RALPH JOEL
GUEVARRA
ABOUT
PROFESSIONAL
SKILLS
Microsoft Excel
Microsoft Word
Microsoft Power Point
Photoshop
Illustrator
Canva
Salesforce
Email Management
Google Suite
PERSONAL
SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P:-
E:-
I have a solid experience in various tasks. I am handy in both soft and hard
skills. I always make sure of the quick turnaround of my job. I am clever
enough to handle any odd situation by coming up with my multitasking
efficiency. I also value a good communication. I always love to learn because I
believe there is always a room for improvement.
WORK EXPERIENCES
CUSTOMER SERVICE REPRESENTATIVE - FEDEX (BACK OFFICE)
RMS Collect Philippines, Inc. | May 2019 - Present
Responding promptly to customer inquiries
Conveying information within our team in an effective, professional
and accurate manner.
Acknowledging and resolving customer complaints using the tools
provided.
Ensure customer satisfaction and provide professional customer
support.
Providing feedback on the efficiency of the customer service process.
IT STAFF
Premiere-Slag International Inc. | Sep 2017 - May 2019
Designing, monitoring, analyzing, and troubleshooting IT systems.
Interpreting briefs and developing IT systems that meet all
specifications and cost requirements.
Maintaining, managing, and updating software.
Analyzing existing operations, protocols, and processes, and making
plans for improvement.
Writing job descriptions for new positions, and assisting with
interview and recruitment processes.
Doing administrative work like preparing of deliveries documents.
EDUCATION
SOCIAL
Facebook: fb.me/raphyyow
Instagram: @rapguevarra_
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Gordon College Olongapo | 2013 - 2017
AWARDS
Twitter: @rapguevarra_
AGENT OF THE YEAR 2020
RMS Collect Philippines, Inc. | Dec 2020
BEST CAPSTONE PROJECT '17
Gordon College Olongapo | June 2017
