
Driver’s License
Code 1
CONTACT:
PHONE:
082 -
EMAIL:-
WORK EXPERIENCE
Company - Senwes
Started in 2007 – ended in 2019 ( Currently Unemployed) – Willing to Relocate
Job Description – Field Server Engineer / Senior Service Desk Agent / Supervisor Service Desk and Desktop & Lan
Service Desk and Field Server Engineer:
Logging Incidents on Service desk and assigning the Severity of the incident
First line resolution
Troubleshooting remotely to sites
Onsite repairs and problem solving
Installation of PC’s / Laptop’s / Switches / Printer’s / Networking / Router’s, / Cellphones and Tablets, ETC…
Installation of Software and Applications on hardware and other devices
Communicating with clients giving feedback as per Severity of the incident
Documenting your work and building a knowledge base for future reference and problem solving
Assisting with rollouts to Server’s (Updates) - Monthly
Supervisor Service Desk and Desktop & Lan:
Managing of Service Desk buckets
Assigning incidents to relevant buckets as per IT department
Root Cause analysis (Problem Management) of incidents
Assigning incidents logged as per severity and also Prioritizing the incident
Emailing Heads of departments for a High Priority incident (Keeping Heads of Departments updated as progress on incident until solved)
Monitoring and Reporting Systems in Place ( Proactive Checking Networking App when lines are down – example - logging an incident with the External Vendor before incident has been reported by business)
Route planning for personnel ( Offsite)
Change Management meetings chaired
Checking on old incidents in whole of IT departments – Emailing heads of IT to give resolutions and feedback on old incidents
Standby List for personnel
Monthly Reports - Personnel Overtime / Project Progress / New Projects / Open Incidents /Distribution of incidents per Company / Personnel Leave / Close of incidents /Update KACE incidents with information, feedback to the client, description, category / Distribution of incidents by Age / Time Management / Update a call with time work /Update of overtime system /Standby forms /Travel Logs / Connectivity and User support / Infrastructure / Innovation / End user Enhancements / Work loading Distribution /
Tracking Application on personnel vehicles and services of vehicles
Identifying personnel needs to improve Skills (example – Study group for N+)
Identifying new solutions and add-ons to Ticket system
Obtaining approval from IT correspondents and approving of new hardware, ETC..
Projecting Planning with different Business partners
Assisting external auditors
REFERENCES
Name Of Company:Computer Shop
Position Held:Technician, Sales & Stock Controller
Contact Person:Mike Heyns
Contact Number:(018) 462 – 5207
Name of Company:Matlosana City Council
Position Held:Creditor
Contact Person:Charmaine Steyn (Supervisor)
Contact Number:(018) 406 – 8438
Name of Company:Senwes
Position Held:Supervisor / Manager
Service Desk / Desktop & Lan
Contact Person:David Strauss / Alf White
Contact Details:(018) 464 – 7757
Time Period: From 01 – 01 – 2007 till-
Contact Person:Mr. T.J. Vangadasamy
Position:Principal
Alabama Secondary School
Klerksdorp 2577
Contact Number:(018) 467 – 5031
Contact Person:Mr. C.G. Olivier
Charlize Computing Enterprises
Contact Number:-
REFERENCES
