Rakesh Aluri

Rakesh Aluri Hatfield, London | -- Summary Dedicated IT professional with a proven track record of efficiently handling first-line desktop-related issues and providing exceptional technical support. Seeking a position where I can utilize my skills in device issuance, imaging, and end-user support to contribute to the success of the organization. Experience Flying Colours Consultancy | London IT Support Analyst | 04/2023 - Present Provided first-line support for desktop-related issues, including hardware and software troubleshooting, to ensure smooth operation for a user base of 1500 employees. Assisted with the issuance of new laptop devices to users, utilizing SCCM/MECM imaging to prepare devices for deployment. Provided hands-on training and support to users during the deployment process, including guiding them through the self-build process for new laptops, ensuring a smooth transition to cloud-based environments. Conducted setup sessions with end-users, guiding them through the process of setting up their profiles on new devices, including email configuration and other software installations. Managed the reclaiming and reimaging of old devices, ensuring data security and proper disposal of outdated hardware. Built and configured laptops, desktops, Windows/Unix servers, and managed Virtual Machines. Utilized ServiceNow tool to handle and troubleshoot all types of service requests, incidents, and changes. Collaborated with the team by building process-oriented documentation. Managed Add/Delete/Modify Groups at Local/Domain level and troubleshooted user login and connectivity issues using Active Directory. Utilized SCCM server to manage operating system updates, patches, configuration changes, deployments, policies, autopilot, etc. Ensured compliance with information security policies and procedures by installing and managing only approved software across the company's IT estate. Infosys | India, Hyderabad Systems Engineer | 08/2015 - 01/2019 Efficiently installed and configured Linux and Windows XP, 7, 8, 10 operating systems on PCs, addressing challenging technical issues in a timely manner. Provided remote assistance to clients through RDP, TeamViewer, AnyDesk. Built and configured laptops, desktops, Windows/Unix servers, and managed Virtual Machines. Managed Joiner/Movers/Leavers process and provided day-to-day support in executing requests received from HR/Business teams via ticketing tools. Configured and installed end-user devices in line with company compliance policy standards and requirements. Supported various technical issues raised and assigned to the team via BMC Remedy ticketing tool, including high-priority incidents, incident response team invocation, and adherence to change management processes. Provided support to the call center team for internal issues such as Outlook profiles, login problems, inbound and outbound calls, quality assurance, and server backup. Set up and supported Symantec Antivirus solution for daily updates, behavior analysis, and signature aspects. Conducted day-to-day support activities involving TCP/IP, setting up and managing Static & Dynamic IPs using DHCP, managing DNS, ISP servers. Oversaw day-to-day activities, including Cybersecurity Operations/Engineering, Vendor Management, IT Asset Management, IT Service Management. Skills SCCM, Windows, Active Directory, Service Now, Outlook, O365, Troubleshooting, Laptop Build Education University of Hertfordshire | Hatfield, London Masters in Computer Science | 07/2022