Rajesh Naskar

Assessment English_DEO Date / Time Student Score Passing Score Result February 20, 2021 6:29 pm 90 80 Pass Assessment English_DEO # Question Correct Answer Student Answer Result Points Awarded 1 Which of the following is the work of a data entry operator? All of the above All of the above Correct 2 2 To maintain correct quality standard, a data entry operator should: Enter data in the computer accurately Enter data in the computer accurately Correct 2 3 What is the full form of SQL? Structured Query Language Structured Query Language Correct 2 4 Which data base system should be used for home or small office use? Microsoft Access Microsoft Access Correct 2 Relational Database Management Systems Relational Database Management Systems Correct 2 5 What is the full form of RDBMS? 6 ……………… refers to the alteration of data from one form to another Data Conversion Services Data Conversion Services Correct 2 7 ……………………… can convert hardcopy into electronic formats which involves document scanning, indexing, conversion and archiving services for organisations. OCR (Optical Character Recognition) Services OCR (Optical Character Recognition) Services Correct 2 Correct 2 Correct 2 Incorrect 0 Correct 2 As a DEO, you need to take all measures required for information security which includes: Returning or Returning or destroying hard destroying hard copies of the data copies of the data received from the received from the customer customer Correct 2 Which of the following scenario cannot be considered 13 as breach of code of ethics for a DEO? Identifying yourself Identifying yourself as a as a representative of representative of your company your company Correct 2 Correct 2 Incorrect 0 8 Which of the following is the benefit of help desk? 9 ………………..includes purchase or sale orders, administration documents, survey forms, insurance claims, bankers cheques processing etc. Out of the options given below which is a fraudulent practice? (i) Tampering, falsification and false commitments on receipts and settlement letters, 10 (ii)Sharing of data with another organization (iii)Overwriting of cheques, receipt books, drafts and other negotiable instruments 11 12 ……………………are the activities which create interruption at the workplace. 14 As a part of code of conduct, a DEO must avoid: It improves It improves customer’s service customer’s service perception and perception and satisfaction satisfaction Form Processing Services Form Processing Services Only option (ii) and Only option (i) and (iii) (ii) Time robbers Misusing the resources Time robbers Misusing the resources 15 Which of the following statements about deliverables Both statements (i) Only statement (ii) related to DEO is correct? (i) Deliverables are the basic and (ii) are correct is correct output of what Customer Service Representative does. (ii) Deliverable comprises of accurate, standardized and free of error information. 16 Which of the following is a time robber? Interruptions by people without appointments Interruptions by people without appointments Correct 2 Emergencies, complaints and crisis issues Emergencies, complaints and crisis issues Correct 2 17 Which of the following comes under important and urgent tasks? 18 Which of the following comes under non-urgent but important tasks? Thinking, creating, Thinking, creating, modelling the data modelling the data Correct 2 19 Which of the following comes under non-important but urgent tasks? Misunderstandings Misunderstandings appearing in work appearing in work Correct 2 Which of the following statement is not correct about 20 time management? Time management Time management is applicable to is applicable to senior senior management staff management staff only only Correct 2 21 First aid for fainting doesn’t include: Tighten clothing Tighten clothing (neck ties, collars, (neck ties, collars, belts etc.) belts etc.) Correct 2 Which of the following statement about emergency 22 evacuation is not correct? Safety is only team leader’s or supervisor’s responsibility Safety is only team leader’s or supervisor’s responsibility Correct 2 23 In case of medical emergency, you should: Not restrain the victim Not restrain the victim Correct 2 Unfortunately a fire breaks in your company and 24 everyone is running to the safe area. You are outside the building. What will you do in such case? Go to the safe area too Go to the safe area too Correct 2 Inform your supervisor Inform your supervisor Correct 2 Correct 2 The names are being called out at the safe area by your Team Leader. You realize one of your friends from 25 another team is still in the building, but your Team Leader doesn’t know because he is not from your team. How should you act in the situation? Check the victim’s Check the victim’s 26 Which of the following is the correct first aid for fainting? airway to ensure it airway to ensure it is clear is clear Outside work environment Outside work environment Correct 2 Dislocation Dislocation Correct 2 29 What should be done in case of shocks? Cover the victim to maintain body temperature All of the above Incorrect 0 30 What should be done in case of muscle cramp? Stretch out the Stretch out the affected muscle to affected muscle to counteract the counteract the cramp cramp Correct 2 27 Workstation Essentials doesn’t include: 28 ……………… is displacement of one or more bones at a joint