Rajneesh Malhotra

Resume Rajneesh Malhotra STRENGTHS :- Hard Working, Full of Patience, Positive Attitude towards life and have shown Stability in all the Organizations worked with. ACADEMIC QUALIFICATIONS : B.Com from Panjab University, Chandigarh. :10+2 from C.B.S.E. (Commerce) ________________________________________________________________ COMPUTER LITERACY : Computer Appreciation Course : Working knowledge of MS Office ___________________________________________________________ LANGUAGES KNOWN : English, Hindi, Punjabi. (Fluency in all) ___________________________________________________________ WORK EXPERIENCE 1. Worked as Resolution Specialist in EXL, Noida (for DELL Process) for 2 years and 3 months. (September 2003 to January 2006). Roles and Responsibilities:-- (a) Placing Orders, Order Tracking, Orders Cancellation. (b) Authorizing Returns, Refunds. (c) Making outbound calls to customers having unresolved issues. (d) Keeping follow up on all pending issues, till they are resolved. (e) Handling Escalations and resovling them by collaborating with various departments. 2. Worked as Team Leader for TataSky in Tata Business Support Services, Mohali for 3 Years 10 Months. (May 2006 till March 2010). Roles and Responsibilities:-- (a) Handled team of 22 CCEs who take care of technical issues. (b) Handling escalations forwarded by the CCEs. (c) Conducting Briefing Sessions on daily basis for entire floor, shift wise. (d) Organising Training sessions as per requirement by Clients. (e) Organising Feedback Sessions for CCEs as and when required. (f) Audited Service Request data on a daily basis and provided feedback whenever required. 3. Worked as Sr. Technical Support for Dell Technologies, in Mohali for 4 Years and 8 months. Roles and Responsibilities:-- Resolving software and hardware issues of Dell systems. 4. Worked as Technical Support in ‘The Geekz’ for 4 Months. (November 2014 to March 2015) 5. Worked as Branch Coordinator/Centre Head in Grey Matters, Chandigarh since April 2015 till date.(4 Years 9 Months) 6. Working as Admin Officer/Computer Operator in Doon Public School, Sector 21, Panchkula, Haryana. As a FREELANCER :- 1. Have done Transcription work. 2. ‘PDF to Word’ and ‘JPG to Word’ conversions have also been done. 3. Researching Internet to perform various tasks is being done regularly. 4. Typing Work, Data Management. Total Work Experience is 17 Years (Approx.) ACHIEVEMENTS :- EXL (Dell Process) (a) Part of the best Team of Quarter in EXL in February 2004. (b) Awarded as ‘STAR PERFORMER’ for DELL CARE for the month June, July and August 2004. (c) Ranked as ‘PLATINUM PLAYER’ among all DELL CARE SITES with highest DELL POINTS on dell website. (d) Awarded for achieving targets for Quarter 4 in Outbound in February 2004. (e) Promoted to the position of Resolution Specialist – Outbound in October 2004. (f) Various Appreciations received by USA Customers for Best Customer Services. TATA BUSINESS SUPPORT SERVICES (Tata Sky Process) (a) Awarded as Star performer for the month of September 2006 Week4 in TataSky. (b) Awarded for Outstanding Contribution in Customer Care in May 2007. (c)Awarded for sheer Dedication, Responsibility and Customer Appreciation in December 2007. (d) Awarded for Contributing and Enhancing Customer delight in March 2008. (e) Awarded in October 2008 for Effective Supervision. (f) Awarded as ‘GOLD STANDARD AMBASSADOR’ in July 2009. (g) Various Appreciations received by Tata Sky Customers for Best Customer Services. Dell International Services Pvt. Ltd (a) Awarded as ‘Best in Total Solutions’ in March 2011. (b) Awarded as ‘Best in Total Solutions’ in Aug 2012. (c) Awarded as ‘Customer Champion’ in Jan 2013. Typing Speed : 55 w.p.m. PERSONAL DETAILS Father’s Name : Sh. Satish Malhotra Mother’s Name : Smt. Santosh Malhotra Address : # 1375, Sector 22 B, Chandigarh. Contact No. : -. Date of Birth : 5th January, 1980. Interests : Reading, Watching Hollywood movies, Playing Computer Games & Astronomy with my Telescope.