Ralph Laurence Mendoza Guevarra

Ralph Laurence Guevarra -- Arayat, Panpanga Philippines 2012 OVERVIEW I AM EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE THAT HANDLE US BASED CLIENTS, WELL TRAINED IN SALES LINE OF BUSINESS AND ALSO WAS A COLLECTION AGENT BEFORE. EXPERT IN USING SOFTWARE TOOLS SUCH AS CRM, SALESFORCE, GENESYS, LIVEVOX, RIO, OMS, OPUS ETC ETC. WORK BACKGROUND I DO HAVE A SOLID 3 YEARS EXPERIENCED IN THE BPO INDUSTRY IQOR PHIL FROM JANUARY 15 2021 TO SEPTEMBER 2022 WAS A COLLECTION AGENT BEFORE DOING OUTBOUND CALL AND NEGOTIATING REGARDING WITH THE CUSTOMER’S UNPAID BILLS USING LIVEVOX, FAP ------------------------------------------------------------------------------------------------- CONCENTRIX CVG PHIL FROM OCTOBER 2022 UP TO DEC 2023 SALES ADVISOR – WE ARE HELPING OUR CUSTOMER TO UNDERSTAND THEIR BILL, TROUBLESHOOT THEIR TV, AND MAXIMIXE THEIR EXPERIENCE ON THEIR SERVICE AND THEN AFTER THAT WE ARE PITCHING OUR PRODUCT TRY TO SELL AND UP SELL OUR PRODUCT I AM ALSO A MONTHLY, QUARTERLY, 2023 TOP AGENT HERE AT CONCENTRIX CLARK PH HIGHEST EDUCATIONAL ATTAINMENT 2ND YEAR COLLEGE UNDERGRADUATE BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN ENTREPRENEURSHIP FROM S.Y JUNE 2021 – 2023 ”I’M A TYPE OF PERSON WHO IS ALWAYS CARE FOR YOUR BUSINESS AND REST ASSURED THAT I WILL DO MY BEST TO EXCEL ON EVERY PROJECT THAT WE’RE DOING”