RAJENDRA KUMAR
India | - |-| linkedin.com/in/rajendra-kumar-m-
PROFILE SUMMARY
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An accomplished Manager – Procurement / Operation/Customer Service & Key Accounts with 23+ years of
experience in customer service, logistics. import, Procurement and documentation across diverse organizations in India
and the Middle East
Proven excellence in Customer Relationship Management, Key Account Management, Procurement Ocean Freight &
Logistics, Operations & Project Management
Skillful in implementing procedures for redundancy and designing new processes to match market dynamics
Expertise in shipping practices & methodologies with proficiency in building business relationships
An efficient team leader and a team player with outstanding communication, interpersonal, problem solving, analytical,
decision making and leadership capabilities to enhance organizational goals and objectives
NOTEWORTHY ACCOMPLISHMENTS
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Recipient of service excellence plaque for efficient management of defence logistics inbound and outbound shipments
Achieved cost savings of $500,000 on the ADI project and $200,000 on the defence project respectively through optimal
utilization of resource
Successfully managed inbound & outbound logistics for 5555 Cars to GCC from South Africa to GCC via UAE under the ADI
project. Managed Door to Stores airfreight shipments of 200 tons
SKILLS
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Customer Service Delivery
Key Account Management
Import/Export Management
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Procurement
Business Development
Operations Management
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Project Management
Logistics & Freight Management
Material Verification
GLOBAL EXPOSURE
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International exposure with multiple roles at UAE
CERTIFICATION & TRAINING
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Supply Chain Management certificate from Embry Riddle Aeronautical University, Florida, USA - 2019
Trained in Development Management Skills from ExecuTrain (LLC) Dubai, UAE - 2018
Trained in Advance Excel 2013 from Nadia Training Institute, Dubai, UAE - 2017
WORK EXPERIENCE
APL Logistics Middle East LLC, Dubai, UAE
Manager - Operation/Customer Service & Key Accounts
Responsibilities:
Jun 2007 - Aug 2019
Procurement & Logistics:
• Administered inbound/outbound operations (Ocean Freight /Air Freight) concerning international freight forwarding,
end to end supply chain, consolidations and WMS.
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Procuring Ocean Freight Rates with carrier by keeping in mind, service, capacity and reliability.
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Choosing the right carrier, which is capable of providing the right service at the right price for the shipments.
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Procuring rates with carriers by keeping note on following points;
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Hidden Cost,
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Choice of Carrier,
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Capability Analysis,
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Service reliability and after sales service.
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Negotiating rates with carriers (Long Term / Short Term / Quarterly rates contract).
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Consolidating the volume and negotiating with carriers for better rates.
Coordinated and cooperated with customs and port authorities for managing formalities regarding Freezone and NonFreezone in Dubai and Gulf Cooperation Council (GCC)
Maintained & ensured the requirement fulfillment related to AMS and ENS for the U.S and European shipments
Monitored vendor Logistics.
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Customer Relationship Management:
• Managed to provide superior quality service to key accounts of the organization by leading a team of nine for repeat
business generation
• Enhanced customer satisfaction by presenting customized resolutions and assessing their requirements through
communication
• Cooperated and collaborated with various support teams to resolve customer issues and execute the recommendation of
the customer on service delivery with efficacy
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Ensured coordination with the relevant stakeholders and provided a quality service for the entire customer lifecycle.
Key Account Management:
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Ensured constructive business deals by enhancing the business relationship with key decision-makers within existing
client and prospect organizations
• Reorganized business strategies based on aggregate competitive market intelligence and other market trends for
expanding market penetration for the target market
• Maintained service portfolio of enterprise clients and targeted at boosting revenue and profitability for the territory
Operations & Project Management:
• Handled negotiation rates for (FCL & LCL) ocean shipments and air freight rates for air shipments
• Ensured sea freight procurement for the UAE and the Middle East
• Supervised Auto Direct International (ADI) project for automotive vehicles - door to door with racking system comprising
defense logistics projects for Australian Defense Force and the U.S Military
EMPLOYMENT HISTORY
Organization
International Maritime LLC, Dubai, UAE
FlyJac Forwarders, Bangalore, India
Goodwill Travels & Cargo, Bangalore, India
Tulsidas Khimji Pvt. Ltd., Bangalore, India
Designation
Operations Supervisor
Executive Operations
Cargo Executive
Cargo Assistant
Duration
Jul 2001 - Jun 2007
Aug 1998 - Jul 2001
Jul 1996 - Aug 1998
Jan 1996 - Jul 1996
EDUCATION
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Supply Chain Management certificate from Embry Riddle Aeronautical University, Florida, USA - 2019
Diploma in Computer Application, Rashtriya Computer Sakshartha Mission, India - 2001
Diploma in Business Management from the National Council of Labour management. Chennai, India - 1998
Diploma in IATA Dangerous Goods Course from IATA Geneva, Switzerland - 1996
Diploma in IATA Cargo Rating Course from IATA Geneva, Switzerland - 1995
Diploma in IATA Cargo Introductory (Basic) from IATA Geneva, Switzerland - 1994