Rajesh Raghavendiran

Rajesh Raghavendiran Email:-Mobile: - Linkedin: https://www.linkedin.com/in/rajesh-raghavendiran/ _______________________________________________________________________________________ Profile Statement A skilled IT Infrastructure Engineer with 10 years’ experience providing user support and solutions in high demand work environments. Proven record of accomplishment of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity. Adaptable and a quick learner possess skills to work under pressure. Technical Skills and Competencies _____________________________________________________________________________________ • • • • • • • • • • • • • • • • • • • Excellent knowledge & hands-on experience in IT Infrastructure, upgrade or migration. Experience in handling multiple vendors or external teams. End point management (GPO, AD Groups, Policies, SCCM, WDS) Digital Signage, Content Management. Experience with unified communication solutions like IP telephony, video collaboration solutions like Teams, zoom and google meet. Experience with backup – On premise or cloud solutions Ability to understand application platforms and their technologies Excellent knowledge in process definition, correction and improvements in resolving problems Hands on experience in deploying monitoring solutions for various IT Infrastructure SQL/ MS SQL - Able to Create Users and Databases in SQL Management Studio Moderate knowledge of Scripting. Experience with Office 365, MS Exchange, GSuite, 3CX PBX, Parallels VDI, Dynamics AX. Working knowledge on JIRA and Azure. Following up the ITIL Process and closing the Service Request, Incident as per the agreed SLA Install, Configure, maintain and troubleshoot various enterprise grade Anti-Virus applications (Sophos, AVG, ESET, Webroot, Symantec Endpoint protection) Perform daily system monitoring, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Provide technical direction and training to other IT personnel and solve interoperability issues. SAP CRM Certification Version: 7.0 EhP-1 A good working knowledge of all levels of helpdesk support with excellent customer service Skills. • Team Management • IT Asset Management • Strategy & Execution • Innovative IT Initiatives • Vendor Management • Backups • Training & Mentoring • IT Project Management • Client Relations Work Experience _____________________________________________________________________________________ Business Integrity Services – Chennai, India (Feb 2020 – Present) Team Lead – IT Support (Dec 2020 – Present) Job Responsibilities • • • • Training, Support and Manage team of 4 supporting various shift 24*7. Supporting Core IT infrastructure which includes Network, Servers, Storage, Backups etc Partner site IT issues support and Coordination. Act as POC for Client offices to coordinate with Directors/Head of Office, discussing outstanding issues and deciding new IT requirements. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Managing IT Projects, Procurement, and IT Assets. Work closely with Stakeholders to plan and execute IT Infrastructure projects. Assist departmental leaders in their execution of enterprise projects or strategic initiatives. • • • Senior IT Support Analyst (Feb 2020 – Nov 2020) Job Responsibilities • Manage and support numerous enterprise applications and healthcare solutions (Greenway,HST,Waystar,Telcor). • Support and management of IT service requests. • Onboarding and off boarding users, account set up across various health care applications. • Configuration, deployment and troubleshooting user laptops, phones and printers. • Help US team with server upgrades and maintenance. Four Winds Interactive – Dubai, UAE (June 2016 – July 2019) System Engineer Job Responsibilities • • Manage and lead the L1 Product support team. Manage local office IT requests by acting as first point of contact. • • • • • • • • Maintain operations by creating, following and implementing SOP and policies; reporting needed changes / issues in JIRA. Track and monitor the technical issue and the steps taken to resolve the issue to ensure a timely resolution. Gather requirements from clients for the IT infrastructure of the signage network. Ensure teams are meeting timelines, scope & quality for all deliverable pertaining to the network infrastructure and delivery of the solution. Develop end-user documentation. Deliver onsite and remote training sessions for client IT staff. Ability to troubleshoot the customer’s network, security issues as well as server configurations. Sign Development Quality Assurance—perform final QA and facilitate Creative sign-off. HCL Info systems MEA – Dubai, UAE (Feb 2015 -June 2016) IT Infrastructure Engineer Job Responsibilities • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing IT solutions and related infrastructures. • Documentation of technical best practices for reuse in other customer engagements, and contribution to the development of standard consulting service offerings • Support for All MAC machines and other Apple devices in Sharjah Municipality. • Provide training to client users on the applications and procedures to new IT engineers. • Configure corporate email account and provide basic trouble shooting support on Android and Apple OS. Symantec Software and Services – Chennai, India (Oct 2011 – Jan 2015) Product Support Agent Job Responsibilities • Handled Voice and Chat support for Global English. • Supported Norton Anti-Virus, Internet Security, Norton 360,Norton Multi device, Norton one, Norton for MAC, Norton Utilities, Norton Ghost and Symantec PCanywhere. • Escalating calls and issues where necessary to team leaders or Level 2Support. • Acted as Social responder and provided Support through Facebook and Twitter as a part of Pilot team. K-Force Consultancy – Kochi, India (June 2010 – Sept 2011) Technical Support Executive Job Responsibilities • Provided first-tier support and troubleshooting for technology products and applications. • Performed physical set up of desktop hardware and software. • Served on team installing hardware and software upgrades. • Managed inventory and tracked all hardware and software used. Academic Qualifications _____________________________________________________________________________________ 2010 B.E Computer Science and Engineering from Anna University, Chennai. 2006 H.S.C. (Science) from SBOA Matric. Hr. Sec. School, Madurai. 2004 S.S.C. (Matric) from SBOA Matric. Hr. Sec. School, Madurai. Personal Information Date of Birth: Present Address: Permanent Address: Nationality: Languages: Passport Number: Passport Expiration date: 11 July, 1989. A 1809 Pacifica Aurum Happiness Towers, Near SRR Engineering college, Padur, Chennai -/231 Thendral Nagar, Nagamalai Pudukottai,Madurai-625019 Indian English and Tamil. J- June 2021 Looking for an opportunity to convince you that my service will be a sound investment for your esteemed organization. Name: Rajesh Raghavendiran Place: Chennai