Rakesh Kumar Kushwaha

RAKESH KUMAR KUSHWAHA Present Address:RC 529/2 DEEPAK VIHAR KHORA COLONY, Ghaziabad (NCR), India Contact Details: - E-Mail ID:- CAREER SUMMARY An enthusiastic individual, whose attention to detail and passionate personality is well suited to the vibrant style. My determination and a proven ability to ensure that a restaurant operates efficiently. Having a track record of maximizing guest satisfaction whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Now looking for a new and challenging position in hospitality consulting firm, one which will make best use of my existing customer service skills and experience. SKILLS Management:Staff management, Staff development, Staff scheduling, Setting targets, Staff Recruitment, Food hygiene, Customer service, Hotel experience Personal:Well-presented,Excellent Communication skills,Organizing, Problem Solving, Enthusiasm, Ambitious, Professional, Leader Language: Hindi (Native), English Computer:Microsoft Office, Internet, POS, MICROS,C-sat PROFESSIONAL EXPERIENCE TISANE CAFE LOUNGE CHOCOLATERIE PATISSERIE Position held: Italian cafe lounge (culinary head) Time period: 18th june 2019- present THEOS FOOD PVT. LTD. Position held: Italian cafe lounge (cdp) Time period: 06th june 2014 – 14th july 2019 HOTEL DEE LANDMARK Position held: Conti kitchen(dcdp) Time period: 07th july 2012 – 31st may 2014 Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation. Being highly visible and the face of this business. Ensuring the correct use of cleaning materials and equipment. Supervising the shifts of waiting staff, kitchen stock and barista. Organizing kitchen service ,food delivering all areas. Help in recruiting, training, managing and developing a team. Hotel Dee landmark Rewa {m.p} 35 two room suites featuring private bathroom and separate living areas. Free made-to-order breakfast and evening reception. Position held: Management Trainee (Food & Beverage Department and Production) Time Period: 07th july 2012– 31st may 2014 Training in various restaurant operations and bar throughout the hotel and maintain a high level of customer service. Training in all positions with in restaurant such as cash handling, cashiering procedures, basic food service in Fine Dining Restaurant and point of sale system, guest relation executive, restaurant reservation. Training in banquets/events and its functions. Learn the supervisory skills and responsibilities according to the hotel standards in food and beverage department and production. THEOS {chocolatier, patisserie,boulangerie,viennoiseries & cafe French Bakery and Italian & global café establish in 2003 in noida {India}, 05 outlets. Position held: Captain Time Period: 06th June 2014 – present French bakery and Casual Dining Service. Handling kitchen operation and food delivering . Make recommendations based on chef’s daily briefing. Deliver the order and check customer satisfaction. Taking verbal comments of the guest on each table about service, food. Manage kitchen inventory stock and staff handling . INDUSTRY EXPOSURE (INTERNSHIP/TRAINING’S) Majestic park plaza ,Ludhiana{Punjab} Position held: Trainee (Food and Beverage Department) Time period : 01 june 2010 – Oct 2010 Rotate in all restaurants, dining room and bar operations to deliver quality of food and service meets standards. Maintain good customer relations with patrons of the restaurant to insure that their needs re addressed Position held: Trainee( Front office) Rotate in all section front desk ,bellboy,concierge and night auditing passing information providing best services . Mantain good customer relationship of the front desk to insure needs re addressed and maintain guest folio Position held: Trainee (Housekeeping) Rotate in all section floors , banquet, guest room ,laundry room Position held: Trainee (F&B Production) Rotate in all section Gardemanger , banquet kitchen, cafe kitchen,Bakery and Confectionery. Ashoka hotel, chankyapuri, delhi, INDIA Position held: Trainee & participating in common wealth game (F&B Production) Time Period: 1 Month (oct 2010) Learn about all different aspects of cooking while working in kitchen. Preparing Mise en Place for the team. Ensuring good hygiene, health and safety at all times. Helping with deliveries of stock. ACADEMIC BACKGROUND GRADUATION:Completed Degree 3 year Bsc. in Hotel &Hospitality Administration Management, Travel & Tourism from “Institute of Hotel ManagementCatering Technology, hajipur” in-. HIGHER SECONDARY: Completed in year 2007 from up board,noida. SECONDARY: Completed in year 2005 from CBSE, Noida. HONORS AND CERTIFICATIONS Institute hotel management and catering technology Completed In – House Induction and Training Program in saya ji group indore. Participated In Food Festival in Food and Beverage Department, 26TH JAN, 2009 INDIA. Participated In Food Festival in House Keeping Department, 15th march 2012, INDIA. PERSONAL DETAILS Born on 20TH JUNE, 1989 in India, Married, 5’4” tall, fit to work. Interested in exploring new places. International Exposure: RAKESH KUMAR KUSHWAHA