Ralp Ebardo

RALP KRISTO B. EBARDO 835-2 Nasipit Talamban, Cebu City Cebu City Philippines, 6000 Contact no- Email address:-Skype ID: live:.cid:d1bd9aa13ebabbea EDUCATIONAL BACKGROUND Bachelor’s Degree (4 Year Course Graduate) Bachelor of Science in Management Accounting at University of San Carlos Highschool Education at University of Southern Philippines PROFESSIONAL EXPERIENCES Logix BPO Property Consultant (ANYONE HOME) January 23, 2024 – present JP Morgan & Chase Co Specialist 2 Customer Service Representative March 22, 2021- December 19, 2023 Convergys PhilippinesCOMCAST CSR/TSR (December 2010Feb 2021) Qualfon Philippines Inc. Technical Support Level 2 (August 31, 2009- December 10, 2010) COMPUTER AND LANGUAGE SKILLS JOB DUTIES AND RESPONSIBILITIES  Help clients or prospects look for a new home or apartment.  Answer questions regarding qualifications and requirements to rent home or apartment to different properties via phone or chat.  Discuss pricing and availability of the apartments or homes that fits client's preference and scheduling an appointment.  Help client concerns or problems with the apartment or property and processed service or maintenance request. JOB DUTIES AND RESPONSIBILITIES  Handle customers concerns regarding credit card, debit card, savings and checking account  Explain billing concerns and fraud charges.  Process fraud disputes and file claims.  Help increase credit limits and online issues as well using website and app. JOB DUTIES AND RESPONSIBILITIES  Handles customer concerns regarding internet, tv, phone and other concerns regarding COMCAST products.  Help in troubleshooting and fixing concerns with their services  Process billing concerns and schedule technician visit for their services.  Responsible for assisting customers regarding inquiries and introduces new products. JOB DUTIES AND RESPONSIBILITIES  Responsible for assisting phone-based customers.  Help customers with their issues and problems about the product.  Give information for new and prospect customers     Character Reference Proficient in writing and speaking English and Norwegian. Extensive experience in MS Office – Teams, One-Drive, Outlook, Edge, 365, Word, Excel and Power Point Excellent organizational, time management, multi-tasking, & decision-making skills Experience in CRM, Five9, Central, ACSR, Salesforce, Verint, Nice, etc Ruby DeCastro JP Morgan Chase & Co- Charmelyn Datoy JP Morgan Chase & Co- Jesamay Melancolico JP Morgan Chase & Co-