Rajendra Kumar

Rajendra Kumar

$12.50/hr
Air Cargo & Supply Chain Professional
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Chennai, Tamilnadu, India
Experience:
23 years
RAJENDRA KUMAR India | - |-| linkedin.com/in/rajendra-kumar-m- PROFILE SUMMARY • • • • • An accomplished Manager – Procurement / Operation/Customer Service & Key Accounts with 23+ years of experience in customer service, logistics. import, Procurement and documentation across diverse organizations in India and the Middle East Proven excellence in Customer Relationship Management, Key Account Management, Procurement Ocean Freight & Logistics, Operations & Project Management Skillful in implementing procedures for redundancy and designing new processes to match market dynamics Expertise in shipping practices & methodologies with proficiency in building business relationships An efficient team leader and a team player with outstanding communication, interpersonal, problem solving, analytical, decision making and leadership capabilities to enhance organizational goals and objectives NOTEWORTHY ACCOMPLISHMENTS • • • Recipient of service excellence plaque for efficient management of defence logistics inbound and outbound shipments Achieved cost savings of $500,000 on the ADI project and $200,000 on the defence project respectively through optimal utilization of resource Successfully managed inbound & outbound logistics for 5555 Cars to GCC from South Africa to GCC via UAE under the ADI project. Managed Door to Stores airfreight shipments of 200 tons SKILLS • • • Customer Service Delivery Key Account Management Import/Export Management • • • Procurement Business Development Operations Management • • • Project Management Logistics & Freight Management Material Verification GLOBAL EXPOSURE • International exposure with multiple roles at UAE CERTIFICATION & TRAINING • • • Supply Chain Management certificate from Embry Riddle Aeronautical University, Florida, USA - 2019 Trained in Development Management Skills from ExecuTrain (LLC) Dubai, UAE - 2018 Trained in Advance Excel 2013 from Nadia Training Institute, Dubai, UAE - 2017 WORK EXPERIENCE APL Logistics Middle East LLC, Dubai, UAE Manager - Operation/Customer Service & Key Accounts Responsibilities: Jun 2007 - Aug 2019 Procurement & Logistics: • Administered inbound/outbound operations (Ocean Freight /Air Freight) concerning international freight forwarding, end to end supply chain, consolidations and WMS. • Procuring Ocean Freight Rates with carrier by keeping in mind, service, capacity and reliability. • Choosing the right carrier, which is capable of providing the right service at the right price for the shipments. • Procuring rates with carriers by keeping note on following points; • Hidden Cost, • Choice of Carrier, • Capability Analysis, • Service reliability and after sales service. • Negotiating rates with carriers (Long Term / Short Term / Quarterly rates contract). • • Consolidating the volume and negotiating with carriers for better rates. Coordinated and cooperated with customs and port authorities for managing formalities regarding Freezone and NonFreezone in Dubai and Gulf Cooperation Council (GCC) Maintained & ensured the requirement fulfillment related to AMS and ENS for the U.S and European shipments Monitored vendor Logistics. • • Customer Relationship Management: • Managed to provide superior quality service to key accounts of the organization by leading a team of nine for repeat business generation • Enhanced customer satisfaction by presenting customized resolutions and assessing their requirements through communication • Cooperated and collaborated with various support teams to resolve customer issues and execute the recommendation of the customer on service delivery with efficacy • Ensured coordination with the relevant stakeholders and provided a quality service for the entire customer lifecycle. Key Account Management: • Ensured constructive business deals by enhancing the business relationship with key decision-makers within existing client and prospect organizations • Reorganized business strategies based on aggregate competitive market intelligence and other market trends for expanding market penetration for the target market • Maintained service portfolio of enterprise clients and targeted at boosting revenue and profitability for the territory Operations & Project Management: • Handled negotiation rates for (FCL & LCL) ocean shipments and air freight rates for air shipments • Ensured sea freight procurement for the UAE and the Middle East • Supervised Auto Direct International (ADI) project for automotive vehicles - door to door with racking system comprising defense logistics projects for Australian Defense Force and the U.S Military EMPLOYMENT HISTORY Organization International Maritime LLC, Dubai, UAE FlyJac Forwarders, Bangalore, India Goodwill Travels & Cargo, Bangalore, India Tulsidas Khimji Pvt. Ltd., Bangalore, India Designation Operations Supervisor Executive Operations Cargo Executive Cargo Assistant Duration Jul 2001 - Jun 2007 Aug 1998 - Jul 2001 Jul 1996 - Aug 1998 Jan 1996 - Jul 1996 EDUCATION • • • • • • Supply Chain Management certificate from Embry Riddle Aeronautical University, Florida, USA - 2019 Diploma in Computer Application, Rashtriya Computer Sakshartha Mission, India - 2001 Diploma in Business Management from the National Council of Labour management. Chennai, India - 1998 Diploma in IATA Dangerous Goods Course from IATA Geneva, Switzerland - 1996 Diploma in IATA Cargo Rating Course from IATA Geneva, Switzerland - 1995 Diploma in IATA Cargo Introductory (Basic) from IATA Geneva, Switzerland - 1994
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