Rajesh

RAJESH A.K Jos Alukkas platinum City, Thrissur, Email :-Mobile :- PROFESSIONAL SUMMARY Conscientious FO/ Operations Manager routinely overseeing all aspects of front of house management operations. Adept at managing reservations and attending to guest needs in a timely manner. Specialize in motivating an equally engaging staff to maintain customer service standards. EXPERIENCE Since last 10 years working as a FRONT OFFICE / OPERATIONS MANAGER in New Penninsula Hotel, Bur Dubai JOB RESPONSIBILITY  Managed front of house operations, including greeting and interacting with guests, ensure front desk is tidy and has all necessary stationery and material  Train, supervise and support office staff, including receptionists, security guards etc  Schedule shifts  Ensure timely and accurate customer service  Handle complaints and specific customers’ requests  Troubleshoot emergencies  Monitor stock and order office supplies  Ensure proper mail distribution  Prepare and monitor office budget  Keep updated records of office expenses and costs  Ensure company’s policies and security requirements are met SKILLS           X years of experience as Front Office / Operations Manager Knowledge of office machines Knowledge of office management and basic bookkeeping Excellent knowledge of MS Office (especially Excel and Word) Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills Customer-centric CORE QUALIFICATIONS  3 year Hotel Management from India Tourism Development Corporation, N.Delhi, India.  Dipolma In computer Applications.  PDC from Calicut University  Matriculation from GHSS< Thrissur, Kerala PERSONAL DETAILS Name as per Passport Passport Number Issue Place Expiry date Nationality Current Location Visa status : Rajesh Achuthan Kattupurath : J- : Cochin : 14-Dec-2021 : Indian : Dubai : Visit visa, valid till 25th-Jan-2019 I would appreciate the opportunity to meet with you to discuss my candidacy. Thank you for your time and consideration. Yours Sincerely, Rajesh .A.K Mobile-