Ralph Augusto Mendez

Ralph Augusto Mendez Cunningham WORK EXPERIENCE WeBuyWindshields Lead Generator 12/2022 – present | Orlando, United States I reach out to potential customers through warm calls to provide them with our top-notch windshield replacement service. I assisted in scheduling appointments for customers who require windshield replacement services. We managed leads through the use of CRM tools such as Hubspot. • Customer Support Sucess & IT Specialist- • • - Residencial Valle Verde, #S-31 Nicaraguan 24/04/1997 CONCENTRIX, S.A Technical Support Advocate 08/2022 – 10/2022 | Managua, Nicaragua In my role as a technical support representative, I was responsible for aiding customers who experienced difficulties with their gaming consoles. My duties also included providing troubleshooting assistance for their accounts, which encompassed our company's subscription services. I made sure to stay on top of every case assigned to me to keep things organized and ensure that our customers received the best possible service from us. This involved prompt follow-up and careful attention to detail. • PROFILE Looking to polish my skills as a Virtual Assistance in a company that will provide challenges as well as growth for my professional career. Looking for an environment that will foster my customer service skills, team-building skills, and advanced knowledge of computers. SKILLS Customer Service Multitasking Office 365 • CONCENTRIX, S.A Technical Support Advocate 02/2021 – 01/2022 | Managua, Nicaragua I received calls from customers who were experiencing problems with their Windows software. I offered solutions by reviewing scoping questions and logs I gathered. I have assisted customers with their issues over the phone by creating tickets for them. I have assessed areas of improvement to enhance the quality of service provided. I collaborated closely with IT professionals, engineers, and front desk managers representing various companies, government offices, and universities worldwide. • • • • Operating System • Critical Thinking Administrative Tasks LANGUAGUES Español ACCEDO TECHNOLOGIES Customer Service Representative 08/2020 – 12/2020 | Managua, Nicaragua I delivered exceptional support and resolutions to customers' concerns regarding their app usage for work purposes. I helped the customer complete their worker application successfully. I gave them clear guidance and helped them understand what was required. They were able to provide all the necessary information accurately and on time. My main goal was to make sure they felt confident and in control throughout the process, and it worked - they submitted a successful application. • English • EDUCATION Civil Engineering National University of Engineering 2014 – 2020 | Managua, Nicaragua Incomplete due to personal issues