Rajiv Ranjan
$50/hr
Client Relationship, SLA/KPI, Governance, People Management, Insurance & Audit
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Gautam Buddha Nagar, Uttar Pradesh, India
- Experience:
- 18 years
Other
About
Operations Manager with 18+ years of cross-functional experience in the BPO/ITES and Insurance domain (P&C, Lloyd’s Market) specializing in transitions, project management, SLA/KPI governance, and claims operations. Proven record in managing large-scale teams, executing global transitions, and driving process improvements using Lean Six Sigma methodologies. Adept at stakeholder engagement, ISO documentation, compliance oversight, and operational reporting.
Skills
Languages
