Ralph Joel Guevarra

RALPH JOEL GUEVARRA ABOUT PROFESSIONAL SKILLS Microsoft Excel Microsoft Word Microsoft Power Point Photoshop Illustrator Canva Salesforce Email Management Google Suite PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P:- E:- I have a solid experience in various tasks. I am handy in both soft and hard skills. I always make sure of the quick turnaround of my job. I am clever enough to handle any odd situation by coming up with my multitasking efficiency. I also value a good communication. I always love to learn because I believe there is always a room for improvement. WORK EXPERIENCES CUSTOMER SERVICE REPRESENTATIVE - FEDEX (BACK OFFICE) RMS Collect Philippines, Inc. | May 2019 - Present Responding promptly to customer inquiries Conveying information within our team in an effective, professional and accurate manner. Acknowledging and resolving customer complaints using the tools provided. Ensure customer satisfaction and provide professional customer support. Providing feedback on the efficiency of the customer service process. IT STAFF Premiere-Slag International Inc. | Sep 2017 - May 2019 Designing, monitoring, analyzing, and troubleshooting IT systems. Interpreting briefs and developing IT systems that meet all specifications and cost requirements. Maintaining, managing, and updating software. Analyzing existing operations, protocols, and processes, and making plans for improvement. Writing job descriptions for new positions, and assisting with interview and recruitment processes. Doing administrative work like preparing of deliveries documents. EDUCATION SOCIAL Facebook: fb.me/raphyyow Instagram: @rapguevarra_ BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Gordon College Olongapo | 2013 - 2017 AWARDS Twitter: @rapguevarra_ AGENT OF THE YEAR 2020 RMS Collect Philippines, Inc. | Dec 2020 BEST CAPSTONE PROJECT '17 Gordon College Olongapo | June 2017