RalPH GELBOLINGO
Purok 3 Magdum, Tagum City ·-
Email · -Experienced Customer Support Representative who’s been assigned to a lot projects. Works with integrity and excellence.
Experience
August 2014 to november 2014
qa validator, alchemy global
Evaluates products, systems, and software to ensure they are free of defects and meet the quality standards of the organization.
Admin Task include:
1. Identify procedures and scenarios for the quality control of products and services.
december 2014 To august 2015
customer service representative, teleperformance
3 months with Comcast (help customers activate their cable box and schedule technician).
9 months with AT&T Mobility Chat/Billing Support (help customers activate their phone and lower their bills).
8 months with Expedia (help customers book/reschedule their flight).
Dates From – August 2015 to march 2020
Customer service representative, vxi global solutions, llc
Email/Chat Support Representative with Uber (Help drivers sign up and make corrections with their pay).
Subject Matter Expert – January 2017 to March 2020
Admin Tasks include:
1. Resolve issues relevant to project/program deliverable(s) within their area of expertise.
2. Support the definition of processes and policies, supply rules and procedures, and communicate the contexts in which the rules, processes and polices are applied
Team Leader – July 2020 to November 2020
Admin Tasks include:
1. Coach Team members
2. Develop team strengths and improve weakness
3. Identify team goals and evaluate team progress
4. Organize team initiatives
5. Ability to delegate tasks to team members
6. Organizational and people skills
7. Monitor queue and call cycling or listening
Dates From – OCTOBER 9 2020 to DECEMBER 10 2020
FACEBOOK ADS MANAGER, GYM BOSS MARKETING
Facebook Ads Manager – Marketing GYM’s and helping them get leads
Education
june 2006 to march 2009
bachelor’s of science in commerce major in management, saint mary’s college
TOOLS:
Zendesk
Zopim
Bliss
Word
Excel
PowerPoint
Asana
Slack
Loom
Wufoo
Zapier
Facebook Ads
Skills
Computer Skills
Leadership
Transferable Skills
Customer Service
Effective Communication
Willingness to learn
Activities
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty and strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
