Ralph Richard Planea

Ralph Richard So. Planea- E-mail - PROFESSIONAL EXPERIENCE Collection House February 2016 – April 2016 (Collections and Skip Tracing) Access public records of the customer’s: Phone number and database Credit reports and credit applications Loan applications Collect payment GC ServicesDecember 2014 – July 2015 (Collections and Skip Tracing) Access public records of the customer’s Phone number and database Credit reports and credit applications Loan applications Collect payment ConvergysJanuary 2014 – November 2014 (CitiCards) Activates new account Process payments Conducts further investigation in detecting fraud Process dispute request (unauthorized transaction) Offer card protections Transcom PhilippinesJune 2011 – November 2013 (Talktalk Collections) Collect payments via Inbound/Outbound Provide account information Provide technical assistance for internet connections and phone Update account details HSBC Electronics Data Processing PhilMay 2010 – June 2011 (US Cards Care) Activates new account Process payments Conducts further investigation in detecting fraud Process dispute request (unauthorized transaction) Process Balance Transfer Offer card protections such as Identity Theft protection, Credit Alert and etc. Telus International Philippines Inc.April 2009 – Oct 2009 (Directory Assistance) Provides phone number for residential and business for US and Canada Provides address Allsectech ManilaJuly 2008 – April 2009 (CompuCredit) Activates new account Process payments Conducts further investigation in detecting fraud Process Balance Transfer Escalates call to dispute department SKILLS Excellent in oral and written communication Demonstrated skills in multi-tasking, listening, inputting data, probing, providing solutions, while applying high level of customer satisfaction technique Positive work attitude and self-motivated. Able to manage stress, patient and can work under pressure. Build and maintain relationships, delivering high level and proactive service to customers Recognized as a Top Collector in Transcom under Talktalk Account EDUCATION SYSTEMS TECHNOLOGY INSTITUTE (STI) 3rd Flr Gillamac’s Bldg., Sen. J.D. Avelino St. Calbayog City, Samar Diploma in Computer Electronics & Technology (DCET-