Rajesh Ananthanarayanan

Rajesh Ananthanarayanan - |- Executive Summary Strategic and execution-focused senior leader with 24+ years of global experience across program delivery, product management, and customer success in SaaS, HCM, and enterprise IT. Proven track record of driving transformation, leading high-performing cross-functional teams, and scaling delivery functions across MENA, North America, Europe, and APAC. Expertise in project management methodologies, stakeholder management, and operational excellence. Core Competencies  Program & Project Management  Change & Risk Management  JIRA  People & Team Leadership  P&L Oversight & Financial Acumen  Salesforce  Product Ownership  Stakeholder Engagement  MS Project  SaaS Delivery & Customer Success  M&A Integration  SQL Professional Experience Manager – Salesforce Delivery PwC Services LLP, Mumbai | Dec 2023 – Present Key Responsibilities • Deliver consulting and Salesforce-based transformation for enterprise clients • Lead cross-functional teams to ensure optimal operational efficiency and client satisfaction • Manage project contracts, financials, and legal aspects within fixed-price models Regional Delivery Lead – MENA ZingHR Technologies Ltd, Dubai, UAE | May 2022 – Mar 2023 Key Responsibilities • Established and led MENA implementation and customer success functions • Delivered enterprise SaaS projects across Agile and Waterfall models • Acted as a client advocate and influenced regional product strategy Product Owner (Consultant) CliqueHR Management Services, Mumbai | Mar 2020 – Jul 2021 Key Responsibilities • Led MVP design and development for HCM solution including multiple HR modules Product Manager (Contract) GetHired.com, Palo Alto, USA [REMOTE]| Feb 2020 – Mar 2020 Key Responsibilities • Translated implementation requirements into functional payroll configurations • Outlined BRD/FRDs for pay rule engine and payroll related product functionality Program Manager / Product Manager Cnergyis Infotech Pvt Ltd, Mumbai | Jun 2018 – Dec 2019 Key Responsibilities • Managed global delivery pipelines and drove agile operations through JIRA Cloud • Implemented feedback loops to improve adoption and business impact • Collaborated with design & engineering teams for backlogs & to re-prioritize roadmap items • Managed sprints, backlogs and roadmaps through JIRA Cloud • Implemented JIRA Service Desk™ for Bug reporting, tracking and resolution Senior Business Consultant – M&A Sterling Info Resources, Thane | Jan 2017 – May 2018 Key Responsibilities •Led integration planning, risk identification, and change alignment post-acquisition •Worked with diverse stakeholder groups, participating in the due-diligence (pre-acquisition) •Documented business processes and procedures of various organizational functions to ensure adherence to changing business needs post acquisition/merger Head – Customer Success Cnergyis Infotech Services Pvt Ltd | Oct 2015 – Dec 2016 Key Responsibilities •Built and led customer success team; Introduced delivery quality scoring mechanisms • Implemented CRM mechanisms to gauge and monitor the health of customer engagements • Empowered the team to deliver the solutions to the customers in an efficient manner through empowering them to act as customer advocates Manager – Implementation Services Replicon Software, Bangalore | Dec 2011 – Jun 2015 Key Responsibilities • Managed 36-member implementation team; established KPIs and delivery predictability. • Served as a customer’s advocate and added value to the evolution of the product suite •Enabling the team to remain self-motivated by leveraging the opportunities for selfdevelopment. •Effectively managed scheduling and resource allocation. Early Career COMPANY: TCS eServe Ltd, CHENNAI, BANGALORE, MUMBAI JOBTITLE: ASST MANAGER – (OCT 2006 – DEC 2011) COMPANY: Citigroup Global Services Ltd, MUMBAI JOBTITLE: WFM Analyst – (JUN 2003 – AUG 2006) COMPANY: AOL INC., BANGALORE JOBTITLE: WFM Analyst – (JUN 2002 – JUN 2003) COMPANY: NIIT LTD., BANGALORE JOBTITLE: Territory Executive, Mahiti Sindhu Project – (NOV 2000 – OCT 2001) COMPANY: KARVY CONSULTANTS LTD., BANGALORE, HYDERABAD JOBTITLE: Junior Database Administrator – (SEP 1998 – NOV 2000) Education & Certifications Bachelor of Business Management PMP – Project Management Professional Six Sigma Green Belt GNIIT Bangalore University – 1998 PMI (Expired Feb 2021) QAI – 2007 NIIT Ltd. – 1999 Languages & Interests Languages: English Hindi Kannada Tamil Malayalam Telugu Interests: Nature Wildlife Travel Camping Reading Music