Rakesh Kumar Verma

CURRICULAM VITAE Rakesh Kumar Verma DATE OF BIRTH- 20th JUNE 1988 Email:-Mob: - PROFESSIONAL PROFILE · · · · · · · Eight years of extensive experience in the hospitality industry in India. Extensive experience in Reservations, check in as well as Check Out planning and supervising entire operations including development, resource planning, procurement and maintenance of inventory levels for smooth functioning of Front Office. A consistent performer with a proven track record of increasing revenues and streamlining workflow. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. Self-motivated, hardworking and goal-oriented with a high degree e of flexibility, creativity, resourcefulness, commitment and optimism. Dedicated to ensure better corporate Governance in the organization. Specialized guest service operations, profit and loss management has brought me to the level of this success. Proven background in improving operational turnaround has recognized as an efficient manager and team player. CAREER HIGHLIGHTS Radisson Blu Kochi – 23rd Jan 2019 to present as Duty Manager. · · · · · 150 Rooms and well known for 2 large banquets, 3 Restaurants, Bar corporate events. Two Specialty Restaurants call Mainland China and High Bar (Barbeque Restaurant) 24 Hrs. Coffee Shop and Restaurant call Kesia . Works within the allocated budget for the front office. Review Front office log book and Guest feedback forms on a daily basis. · Vouchering, schedules, forecasts, reports and tracking logs. Radisson Blu Chennai City Centre – 21st Sep 2016 to 21st January 2019 as Duty Manager. · 162 Rooms and well known for 5 large banquets, 3 Restaurants, Bar & Pub, leisure & corporate events. · Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activation/issuing room key. · Responsible for the training of entire Front Office team. · Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. · Promotes and maintains good public relations. · Motivates and maintains good staff relations. · Prepares and checks for VIP’s arrival and escorts guests to rooms. · Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Country Inn & Suite By Carlson, Meerut –1st Sep 2015 to 15th April 2016 as Front Office Executive. · 85 Rooms and well known for banquets, leisure & corporate events · Responsible for the smooth operation as well as motivate staffs. · Responsible for the training of entire Front Office team Country Inn & Suite By Carlson, Haridwar –1st Nov 2014 to 6th July 2015 as Asst. Front Office Executive. · · · · · · Boutique hotel of Carlson Rezidor. Responsible for Room sales as well as Front Office operation. 56 rooms and well known for banquets, leisure & corporate events Implementing procedures, control systems for maintaining hygiene and quality standards. Responsible for the smooth operation as well as motivate staffs. Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality. Country Inn & Suite By Carlson, Haridwar –7th July 2013 to 31st Oct 2014 as Asst. Front Office Supervisor. · · · · I was responsible for entire Room sales. Highest revenue generating property in Haridwar by Carlson. Responsible for the training of entire Front Office team. Ensuring maximum customer satisfaction by closely interacting with guests to understand their requirements and customizing the product and services accordingly. Country Inn & Suite By Carlson, Haridwar –22nd June 2011 to 6th July 2013 as Guest Service Associate. · · Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. Responsible for maintaining the highest standard of service. Inventories, requisitioning and delivering. INDUSTRIAL EXPOSURE · Six months Industrial Training from Country Inn & Suite By Carlson, Haridwar. EDUCATIONAL EXPERIENCE ➢ One Year Diploma in Hotel Management from Uttarakhand Open University in-, with 70%. ➢ Graduate from V. B. S. Purvanchal University Jaunpur in 2011. ➢ Matriculation from U.P. Board in 2003, with 2 nd Div. & 56% ➢ Intermediate from U.P. Board in 2005, with 2 nd Div. & 56% PERSONAL DETAILS Date of Birth Contact E-mail Father’s Name Mother’s Name Address : : : : : : --Sh. Ashok Kumar Verma Late Ghanshyama Devi Mohalla – Purani Masjid Post - Rasra Dist. Ballia, Pin - 221712 U.P. ACHIEVEMENT · · · · · Bravo (Best Employee of the Month) for Guest satisfaction 10 th May, 2012. Bravo (Best Employee of the Month) for Front Office Operations 1st Jan, 2013. Bravo (Best Employee of the Month) for Guest satisfaction 5 th Feb, 2014. Bravo (Best Employee of the Month) for Guest satisfaction 5 th April, 2014. Bravo (Best Employee of the Month) for Guest satisfaction 7 th July, 2014. SKILLS · · Strong communication skills Excellent ability to adapt to difficult situations · · · · Capable problem solver Proficient at MS Office. Good organizational skills Good leadership skills · · · Team player Self-Motivated and Determined Hardworking CORRESPONDENCE S/O Shree Ashok Kumar Verma, Mohalla - Purani Masjid, Post Rasra, Dist. Ballia, Pin- 221712, U. P. Date Rakesh Kumar Verma