Raju Ranjan

Raju Ranjan Benefits Operations Manager at Wipro Hr Services Pvt. Ltd I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ experience in operations management, I am excellent in working with others to achieve a certain objective on time and with excellence. - - WORK EXPERIENCE Benefits Operations Manager Wipro Hr Service Pvt. Ltd., Noida 10/2013 – 11/2020 Harishankarpur Baghauni Tajpur, Samastipur Bihar 848130, India Formerly Known as AON Hewitt, Acquired by Alight Solutions Responsibilities - Work Profile Manage day to day support for US Defined Benefits including Pension Payroll, QDRO, 409A and Service requests. 10 November, 1992 Adheres to standard operations management practices as outlined by Process Excellence Leader and CDG Operations Manager SKILLS Conduct audits of data to ensure processes and procedures are being managed effectively and data quality is improved Team Work Tracks and improves capacity and utilization of BA resources Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements. Adaptability Assist in the preparation of the client’s regulatory reports such as Actuarial Valuation, 1099r Forms and Annual Funding notices. Problem-Solving Manage and escalate system and processing issues and liaise with internal business partners on resolution Flexibility Provides coaching and development of B0As/DAs and creates a culture of continuous improvement within client-level operations Monitors client operations dashboard measures to proactively manage client-level impacts Identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operational workloads PROJECT MANAGEMENT Uncashed Checks Project (01/2020 – 02/2020) Due to client specific contract there were around 400+ historical checks were uncashed in pension trust. Created plan to communicate to plan participants and with help of third party address search, we located current address of such participant and cleared 250+ uncashed check. Pension Cashout Project (06/2019 – 10/2019) Identified population of around 3500 plan participants whose pension benefit present value was less than $5000 and setup pension payment to be forced out. This project helped client as well as organization to administer pension as per plan requirement and reduce administrative cost of pension. MPA Cleanup Project (12/2017 – 06/2018) This project was for a specific population around 650 employees, who were part of Client Merger and Acquisition of a unit in past whose pension benefit needs to be recalculated using grandfathered rule. Cleanup all accounts and uploaded pension benefit accural in system, which reduced manual workload of approx 300 hours. Lump Sum Window (08/2015 – 12/2015) One time windows offered to eligible population of around 10,000 plan participants to convert ongoing annuity to Lump Sum. Successfully completed project within given timeframe which reduced administrative cost and payroll cost. NEFO Project (11/2014) Due to system application limitation, we have to manally calculated NEFO amount and create manual kits for 230 participants within given one week deadline which was already defined by client. Page 1 of 2 REWARDS & RECOGNITION Blaze Award (06/2019) Wipro Live our Values (12/2018) Alight Gold Award (09/2017) AON Hewitt Team Platinum Award (12/2016) AON Hewitt Gold Award (09/2014) AON Hewitt TECHNICAL SKILLS SQL Basic Query Writing and joining tables Lotus Notes Create Project and case study documentation MS Office Word, Excel, Powerpoint Adobe Acrobat PDF editing and modifying Operating System Windows XP, 7, 8, 10 EDUCATION Bachelor of Science (Programme) - Delhi University AND College, Kalkaji, New Delhi 06/2010 – 06/2013 63.60% Advance Diploma in Software Engineering NIIT, Preet Vihar Senior Secondary 12th - Science Stream - CBSE Saraswati Bal Mandir, New Delhi 06/2007 – 03/2009 Secondary Matriculation 10th - BSEB Millat Academy, Samastipur 01/2006 – 03/2007 Page 2 of 2