Rakeshkumar Patel

Rakeshkumar Patel IT Consultant – Brothers Pharmacy-| - Flint, MI Authorised to work in the US for any employer Professional Experience: Information Technology Consultant Brothers Pharmacy Inc. Jul 2018 – Present Independently providing modern business IT solutions to a retail pharmacy chain and direct liaison with all subsidiaries of holding company, I am accountable for all IT related functions. • • • • • 99.95% reduction of critical issue downtime. 40% expenditure reduction while modernising all systems to current industry standards. Comprehensive systems security & risk analysis, including disaster prevention & recovery planning. Entire staff training, education & support 100 % Complience on HIPPA and FWA Regional Manager Technical Hitachi Systems Microclinic Pvt. Ltd. India May 2013 – May 2018 Successfully developed and lead more than 100 member team through winning strategies and alignment of common goals and deliverables. • • • • • Provided leadership, vision, management and support for regional technology and initiatives, project management, regional partner relationships, vendor and contract management. Responsible for Helpdesk, SLAs and all customer support functions. 60% Contract Growth as a result of team achievements Managing a Team of Post Sales & Pre Sales Professionals for Gujarat. Cloud - Office 365 & Azure Implementation and Migration across West Region for Enterprise and Govt. Customers. Regional Manager Projects MIEL eSecurity Pvt. Ltd. India Jun 2011 – Apr 2013 Nationally Delivered Large IT infrastructure Projects across all Verticals for AD,Virtulization,Storage,Backup and DR • Have Been Worked as Project Manager for Implementation of Active Directory Infrastructure of 36000 Desktops spread across India for a Fortune 500 company. Technical Account Manager MIEL eSecurity Pvt. Ltd. India Nov 2007 – Jun 2011 • Helping sales executives by making technical presentations, answering technical questions and managing customer through e-mail, phone and on-site visits for Products like VMware,EMC,Symantec,Citrix etc.. • Offered post and pre-sales technical support for current and new customers. • Performing customer product demonstrations for products like Citrix, VMware,EMC,Symantec… • Creating proof of concept and prototyping solutions. • Guiding sales team about BOM and Licensing • Assists and participates in developing RFI and RFP responses. • Providing tradeshow support. • Evangelizing VMware, EMC,Symantec and Citrix Products Portfolio Cinemeta Entertainments (India) Pvt. Ltd. India Jul 2007 – Nov 2007 Regional Tech Support Head • Installation, Configuration and Setup of Servers in Data Center Based environment using Microsoft Windows 2003 Server & Citrix XenApp Server • Implementation of Thin Clients Connectivity on VSAT & Broadband network at 30 Locations spread across Gujarat • • • • Have worked along with the corporate IT team to implement the IT software applications for entertainment and F&B business of Cinemeta. Installation, Configuration and setting up Digital Servers for cinema exhibition business Looked after whole operations for Transmission of Digital Cinema spreaded across 30 locations in Gujarat. Inventory & Remote Management of 100 Endpoints Network Over VSAT & Broadband Fun Multiplex Pvt Ltd. (Zee, Essel Group) Ahmedabad, India June 2001 – Jul 2007 Manager IT • Looked after whole network of the Fun Republic of more than 110 computers with various 6 servers which includes Application Server, Database Server, Proxy Server, Web Server (Windows-IIS) and Mail server. • Ability to assimilate and analyze complex issues and concepts to dissect, simplify and resolve problems, both in hands-on and simulated scenarios • Maintenance and troubleshooting of the network. • Manage VLAN/LAN/WAN installation/configuration/support. • Training of Users in networking concepts, software technologies and other computer applications. • Budgeting, Planning &Procurement of IT Systems • Have worked along with the corporate IT team to understand the IT software applications for retail, entertainment and F&B business of Fun Republic and have been instrumental in sourcing and implementation of the right Software applications for each business vertical • Have been involved along with the Corporate IT team to understand the Ecommerce requirement for selling tickets for FR Mumbai and implementing the Ecommerce solution of Vista along with the Payment Gateway vendor, Citibank (www.funcinemas.com) • Have led the corporate IT team to integrate our POS applications with CRM software and Accounts • Have coordinated the Tele booking system of our Cinema software along with the Delivery Programming of Logistics company Adit Microsys Pvt. Ltd. Ahmedabad, India (MCSP) Manager Support • Extending technical support to customers as a consultant. • Guiding customers for various Requirements. • Revenue Generation through Software Maintenance support. • Managing Team of Support Engineers. June 1998 – June 2001 Adit Microsys Pvt. Ltd. Ahmedabad, India (MCSP) June 1996 – June 1998 Technical Support Engineer • Customer Support for Microsoft Server & Desktop Products • Installation, Configuration, Maintenance & Implementation of Corporate Sites for Windows NT/2000/2000 Adv Server, SQL 7.0/2000, Exchange 5.5/2000/2003 Sever, IIS, Commerce Server, Backoffice 4.5/2000,Systems Management Server, ISA/Proxy Server & Antivirus/Security Products Career Objective: • To obtain a responsible, rewarding & growth-oriented career position in the IT with a professionally managed organization, wherein i can fully utilize my talent & experience while making a significant contribution to the success of my employer Education, Certification & Personal: `HIPPA & FWA • Certified Data Protection Officer (GDPR & Data Privacy) • Checkpoint Cloud Security • Fortinet NSE • VMware Certified Professional (VCP) • Citrix Certified CCA for XenApp, XenServer and XenDesktop • EMC Advanced Sales Accreditation • EMC Velocity Engineer • Microsoft Certified Professional (Windows NT Server, NT Enterprise, Windows NT Workstation) • CCNA (Cisco Certified Network Associate) • PMP (Currently Pursuing) • Diploma in Software Technology (1992 – 1993 Datapro Infoworld Ahmedabad, India) • Diploma in Electrical Engineering (1989 – 1992 Govt. Polytechnic Gujarat, India) Carrier Summary: • IT professional aspiring to utilize process-centered approach and successful experience of 22 years in IT Industry. • Thorough understanding of market dynamics, acquiring critical information and using it to formulate and implement strategies to ensure program success. • Adept at effectively dealing with clients and handling customers effectively to meet their satisfaction utilizing customer centric approach combining relationship building and customer retention abilities. • Service Provider with control on Service Delivery and SLA/ KPI Deliverables and develop overall process delivery strategy for an on-going performance improvement. • An accomplished leader capability to think in & out of the box, possessing highly evolved and demonstrable planning, organizing, negotiation and team building skills; with strong analytical mind-set to define processes for increasing productivity. • Ability to adapt well and perform under high pressure/ competitive environment with multitasking ability. Key Skills (Technical): Operating System/Cloud Enviorment • MS-Windows 2012/2008/2003/2000 Server • Novell Netware 3.11/4.11/5.0 • MS-Windows 95/98/ME/XP/Vista/Win 7/8/10 • VMWARE ESX/vSphere/Vcenter View • Citrix XenApp / XenServer/XenDesktop • Azure,Office 365,GCP (currently persuing) • Veritas Netbackup/ Backup Exec RDBMS: • SQL Server 2000/2005 Enterprise Internet/Messaging: • Exchange Server 2000/2003/2007/2010/Exchange Online • Lotus CC Mail • ISA Server, MS Proxy Networking: • Windows NT / 2000 / 2003 /2008 /2012 • Linux Hardware (Servers & Storage): • IBM X series, Compaq DL 380G Servers • EMC AX4,CX4,NX4,NS20,NS120,VNX e3100,VNX 5100,VNX 5200,5300 • Netapp FAS 2020 Enterprise Application Softwares: • Micromerchant Pharmacy ERP • Vista Cinema Management System • Shawman F&B POS, MMS,CRM • BOSS Bowling Alley Scoring & Management • Shopper Retail • Home Delivery System Managerial & Business Process Integration: • Supervision & Team Building • Project management • Technical Account Management • RFP & SOW • Training & Instruction to subordinates • Technical Support to Internal clients, Cost Containment/Budgeting • Customization & Implementation of New Softwares • Implement preventive maintenance plan, • Productivity/Efficiency Increase • Very Good Understanding of Business Process in Pharmacy,Retail & Entertainment • Good Working Knowledge about Ecommerce Solutions • • Very Good Exposure to various POS, Backoffice, Telebooking, Home Delivery and Online Business Models Analytical Skills on Loyalty Programme, CRM, Market Trends, Sales Forecasting