RALPH
DANIEL
PORTODO
EXPERIENCE
As an Experienced Quality Assurance Specialist, Operations Supervisor, and Data Analyst, I offer
a comprehensive skill set that combines quality control expertise, team leadership acumen, and
insightful data analysis capabilities. With a proven track record, I excel in designing and
implementing quality standards, optimizing team operations, and analyzing complex datasets
to provide meaningful insights. I am committed to fostering knowledge sharing and promoting
compliance by effectively interpreting technical specifications and data, translating them into
actionable strategies, and facilitating an environment of continuous learning within the team.
My multifaceted experience ensures that I can contribute to enhancing team functionality and
driving data-driven decision-making for operational excellence.
2022 - 2024
Ubiquity
DATA ANALYSYT
Clean and prepare data for analysis.
Explore data to find patterns and insights.
Communicate findings through reports and
recommendations.
2021 - 2022
PanAsiatic Call Centers Inc
OPERATIONS SUPERVISOR
Team leader for the team with the objective of promoting
close cooperation to share information and work together
in meeting the team goal.
Provided support as a Operations Supervisor to initiate
operational improvements and resolve daily challenges,
which resulted in a free-flow workload
Produced communication strategies to meet client's KPIs.
2011 - 2021
PanAsiatic Call Center Inc
QUALITY ASSURANCE SPECIALIST AND
CSR, TSR
Sent and respond to email communication
Cenerate reports and discuss observations with the
client.
Call, text and email to leads for requests and inquiries
sent
CONTACT
EDUCATION
2018 - 2019
La Consolacion College - Bacolod
Bachelor of Science in Business
Administration major in Marketing
Management
2009 - 2010
Carlos Hilado Memorial State
University
Associate in Industrial Technology
major in Computer Technology
SKILLS
95%
90%
MS office
Social Media
Management
93%
92%
Customer Service
Photo Editing
- and -
-Bulobito-on, Hinigaran, Negros
Occidental 6106
91%
Sales
Representative
