Rajesh Chander Rao Sutrave

RAJESH SUTRAVE 51 Marigold Way, Croydon, CR0 8YB Mobile: +44 - / Email:-British Passport Holder, UK Driving License, Overseas Citizen of India (OCI) Linkedin: https://www.linkedin.com/in/rajesh-sutrave-2856b12/ PROFILE A versatile and highly successful Test Manager with expert testing, quality assurance and Global experience in digital, IT and business transformations, with 28 years of experience and a proven track record in strategic planning and delivering complex, large scale international programmes in Finance, Banking, Investment Banks, Insurance, Automotive, Pharmaceutical and other industries. A multi-dimensional leader who effortlessly establishes and manages stakeholder relationships at all levels of seniority to drive and deliver strategic programmes by adhering to industry level standards of testing, project management and agile methodologies. KEY SKILLS AND EXPERTISE ● Test Management and Quality Assurance (28 years) ● Finance, Banking, Investment Banks, Insurance (15+ years) ● International Testing Standards Practitioner (ISTQB) ● Complex Programme / Project Management (20+ years) ● Agile and Prince2 Practitioner (15+ years) ● Test Strategies / Test Approach – (Test) plans, scripts, reports ● Business and IT / Digital Transformation (20+ years) ● Global Level Stakeholder & Third-Party Vendor Management ● Onshore – Offshore model (20+ years) ● A Wealth of Finance Experience (15+ years) ● Risk Management and Mitigation (15+ years) ● Budget Control & Project Governance (18+ years) ● International Experience (18+ years) ● Project Methodologies, Tools & Disciplines ● Regulatory and Compliance (12+ years) ● User Acceptance / Business Assurance (20+ years) ● Process Implementation / Automation (10+ years) ● System, Integration, Risk based, Regression, EUC (25+ years) ● Reporting & MI ● Non-Functional (Performance, Stress, Volume & others) ● Team Training, Mentoring and Management ● Management of high value testing programmes (18+ years) ● Testing Center of Excellence creation (15+ years) ● Fast learner with immense passion for quality ● Front Office, Middle Office and Back Office ● Interface between business & technical world ● Front to Back - Test Strategy, plan and execution ● Excellent customer facing skills (25+ years) ● Transformation Programmes (£100+ millions) ● Countries collaborated (65) ACHIEVEMENTS AND AWARDS • • • • • • Successfully delivered HSBC’s £50+ million Digital Workplace strategy of moving to enterprise-wide adoption of cloud-based collaboration suites using Microsoft 365, in a stringent timeline of 3 years. This ensured 250,000+ colleagues in 65 countries, remain connected and productive as a result of COVID-19 pandemic. Provided comprehensive Test Management as the HRC Global Test Project Manager for the Mercury Programme (Phase II) within HSBC: facilitating delivery of a large-scale migration from Lotus Notes to Microsoft Exchange 2013 for 5 highly regulated countries. This encompassed implementing infrastructure, whilst ensuring all legal, security, regulatory & `wider world` compliance was achieved. Successfully delivered the highest standards of quality assurance of a £100+ million Strategic Transformation Programme (Mercury Phase 1) for HSBC. This programme delivered a suite of Microsoft products to 250,000+ colleagues in 65 countries, including the migration from Lotus Notes to Microsoft Exchange 2013, with an exceptional colleague experience and a marginal failure rate of only 0.001% Winning the British Bankers Award in 2 key areas `Best Strategic Transformation Programme of the Year` and the overall `Global Award Winner` as Global Test Project Manager for HSBC`s Mercury Programme (Phase I). Successfully delivered the highest standards of quality assurance of a £25+ million Strategic Transformation Programme (CISCO Jabber Migration) for HSBC, this programme replaced 3 key legacy products with the state-of-the-art CISCO Jabber to 250,000+ colleagues in 65 countries. Created the HSBC Testing Centre for Excellence from scratch, developing and training support staff and ensuring the successful delivery of the largest and most rapid email migration on the planet. • • • • Delivered adept leadership as Programme Test Manager (VP) for Customer Liquidity Management (CLM), PingIt and Spanish Securitization, within Barclays PLC. Ensured thorough testing in CLM, PingIt (Mobile banking) & Spanish Securitization that involved the migration of 380+ accounts, with balances of 4+ Billion Euros, over to accounts in the UK. Successfully delivered industry level standards of quality assurance for 2 investment banks; Morgan Stanley and Commerzbank, on their strategic programmes that required in-depth testing across Trade processing (Front Office), Margin and Collateral (Middle Office), Finance, Risk, Billing and Reconciliations (Back Office) and other downstream entities. Accruing vast knowledge of testing and specialist, project/programme management skills through-out career to date, with successful work delivered across multiple sectors for Global, blue-chip corporations: specialist work includes writing test strategies/test approaches, test plans, test scripts and test reports for System Integration and User Acceptance. Utilising 28 years of `end to end` Testing and Quality Assurance experience in the Finance, Banking, Insurance, Telecom and Media/IT industries: managing high value testing projects of £100+ million and working with Global stakeholders in highly regulated countries. Key work includes top financial banks (Tier1, Tier2 and Tier3); managing projects in London, Germany, Spain, Saudi Arabia, South Africa, India and multiple other locations. RECENT EXPERIENCE Apr 2024 – till date: Test and Quality Assurance Manager – Onyx Programme – HSBC (London) Context: Onyx programme focuses on creating a Chatbot and a Voice Bot, that enables HSBC colleagues to self-remediate IT issues. The state-of-the-art solution will be deployed to 250,000+ colleagues in 65 countries worldwide, and has to be compatible on laptops, VDI, Mac and mobile devices. This project provides significant cost savings for HSBC via drastically reducing the number of helpdesk calls. March 2024 – Nov 2024: Test and Quality Assurance Manager – Mobile Edge Browser Tunnel – HSBC (London) Context: Microsoft Edge browser is the default browser for all staff on Desktop. This project will build and deploy a new infrastructure to provide the same feature on Mobile connecting securely through the Microsoft Tunnel, on both iOS an Android mobiles. This enables a simplified activation experience with enhanced browsing capability for colleagues. This project further provides significant cost savings for HSBC, in terms of blackberry licenses. June 2024 – Nov 2024: Test and Quality Assurance Manager – Cloud Telephony – HSBC (London) Context: Cloud Telephony is a strategic IT Infrastructure transformation programme replacing the existing legacy systems, aimed at designing and deploying an Enterprise Voice Cloud solution that enables 250,000+ colleagues in 65 countries worldwide, to effectively collaborate, reduce costs and improve overall productivity. State of the art zoom solution will ensure Security, Compliance and Regulatory requirements are met, as per HSBC standards. Highly regulated countries will have recording solution with Surveillance achieved via Verint. This programme requires extensive Infrastructure, IT and Business Proof of Concept, Business Line, Functional, Pilot and User acceptance testing; vendors and stakeholder management. July 2023 – Nov 2024: Test and Quality Assurance Manager – SourceOne Compliance Replacement Programme – HSBC (London) Context: SourceOne Compliance Replacement Programme is a strategic IT Infrastructure transformation programme replacing existing legacy systems. SourceOne is an existing email archiving solution with end of life on 31-Dec-2024. The archived email data needs to be moved to either a cloud or an on-premises based email archiving solution. For Highly Regulated Countries, Enterprise Vault will be used as the replacement email archiving solution and Discovery Accelerator as the user interface. For non-highly regulated countries, Microsoft Exchange Online will be used as the replacement email archiving solution and Purview as the user interface. This programme requires extensive Infrastructure, Functional, Pilot, User acceptance testing, vendor and stakeholder management. May 2023 – June 2024: Test and Quality Assurance Manager – McAfee SaaS Proxy Programme – HSBC (London) Context: McAfee SaaS Proxy programme is a strategic Network transformation programme and deals with the replacement of the existing legacy ZScaler SaaS proxy with state-of-the-art features and enhanced cyber security controls that caters to HSBC global cloud standards. Key Achievements: • Creation of programme level test strategy, test approach, test plans and obtaining programme stakeholder approvals. • Creation of comprehensive test cases using artefacts like requirements and design documents and leveraging on test design techniques • Ensured test execution of all test cases for multiple phases and documented the same in JIRA • Ensured all projects with JavaScript based web applications were end to end tested and that they adhered to seamless end user experience in an interactive way, showing dynamic content based on user selection. • Responsible for end-to-end UAT Infrastructure, Functional and User Acceptance Testing on the complex, cross-functional, multi-vendor platform for non-highly regulated countries. • Responsible for end-to-end performance, security and Operational Acceptance Testing (OAT) • Responsible for ensuring that the solution is compliant with Disability Discrimination Act / Equality Act for the differently abled colleagues, as part of Accessibility testing via tools like JAWS, Read&Write, Dragon etc. • • • • • • • • • • • • • • • Responsible for end-to-end Production Infrastructure and Pilot testing (User Acceptance Testing) on the complex, crossfunctional, multi-vendor platform for highly regulated countries. Successfully managing Quality Assurance and Knowledge Management of the entire programme across 8 Workstreams End to end defect management: Identify, log, triage, retest and resolution Responsible for Security testing that focused on the areas of user authentication and access control, data encryption (rest and transit), secret keys with refresh cycles, Aternity and ServiceNOW API security, continuous penetration testing, Multi-factor authentication (MFA), conditional access, anti-phishing, anti-malware, Data Leak Prevention (DLP), retention policies, Defender, Sensitivity classification and many more. Provided inputs into the Risk, Issues, Assumptions and Dependencies (RAID) log to ensure current and future challenges were logged for management attention and support. Contributed to the Test Assurance and Governance (TAG) discussions, Continuous Improvements and Introspections for lessons learnt. Contributed to the Early Life Support (ELS) for about 2-3 months to ensure the new service has a smooth transition to operations Stringent assessment of quality gates like; Entry/Exit, Go/No-Go, Root Cause Analysis for critical defects. All phases of testing had Requirements Traceability Matrix (RTM) in JIRA, to ensure comprehensive coverage of requirements via test cases, execution results and defects. Responsible for resource forecasting, interviews, shortlisting and onboarding. Ensure attrition rate is well managed. Working closely with 3rd party delivery partners to ensure solution is ‘Fit for purpose’. Successfully managed and productively worked with a geographically distributed team of 5 highly skilled test specialists spread across 8+ cross-functional areas. Builds and maintains strong client relationships within a client facing role which encompasses extensive on-site stakeholder engagement and reporting directly to the Programme Lead for different cross-functions Ensure transparency via status reports and confidence building via continuous quality improvements. Responsible to maintain JIRA for end-to-end test management including Epics, User Stories, Test Cases, Bugs, reporting and traceability matrix Aug 2021 – Dec 2023: Test and Quality Assurance Manager – Microsoft 365 Programme (O365) – Phase 2 - HSBC (London) Context: M365 is a £50+ million strategic technology transformation Programme impacting more than 250,000+ colleagues in 65 countries worldwide. This programme replaces existing legacy applications. This involves the technical implementation of key products like Microsoft Teams, Cyber-Security, Office 365, Mobile Threat Protection, Exchange Online, SharePoint, OneDrive, Apps (Monday.com, Degreed, Zoom, PowerBI etc.,) and Assistive Technology on Windows 10, Virtual Desktop Infrastructure and Mobile devices (BYOD/Corp – IOS/Android) in countries classed as Highly Regulated. Compatibility of existing End User Computing (EUC) applications were an integral part of this programme. Context: M365 programme warrants that ServiceNow workflows are continuously updated with M365 related workflows to enable colleagues to request Microsoft Team, Office 365, Migration to Exchange Online, procurement of devices BYOD/CORP, Archive mailboxes that exceed 50GB and many more. May 2020 – Feb 2021: Test and Quality Assurance Manager – Microsoft 365 Programme (O365) – Phase 1 - HSBC (London) Context: M365 is a £50+ million strategic technology transformation Programme impacting more than 250,000+ colleagues in 65 countries worldwide. This involves the technical implementation of key products like Microsoft Teams, Cyber-Security, Office 365, Mobile Threat Protection, Exchange Online, SharePoint, OneDrive, Apps (Monday.com, Degreed, Zoom, PowerBI etc.,) and Assistive Technology on Windows 10/11, Virtual Desktop Infrastructure and Mobile devices (BYOD/Corp – IOS/Android) in countries classed as non-Highly Regulated. Compatibility of existing End User Computing (EUC) applications were an integral part of this programme. Key Achievements: • Creation of programme level test strategy and obtaining programme stakeholder approvals. • Successfully managing Quality Assurance and Knowledge Management of the entire programme across 12 Workstreams • Ensure successful implementation of Microsoft 365 in Regulatory, Compliance, Human Resources, Legal, Business, Operations, Finance, Wholesale, Security and other entities – in 65 countries worldwide • Ensured all projects with JavaScript based web applications were end to end tested and that they adhered to seamless end user experience in an interactive way, showing dynamic content based on user selection. • Responsible for end to end Functional and User Acceptance Testing on the complex, cross-functional, multi-vendor platform. • Responsible for Security testing that focused on the areas of user authentication and access control, data encryption (rest and transit), continuous penetration testing, Multi-factor authentication (MFA), conditional access, anti-phishing, antimalware, Data Leak Prevention (DLP), retention policies, Microsoft Information Barriers (public and private), McAfee and Zscaler SaaS proxy, Defender, Sensitivity classification and many more. • Responsible for ensuring M365 related workflows in ServiceNow are quality assured and work seamlessly worldwide • • • • • • Responsible for the compatibility of all existing EUC’s (5000+) Working closely with 3rd party delivery partners to ensure solution is ‘Fit for purpose’. Successfully managed and productively worked with a geographically distributed team of 8 highly skilled test specialists spread across 8+ cross-functional areas. Builds and maintains strong client relationships within a client facing role which encompasses extensive on-site stakeholder engagement and reporting directly to the Programme Lead for different cross-functions Ensure transparency via status reports and confidence building via continuous quality improvements. Responsible to maintain JIRA for end-to-end test management including Epics, User Stories, Test Cases, Bugs, reporting and traceability matrix Jan 2019 – Mar 2020: Senior Test Manager – One Marketplace Experience Mercedes Benz (Stuttgart, Germany) Context: A £25+ million e-commerce transformation programme focusing on creating a world-class portal (the amazon of Mercedes Benz) where global seller centres, distributors, third parties and customers are integrated on one common platform. This platform will provide an exceptional customer experience when purchasing all Mercedes Benz products worldwide. Key Achievements: • Creation of programme level test strategy and obtaining programme stakeholder approvals. • Successfully managing Quality Assurance and Knowledge Management of the entire programme. • Responsible for end to end Functional, Automation and User Acceptance Testing on the complex, cross-functional, multivendor platform. • Ensured all projects with JavaScript based web applications were end to end tested and that they adhered to seamless end user experience in an interactive way, showing dynamic content based on user selection. • Successfully managed and productively worked with a team of 10 highly skilled test specialists spread across 10+ crossfunctional areas. • Builds and maintains strong client relationships within a client facing role which encompasses extensive on-site stakeholder engagement and reporting directly to the Chief Product Owner for different cross-functions Oct 2018 - Dec 2018: Programme Test Manager – Cyber Security British Telecom (Saudi Arabia) Context: This Programme dictated a robust `in-house` state-of-the-art cyber security platform requiring strict adherence to legal, security, compliance & local regulations of a highly regulated country. Key Achievements: • Successfully managing Quality Assurance of a large-scale cyber security platform in EMEA region. • Responsible for end to end Functional and User Acceptance Testing on the complex, cross-functional, multi-vendor cyber platform. • Successfully managed a team of 4 highly skilled test specialists as well as working collaboratively with 30+ cross-functional experts. • Responsible for over 12 major releases involving commercial off-the-shelf, bespoke and multi-vendor technologies. • Builds and maintains strong client relationships within a client facing role which encompasses extensive on-site stakeholder engagement and reporting directly with directors via daily and weekly meetings. • Ensures transparency via status reports and confidence building via continuous quality improvements. Apr 2017 - Jul 2018: HRC Global Test Project Manager - Mercury Programme (Phase II) & CISCO Jabber Migration HSBC Context: An extension Programme of Mercury Phase I, aimed at delivering email migration from Lotus Notes to Exchange for 5 highly regulated countries (HRC); Switzerland, Germany, Luxembourg, Saudi Arabia SABB and Saudi Arabia HBSA. The Programme dictated an `in-house` email infrastructure capability & adherence to legal, security, compliance & local regulations. Context: CISCO Jabber Migration programme replaced CISCO MOVI, CISCO IP Communicator and SameTime with CISCO Jabber, catering to audio, video and instant messaging needs at an organisation level. Jul 2015 - Mar 2017: Global Test Project Manager - Mercury Programme (Phase I) HSBC Context: This was a strategic technology transformation Programme impacting more than 250,000+ colleagues in 65 countries worldwide. This involved the technical implementation of 4 different products in a challenging time frame of 15 months. Key Achievements: • Successfully delivering the industry standards quality assurance of the infrastructure and the globally deployed solutions. • Developing a comprehensive Test Strategy, Master Test Plan and Project Test Plans for all aspects of testing. • Successfully managing, advising, planning and tracking multiple test related activities for HSBC on this key Programme; addressing all aspects of compliance, whilst providing technical expertise into strategic decision making and working within strict time and budget limits. • • • • • • • • • Acting as a key liaison figure between technology groups and the senior leaders; assuring that the Programme is developed and implemented according to set standards/governance and has been successfully audited to provide comprehensive quality control throughout the whole life-cycle. Defining Critical Success Factors and scope for works; tracking progress against agreed baselines, preparing the programme for ‘Stage Gate’ reviews & managing change through agreed change control process; mitigating risk/issues. Engaging with key stakeholders; working closely with all parties to ascertain requirements and ensure effective communication testing and quality assurance aspects involved - tailoring language etc. to avoid jargon. Implementing an agile testing methodology & framework (Scrum) for fast-paced delivery. Additionally, utilising appropriate tools and processes for agile development, testing and RAIDs management. Ensuring the Senior Leaders receive regular reports on progress against milestones, risks and other issues to ensure decision making is timely and appropriate. Attaining final sign-off when required from senior management. Leading specialist team(s) including a 10-person Test Team in an on/offshore model and a programme team of 150. At all times having a ‘hands on’ approach that ensures clear communication and a positive culture which encourages responsibility and accountability - motivating, training, and explicitly recognising individuals’ strengths and contributions. Effectively managing all other test related aspects of the programme including associated constraints that encompass scope, quality, schedule, funding, budget and resource allocation. Successfully triaged internal and external defects through various stages; reviewing & agreeing next steps, whilst troubleshooting as required for successful resolution Produced daily/weekly reports, MI, Test Completion Report (TCR) and obtained final sign-off from stakeholders. PRIOR CAREER Sep 2012 – Jun 2015: Programme Test Manager (VP), Barclays PLC - Customer Liquidity Management (CLM), PingIt and Spanish Securitization (London) ● CLM is an integral function of the corporate treasuries and is a platform that enables corporate customers to use notional-pooling, multi-currency pooling and cash concentration. ● PingIt (Mobile Banking) is a system for the mobile transfer of money in UK. It is currently available on iOS, Android and Blackberry OS. This project involved the creation of Corporate API’s to enable customers to purchase ‘off-bus’ tickets. ● Spanish Securitization involved the migration of 380+ accounts, with balances of 4+ Billion Euros, over to accounts in the UK Key Achievements: ● Creation of programme level test strategy and obtaining programme stakeholder approvals ● Test planning and resource management including onshore/offshore movements ● Managing test teams that are globally distributed between UK, Finland and India ● Managing globally distributed vendors (UK, India, Spain, Italy, Germany, Ireland) to ensure timely delivery of good quality software ● End to end management of System, System Integration, Operational Acceptance, Regression, Security, Performance and User Acceptance testing in a complex multi-platform environment. ● Ensuring Technology team tests the software via different phases of testing before handing over the software to business for Implementation, Live confidence testing until warranty ● End to end defect process management ● Providing testing sign-off and ensure all senior stakeholders approve the test results ● Ensuring all test artefacts are made available in test tools and also on a central repository for auditing, compliance and future knowledge management purposes ● Extensive stakeholder management in terms of Business, product owners and vendors (UK, India, Spain, Italy, Germany, Ireland) ● Status reporting and walkthrough in Stakeholder meetings. ● Ensuring staffs are motivated via constant visits to India and an efficient rewards scheme ● Ensuring performance appraisals of staff are done as per Barclay’s policies May 2012 - Sept 2012: Programme Test Manager, Accenture - Commerzbank - Over The Counter Central Counterparty Clearing (OTC CCP) (London) ● The project focused on the implementation of new Collateral Management platform – Colline (Middle Office). The implementation required developing a Middleware application responsible for the data routing, enrichment and validation to the upstream and downstream systems. It required in-depth testing across Trade processing (Front Office), margin and collateral (Middle Office), finance, risk, billing and reconciliations (Back Office.) Key Achievements: ● Created test approach and test plans for the programme and approvals ● Managed Business Analysts and Test teams that were geographically distributed i.e., UK and Germany ● ● ● ● ● ● ● Managed the test programme across Trade processing, margin and collateral, finance, risk, billing and reconciliations Responsible for functional testing of the new product Colline Responsible for integration, functional, Regression, Manual Tolerances Testing, Front to Back and UAT Front to Back (F2B): Accomplished end to end test management via RunBook, Static test data setup, Smoke test, test execution, defect management and reporting Centrally managed Quality Center for end-to-end test management tool including defect management and reporting Extensive stakeholder management in terms of Work Stream leads, Business and IT owners in UK and Germany Status reporting to stakeholders Nov 2011 – Mar 2012: Programme Test Manager, Accenture - Morgan Stanley - Over The Counter Derivatives Client Clearing (OTC DCC) (London) ● This was a strategic change programme where the firm was investing heavily to deliver the required infrastructure to support OTCDCC. This project potentially impacted and required in-depth testing across Trade processing (Front Office), margin and collateral (Middle Office), billing and reconciliation (Back Office) along with many other downstream entities. Key Achievements: ● Managed the test programme across Trade processing, margin and collateral, billing and reconciliations ● Managed and co-ordinated testing activities for a team of 12 resources (10 MS, 3 Accenture) in an onshore-offshore model ● Created test strategy / test approach and obtained agreement on it with IT and Operations stakeholders ● Responsible for end-to-end Integration, Functional, UAT, Regression and Front to Back testing ● Interfaced as an Operations single point of contact to IT (Development and Environment) ● Created a master test plan and obtained agreement with stakeholders ● Created clear roles and responsibilities for both Operations and IT to avoid conflicts during testing ● Created and managed domain/project in Quality Center along with relevant project structures and reporting ● Responsible for end-to-end defect management ● Created Test summary report and walked it through with stakeholders for future references in SharePoint. ● Created resources plan for leveraging existing resources on different projects. ● Stakeholder management across both Operations and IT Prior to this multiple similar role – moving in line with opportunity, details can be provided. Previous positions include Test Manager for: Royal Bank of Scotland (RBS), Principal Insurance Holdings (PIH), BBC, Virgin Media, Motor Insurers Bureau, Hewlett Packard, Hutchison 3G UK Ltd, Nortel Networks. IT / TECHNICAL SKILLS Tools: IBM Rational RequisitePro, IBM ClearQuest & ClearCase, Manual Tester, Mercury Test Director, Microsoft Test Manager (MTM), Visual Studio Team Services (VSTS), HP Quality Centre, Star Team 2006, Proximitron, Opera, Singl.eView, MS Office, MS Project, MS Visio, Gemini, PEGASI simulator, Share Point, JIRA (Atlassian), SCRUM framework, Citrix and PUMA emulator, HP Application Lifecycle Management (ALM), Test data management, Katalon Studio, Jenkins, SourceTree, GitLab, Microsoft 365 Finance: PEGA Smart Investigate, Pega Rules Process Commander (PRPC), PUMA, MQ Series, SWIFTNET E&I messages, SWIFTFIN messages, ProPay - payments, ProDirectory – payments, settlements/clearing, SOX, Foreign Exchange (FX), Revaluation Rates, STAR, PowerBuilder, ATM, JavaScript based web applications, Enterprise Service Bus, Middleware, Enterprise Data Management, IBM WebSphere framework, Monetise infrastructure, iPhone/iPad, DataPower (XS40/XI50), Web Services, End User Computing (EUC), Trend, Stix, Tripod, MarkitWire, London Clearing House (LCH), Chicago Mercantile Exchange (CME), Interest Rate Swap (IRS), Credit Default Swap (CDS), eGTS, Reportex, Front Office (FO), Middle Office, Back Office (BO), Colline (Collateral Management), Summit Classic, GOOD, Colline Middleware, Cloud, ALGO, MDDS, Triarch, Pandora, Martini, Finance systems (GHP, Cokar, CPLM, Netting DB), Risk systems (CoRisk, Limex), ServiceNow , Customer Liquidity Management (CLM), Regulatory, BEM, RRD, ETL, SMS, SCCM, MuleSoft, Verint, Veritas, Purview, eDiscovery, SourceOne, Zoom, Intune, Zscaler proxy, SkyHigh Client proxy, Bluecoat Proxy. Cyber Security: Cloudera, ElasticSearch, Kibana, Impala, Data Lake, Lumax, Ingest probes, DarkTrace Applicance, DarkTrace Supercorrelator, Malware, Ticket Case Manage, Information Sharing Platform, Ticket Raising Portal Platforms: UNIX (Solaris, HP-UX, Linux, Red hat), ICOMS, Windows 2000/XP/2003/NT, Apple Mac, Mainframes Languages: CGI/Perl Scripts, Expect, C/C++, C#, HTML, XML, Java, J2EE, .NET, Sybase SQL, Shell Scripting, awk Database: Oracle, SQL Server, Oracle E Business Suite Protocols: HTTP, FTP, TCP/IP, SSL, SOAP Automation: HP WinRunner, HP LoadRunner, HP QTP, TestQuest, TOSCA, Katalon Studio, Postman QUALIFICATIONS / PROFESSIONAL DEVELOPMENT / ADDITIONAL INFORMATION ● ● ● ● ● ● ● ● ● ISTQB Advanced Test Manager certified ISTQB Advanced Technical Test Analyst certified ISTQB Advanced Test Analyst certified PRINCE2 Practitioner certified AGILE Practitioner certified ITIL V2 foundation certified Everest Base Camp – Certificate of completion Marathoner in pursuit of Abbotts World Major Marathons 6-star medal, with only Boston pending Languages: English, Marathi, Hindi, Kannada, Tamil, Telugu. Learning Deutsch language at International House of London. REFERENCES AVAILABLE ON REQUEST