Raleigh L. Cruz
P-4, B-2, L-19 BagongSilangCutud Angeles City, Pampanga-
Objective
* Seeking a position as an in-bound call center professional
*A call center agent in a dynamic call center environment
*To obtain employment as a call center specialist in a customer-orientated company
Profile Statement
A self-motivated call center professional with solid in-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas.
Work Experience
General Care/Customer care Agent
T-Mobile NCO/EGS
Philexecel Clark Pampanga
October 2011 – March 2013
handle incoming calls and provide detailed information on services and products to customers
assisting customer with basic trouble shooting for mobile devies
enter accurate and complete customer information into system
research and resolve service, product and billing issues
Sales Agent/ Universal Activation Rep
Time Warner Cable and T-mobile Activation Universal/ Business Credit Startek
Entec1 blgd. Angeles City Pampanga
April 2014 – January 2017
answered inquiries relating to account information, products and services, rates and policies
entered and tracked sales orders
resolved complaints
scheduled service calls
expedited priority issues
provided ongoing support to customers for activation Business, Regular account, and Prepaid Service
PERSONAL INFORMATION
Date of BirthNovember 19, 1989
Civil StatusSingle
Height 5’6
ReligionRoman Catholic
Citizenship Filipino
EDUCATIONAL BACKGROUND
CollegeDee HwaLiong College Foundation
Bachelor in Science of Nursing
(Graduate)
SecondaryDee HwaLiong College Foundation
High School
CERTIFICATES
Top 1 Student
Vantage Training System TESDA 2011
References :
Noel Castaneda Head trainer of Vantage Training System
Rolly Villegas Clinical Instructor DHLCF Nursing School
Agnes Lising Head of Library at Angeles City
Applicant:
Raleigh L. Cruz
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