Ralph Kenneth A. Rosario
Avida Tower 3, Felix Huertas St.
Sta Cruz, Manila, Philippines
Mobile: (-
Email:-
PROFESSIONAL EXPERIENCE
IBM PH
IBM Internal Accounts, AP Sales Operation, Application Developer, Jan 2013
Utilize Cognos Report Studio (BI tool, SQL based) in making a report/dashboard as requested by the client provided a mock up report as a guide in delivering the project. Making a preliminary QA test is also required in this role.
Email automation - Temporary role as per request by stakeholders, using email template standards to automate mails to be sent to clients periodically.
Processing/Updating reports from database as input to be transferred using AMLs or manually to MS Excel based reports and to be delivered to clients via consolidation of reports to create a reporting deck.
Manulife Business Process Services (MBPS)
Reports Analyst, Dec 2014
Gather/analyze performance metric data and consolidate to a report.
Resolve internal client issues & concerns via ticketing service.
Report the company’s headcount, employee movement, hires and terminations.
Develop existing processes by simplifying/automating report procedures to improve work efficiency.
VXI Global Holdings B.V.
Quality Reporting and Analytics, Quality Reports Analyst, Feb 2016
Executive Reports(CEO level Reports)
Gather and analyze Customer Satisfaction and model into descriptive and graphical defined report and create a database where report data will be pulled from.
Automate Reporting Processes via relational database coding.
Create database queries, data modelling, and report dashboards.
Track internal clients’ team addition/attritions.
Analyze and visualize productivity data.
KEY SKILLS
Proficiency in English(Spoken and written)
Proficient in Microsoft Office 2007, 2010, 2013 (Word, Excel, and PowerPoint, Access)
VBA macro, Cognos Report Studio, Cognos Framework, Business Process Modelling and Notation, data modelling/visualization (Excel, BI Tool), database designs/Queries/Scripting/Joins (SQL).
Knowledgeable on Computer Troubleshooting, configuration, and upgrade(hardware and software)
Adobe Photoshop & Adobe Illustrator designs.
TRAININGS & CERTIFICATES
Cognos Report StudioFebruary 2013 – March 2013
SQLFebruary 2013 – March 2013
Communications ElectiveJune 2010 – March 2011
Business Process Model and NotationAugust 2015
SEO for Beginners (Udemy)May 2017
Data Visualization (Udemy)August 2017
EDUCATIONAL BACKGROUND
-MAPUA INSTITUTE OF TECHNOLOGY
Muralla St., Intramuros, Manila
Graduate of Bachelor of Science in Electronics and Communications
Engineering
(ABET Accredited)
-PHILIPPINE NATIONAL SCHOOL
Passport Road, Al Dhafrah, Abu Dhabi UAE
High School Diploma
-PIONEERS INTERNATIONAL PRIVATE SCHOOL
Passport Road, Al Dhafrah, Abu Dhabi UAE
REFERENCES
< Available upon request >
