Ralph Anthony Arroyo

RALPH ANTHONY ARROYO VIRTUAL ASSISTANT PERSONAL PROFILE I am a 28-year-old hardworking and fastlearning person from the Philippines. I have work experience in a BPO company as a customer sales representative, in an online teaching company as an English teacher for a year and a half, and as an online customer sales representative for a dentist supply for three years. WORK EXPERIENCE Customer Service Representative Sitel, September - October 2017 Answer inbound calls from customers and provide help with their concerns in placing their orders. Online English Teacher Acadsoc, April 2019-September 2020 Teach foreign students online about English CONTACT ME AT (--live:.cid.153dfdc7de41385d Caloocan City, Philippines Customer Sales Representative Abroadworks Inc., June 2020 - September 2023 I specialize in e-commerce and have user experience optimization expertise. Proficient in various platforms like Shopify, Amazon Seller Central, eBay, Walmart, Alibaba, and Etsy. I customize features to meet specific needs. My strengths include efficient order processing, timely fulfillment, and inventory management. In listing creation, I craft engaging product listings and maintain consistency across content. I handle backorders efficiently, ensuring clear communication with customers. For returns and refunds, I manage the process, implement policies, and resolve customer concerns promptly. As a customer service representative, I provide excellent service through various channels, addressing inquiries professionally and ensuring customer satisfaction. I bring three years of experience in the e-commerce sector, specializing in dental products. My clientele primarily consists of dentists and dental offices. SKILLS SUMMARY e-commerce website management Customer Support Listing and Content Email Marketing Order Management/Fulfilment Process Improvement EDUCATIONAL HISTORY Fundamental Baptist College for Asians Bachelor of Arts (BA) in Theology (2018)