Ralph Jason Villanueva

Ralph Jason Villanueva E-mail:-    |     SkypeID: cid.dbb6e99583e2e3ac Professional Summary Dedicated and highly organized individual with a proven track record of providing exceptional administrative and operational support to clients. Adept at managing tasks, schedules, and projects with a strong attention to detail and a commitment to efficiency. Seeking to contribute my skills and expertise to enhance the productivity and success of clients in a virtual working environment. Key Competencies & Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational and time-management skills Excellent written and verbal communication skills Familiarity with project management tools (e.g., Jira, Trello) Ability to adapt to new technologies and software quickly Outstanding attention to detail and accuracy Strong problem-solving and decision-making abilities Discretion and professionalism when handling confidential information Professional Experience Administrative Assistant & Social media Manager – Tipsnaps llc (2020–Present) Managed the email inbox of the company, processing an average of 100 emails per day. Implemented a robust email categorization and filtering system, reducing email response time and improving overall organization. Prioritized and flagged urgent messages, ensuring timely attention to critical matters and reducing the risk of missed opportunities. Leveraged user-generated content to build brand authenticity, leading to an increase in customer-generated reviews and testimonials. Stayed current with industry trends and emerging platforms, recommending and implementing new social media channels, such as TikTok and Twitter, to expand brand reach and engagement. Monitored social media channels, analyzed performance metrics, and implemented data-driven adjustments to optimize content and strategy. Customer service representative retention specialist – Six-eleven global services -) Conducted testing and analyzed campaign data to refine strategies for maximum impact. Assisted customers via phone and chat, handling an average of 40 inquiries daily. Provided accurate and timely information on products, services, and policies, resulting in a high customer satisfaction rate. Collaborated with product development teams to communicate customer needs and contributed to the launch of customer-requested features. Executed retention campaigns, offering personalized discounts and incentives, which contributed to an increase in customer retention. Philippine statistics authority – Intern -) Managed sensitive data related to birth rates, death rates, religious affiliations, household capacity, and household income. Education bachelor of science major in mathematics – University of mindanao (2020)