Rajib Boishnab

RAJIB BOISHNAB Experienced professional with a proven track record of excellence in media management, client relations, and administrative operations. CONTACT Dhaka, Bangladesh Li EDUCATION ▪ ▪ Bachelor of Science Uttara University 2016 Diploma in Engineering Dhaka Polytechnic Institute 2010 PROFILE Highly skilled professional with 8+ years of experience in media management, client relations, financial administration, and creative content production. Expertise includes photo and video editing, file conversions, data entry, and virtual assistance. Recognized for delivering high-quality work, fostering strong client relationships, and achieving consistent 5-star ratings. Experienced in managing invoicing, sales tracking, scheduling, and email management, ensuring seamless operations. Adept at streamlining workflows, maintaining accuracy, and collaborating with teams to deliver results under tight deadlines. CAREER SUMMARY DURATION 2020 – Present 2020 – Present 2018 – 2020 TRAINING ▪ Customer Care Banglalink ▪ Microsoft Office Daffodil IT ▪ Illustrator CC 2018 Complete Course Creative Cloud ▪ Photoshop CC 2018 Essential Training Lynda ▪ 2018 – Present 2016 – 2018 • CERTIFICATIONS • ▪ • Complete English IELTS Series 1 to 4 Administrative Assistant The Perfect Resume (Australia) Administrative Officer Fiverr (Online Marketplace) Professional Freelancer Banglalink Customer Care Representative Media Manager/Accounts Receivable Shawn May Photography (USA) | August 2020 – Present Assisted Shawn May Photography with executive-level operations, including media management, client relations, financial administration, and creative content production. Contributions included: • ▪ Clutch Shot Pro (USA) PROFESSIONAL EXPERIENCE Basic WordPress Posting Course Professional Driving License – Light ORGANISATION POSITION Shawn May Photography (USA) Media Manager/Accounts Receivable • • • • Media Management: Deliver high-quality media files to clients within tight deadlines, ensuring accuracy and client satisfaction. Photo and Video Editing: Edit photos and videos using advanced editing tools to meet creative and technical standards. Accounts Receivable: Create and send invoices, track payments, and maintain accurate financial records. Data Entry and Sales Tracking: Manage and update the sales tracker to monitor performance and support strategic decision-making. Customer Service: Respond promptly to client emails and inquiries, ensuring excellent service and building strong client relationships. Administrative Tasks: Manage email inboxes, coordinate overnight floor plan orders, and handle various data entry tasks efficiently. Process Improvement: Identify and implement workflow enhancements to optimize team efficiency and improve client service delivery. Quality Assurance: Review and ensure the accuracy of delivered files, invoices, and client communications to maintain the company’s high-quality standards. RAJIB BOISHNAB Experienced professional with a proven track record of excellence in media management, client relations, and administrative operations. TECHNOLOGY A quick typist who is also proficient across many software programs, including: Operational Software: ▪ Microsoft Office Suite (Advanced Word, Excel, Outlook, PowerPoint, and Access) ▪ Google Suite (Advanced Docs and Sheets) ▪ SCADA Marketing/Designing: ▪ Adobe Illustrator ▪ Adobe Photoshop ▪ Background Removal ▪ Clipping Path Document Management: ▪ Google Drive ▪ OneDrive ▪ Dropbox. Website Maintenance: ▪ WordPress ▪ Shopify Team Collaboration: ▪ TeamViewer ▪ Skype ▪ Teams Administrative Assistant Clutch Shot Pro (USA) | August 2020 – Present Assisting Clutch Shot Pro (USA) with media delivery and client communications to ensure seamless project completion and client satisfaction. Contributions include: • • • • • • Delivering completed files to clients promptly and accurately. Responding to client edit requests efficiently, ensuring high-quality results. Maintaining clear and professional communication to address client needs effectively. Collaborating with the production team to ensure timely completion of projects. Tracking and organizing client requests to streamline workflow and meet deadlines. Providing consistent follow-up to confirm client satisfaction and resolve any outstanding concerns. Administrative Officer | The Perfect Resume (Australia) | 2018 – 2020 Assisted the TPR Owner with executive-level administration, including marketing, scheduling, administration and document management. Contributions included: • Customer Service: Represented TPR as the face of the company, protecting the brand and overall professional image during all initial client interactions. • Marketing/Sales: Sourced and engaged clients on various channels, informing them of service benefits and converting 30+ enquiries into orders per week. • Database Management: Created spreadsheets to track business activities and entered over 1200 new customer’s data precisely and accurately into the system, continually updating new details with attention to detail and sending regular emails to new and existing clients to increase repeat customer sales. • Email Management: Screened and prioritised 1,000+ incoming requests each week, directing enquiries to the appropriate staff and personally addressing issues, concerns and resolving issues. • Scheduling/Resource Management: Tracked and prioritized up to 60 open orders simultaneously with exceptional time management, alerting the staff to upcoming deadlines to ensure jobs were completed on time. • Lead Generation: Developed content, sourced email leads for B2B and B2C sales campaigns, in addition to completing regular internet research, used to increase SEO and the Google ranking. • Technical support: Migrated data from Google Suite to Office 365, engaging with Microsoft to resolve syncing issues, in addition to providing ongoing support to the entire team, regarding cloud file management, file conversions (PDF to Word, Pages to Word etc.), resolving MS Word formatting issues, allocating jobs in SharePoint and maintaining files in OneDrive. • Business development: Sourced B2B leads to increase overall business revenue, collected and posted customer reviews, and posted advertisements. • Reporting and Analytics: Generated detailed performance reports to monitor campaign success and identify areas for improvement in marketing and operational processes. RAJIB BOISHNAB Experienced professional with a proven track record of excellence in media management, client relations, and administrative operations. REFERENCES Available upon request Professional Freelancer Fiverr (Online Marketplace) | 2018 – Present Collaborated with various businesses and individuals, allowing them to focus on operational aspects while I handled clerical duties and specialized tasks. Responsibilities included: • • • • • • • • • • Customer Satisfaction: Achieved a consistent 5-Star rating by delivering highquality work, completing revisions promptly, and following up to ensure customer satisfaction and foster long-term relationships. Real Estate Photo Edits: Edited real estate photos to enhance visual appeal, ensuring they met client specifications and industry standards. File Conversions: Converted files between various formats (e.g., PDF to Word, image files) to meet client requirements. Virtual Assistance: Provided administrative support including email management, scheduling, research, and data entry to help clients streamline their operations. Data Entry/Excel Work: Completed high-quality data entry tasks, managed databases, and organized files using Excel and other tools to maintain accurate records. Record Keeping/Filing: Organized large volumes of customer and business files on platforms like Dropbox, Google Drive, and OneDrive for easy access and management. Web Research: Collected relevant written content and images for blogs, newsletters, and other marketing materials to support client content strategies. Critical Thinking/Reporting: Created business and financial reports, highlighting key performance indicators, deliverables, and trends to guide client decision-making. Marketing: Managed blogs, optimized for SEO through WordPress, and published posts to enhance customer engagement and brand visibility. Customer Service: Communicated professionally and efficiently with clients, building strong, ongoing relationships and ensuring satisfaction. Customer Care Representative Banglalink Telecom | 2016 – 2018 Handled a high volume of incoming calls from prospective customers and informed them of a range of products and services pertaining to the client's business. Further contributions included: • Communication: Achieved high customer satisfaction rates by listening to the customers enquiry, identifying and clarifying customer’s needs then delivering prompt, solutions orientated and considerate customer service. • Teamwork: Worked within policy and procedure by referring unsolved customer grievances to the designated person for further investigation. • Problem-Solving: Obtained and examined all relevant information to assess the validity of complaints and determine possible causes. • Time Management: Met KPI targets consistently for call time, resolutions and customer satisfaction. Analytical | Collaborative | Resourceful |Detail Oriented | Customer Focused