Raju Sonar

RESUMÈ Raju Sonar House No. 11 (E) Jarku Village, Pasighat, Arunachal Pradesh Contact: - /- (M) E-mail:-- Career Objective: Looking for a career oriented job in a company which appreciates hard work and richly rewards it. I am quick to learn new things and can handle tough situations on my own. I will be trustworthy for my masters. Educational Qualifications: 1. Academic Qualifications: ▪ ▪ ▪ Graduation completed from KSOU in 2013 Completed class 12th from CBSE Board. Completed class 10th from CBSE Board. 2. IT Diploma / Certifications: ▪ ▪ ▪ Diploma in Hardware and Networking (JCHNP) from Jetkinginfotrain Ltd. Delhi Completed diploma in computer Application (Word, Excel and Power point, basic of Photoshop and PageMaker) (6 months). Also Completed CCNA (Cisco Certified in Network Associate) from Networkbull Gurgaon. Work experience with job profiles and Roll and Responsibility. From 15 June 2019 to till date Service Engineer Field. Current Company: Hue Service Pvt. Ltd. Client Name: SBI Dibrughar Region. Experience: From 15 June to Till date. Roles and Responsibilities: • Visit all branches which is come under Dibrughar region. • Resolve the problem face by branches related Desktop, Laptop, Printer, Xerox machine, server, Network and all software. • Do PM reports of all the branches related with Dibrugarh region. From 1st May 2015 to September 2018 Sr. Desktop Support Engineer. Current Company : Microland Limited. Experience : 3 Years. Project : Hero Motocorp Limited. Roles and Responsibilities: • Installation of Windows Servers. • Support to around 2000 users across Hero Motocorp plant. • • • • • • • • • • • From Sept. 2014 to April 2015 Installation and configuration of Lotus Notes at client machine. Installation and configuration of SAP at the client machine. Installation of Autocad and PLM(Team center) at clent machine. Installation of Bigfix,Macfee and Avamar at client machine. Drive encryption and decryption through Macfee at client machine. Installation of various Printers and Scanners (Ricoh,Kyocera,HP) at client machine. Install and configure WDS server for HMCL. Deploying & Managing - Active Directory (AD), DNS, DHCP, Print Servers. Maintaining Server Performance Checklist. Administration of Windows Deployment Server for clients wins 7 & XP deployment. And day to day troubleshooting problem of network OS installation. Hands on experience of a ticketing tool Smart center, BMC and Intouch. Desktop Support Engineer. Company Name : Teamlease service pvt. Ltd.(Contratual) Experience: 1st of September 2014 to 30th April 2015. Client Site: - Interglobe Technologies (IGT) Roles and Responsibilities: • • • • • • • • • • • • • • • • • • • • • • • • • • • Assembling and Disassembling the PC. To take Backups of data. Troubleshooting of common problems of computer such as No display, Hanging Problem etc. Installation of Windows Operating System (XP, Win 2008, Vista, Win7 and win8). Recovery of Operating System Boot Files, System Files, Good knowledge of Recovery Console. Installation of commonly used Software’s. Manage the NTFS features and Securities. Installation, updating and managing Anti-Virus. Installation of MS Office, 2003, 2007, 2010 and 2013. Configuring and managing MS Outlook, Outlook express and other mail Clients. Creation of Users and Allocation of Quota on the hard disk. Maintenance, troubleshoot networking issues. Installation of Server Operating Systems (windows server 2008, windows server 2012). Desktop level troubleshooting and providing quick resolutions. Working on Network and Local Printers. Installing, Configuring and troubleshooting of printers. Implement the IP Addresses. Good knowledge of Network Cable, Connector. Handling the issues such as networking and networking devices (switches, Hub etc.) Installation and configuration of SAP application and Lotus Notes. Up gradation of service packs. Working on the tickets and resolving the issue under SLA time. Coordinating with next level teams and resolving the issues as a team work. Resolving User profile issues, proxy updating issue, update DLP or client anti-virus. Resolving Network issues such as IO not working and if issue is not from Desk side than coordinating with internal Network team for quick resolution. MS office 2007 and 2010 issues such as outlook issues unable to connect with exchange server etc. Knowledge of Traveling tools and software’s such as Amadeus, Sabers etc. • Basic activities on server such as creating users under different OU, providing Share files and folders, providing printer access to the user from print server etc. About Microland : Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services, Microsoft’s Best Indian Infrastructure Partner for the 8th consecutive year, Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group, one of the leading service providers in Remote Network & Voice Infrastructure Management Services by Gartner, ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing. About Interglobe Technologies (IGT): InterGlobe Technologies (IGT) is a global travel domain expert providing travel technology and BPM services that help maximize business performance for its customers. IGT is committed to delivering innovation and business excellence across the entire spectrum of the travel and hospitality domain. Strengths: • • Willingness to Learn Timeliness Personal Details: Name Father’s Name Nationality Marital Status Hobbies & Interests : Raju Sonar : Mr. Indra Bahadur Sonar : Indian : Unmarried : Travelling and exploring troubleshoots web sites. DECLARATION I hereby declare that all the above- furnished information’s are true and correct to the best of my knowledge and belief.