Ralph Cuba

RALPH CUBA Address: Block 6 lot 12, Phase 3, Brgy. Irawan, PPC Email Address:-Mobile:- ____________________________________________________________________________________________________________ PERSONAL PROFILE Nickname: Cubes Nationality: Filipino WORK EXPERIENCES: Recruitment Specialist (Sitel Palawan) Feb 2019- May 2019 • Conducting behavioral interviews of every applicants • Doing all backlogs for every candidates Customer Service Representative (Equifax Sitel Palawan) June 2019- May 2022 • Assisting customers on reading their credit report, identifying fraud, and helping customers on canceling their subscription. Customer Tech Representative May 2022 – December 2023 Google Sykes • Managing Escalation Inquiries • Providing out of the box resolution to address internet issues / Concerns • Providing technical support to address customers hardware issues Customer Sales Consultant Representative (WFH) Feb 2024 – April 2024 GoHealth360 Offer customers free delivery of their medications at their doorsteps for free in partnership with their insurance company Customer Communication Specialist (WFH) May 2024 – July 2024 SolutionCX Track each agent’s daily schedule Reach out to home owners for site survey schedule confirmation Send everyday accomplishment reports to clients Customer Sales Specialist (WFH) Feb 2025 – March 2025 Homeaglow Track CRM sales Handle tickets for customer appointment Outboud calling, offer services to potential leads Send everyday accomplishment reports to managers Freelance Photographer and Videographer August 2011 – Present Takes pictures and videos for clients special events SUMMARY OF QUALIFICATIONS: • Highly competitive, self-motivated who is organized, discipline and goal oriented • Excellent situational leadership skills which enhance employee skills to produce quality work. • Derive satisfaction in doing a job well while supporting others in their success. • Good communication skills • COMPUTER PROFICIENCY: MS Office • Efficient in Hubspot and Aircall • Resourceful and committed • Versatile and adoptable ACADEMIC BACKGROUND: Tertiary: Palawan State University Bachelor of Science in Petroleum Engineering College level -) Secondary: Aborlan National High School San Juan, Aborlan, Palawan, Philippines (2011 - 2015) TRAININGS AND SEMINARS ATTENDED: • Financial Growth Through Quartile Method • Mentorship Training • Root Cause Analysis/Deep Dive Analysis and Leadership Training CHARACTER REFERENCE: **To follow if needed I hereby certify to the correctness of the aforementioned information. RALPH CUBA Applicant