Rajeev Kumar Singh

Rajeev Kumar Singh Address: House no-E1403, Supertech Livingston, Crossing Republic Dhundahera, Ghaziabad: - 201016 Email --Mob – - Career Objective To excel in work assigned through innovation and professional skills with full dedication and devotion, using all energies at command and raise the organization to new heights. Synopsis 6+ years industry experience; eager and willing to learn new skills, take on challenges, and complete any education necessary for career growth. Possesses innate ability to motivate employees to provide exceptional service. Good Communication / Listening skills; resulting in client confidence Education YEAR BOARD/UNIVERSITY SCHOOL/COLLEGE 2012 PTU Master in Human Resource Management Bangalore School of Business 2009 Vinobhave University B.A (Political Science) B.A(polsci.) Raja Shiv Prasad college 2006 Jharkhand Academic Council Intermediate Maulana Azad College 2003 C.B.S.E 10th D.A.V Model School Organization: - Wipro India Pvt Ltd. Joining date: - 8/08/2013--- End Date: - 23/01/2020 Summary: - I Joined Wipro (formerly Aon) on 8th Aug 2013 as a Team Member. Within very short span of time I have learnt several of document types, Eg Loan, Hardship withdrawals, Verification of Assets, Pension payment and Health and welfare management. I was awarded with Live our Value award in August 2014 for performing beyond expectation and promoted to Processor Advance in March 2015.I was one of the top performer in my team and giving mentoring support to the new hire and cross trained colleagues. During my processor Advance tenure I have given lots of process improvement Ideas so I was awarded with Gold Award in October 2015. I was member of Expertise Advisor team. I was promoted to benefit operation Administrator in December 2016. I had learnt different types of Health and Welfare benefit during this tenure and Awarded with Platinum award in March 2018. As this is the 1st organizational experience and I have enjoyed my role and it’s a great learning for me. Core Skills US Health and Benefit Operations Management Training and Mentoring Client Handling Employee Relation Service Excellence Time Management Lean and Process Improvements Management Work Experience • Working in different types of US Health and welfare (Medical,Dental, Vision, Short Term Disability, Long Term Disability etc) • Processing request by verifying relevant documents. • Creating Standard Operating Procedure and getting it signed up by client for our processing team. •Trained and certify new hires and cross trained colleagues. • Sharing the report with on our weekly huddle. • Working on special projects on monthly basis. Client specific projects related to One-time work orders. • Conducts Process trainings for special processing groups includes Process maps, process hierarchy, Tools introduction and functionality and Certification process. • Conduct Audits and compile result with error trending and root Cause analysis • Ensure timely process of Performance based incentive defines by client. • Responding to Client/Vendor and stake holders email as per the priority. • Research and analysis of the queries of the client/ Vendor and Stakeholder queries. • Bridge gap between process to save processing time Achievements I have been a one of the top performer at the time of my Team member & Processor Advance tenure. Promoted as Processor Advance in March’15. Promoted as Business Operation Administrator in Dec2016. I have been a part of ALU client project. I have given trainings to colleagues and update clients on weekly basis regarding the project update. I also got a performance gold award. I have prepared an SOP and setup PFL process of Koch client and State of California in indexing. I got appreciation for handling Edits project. I got an appreciation from manager & Service Manager regarding mercury ideas. Awards I have been awarded with Live our values award for the year 2014. I got Gold award for client value in Oct’15 I got award for Recognition for exemplary performance in June’15 I got tier 2 Live your values award in May’16 I receive Platinum award in June 2018 for process improvement. Software knowledge MS Office Power point MS excel Microsoft Outlook HRO Work Bench Mainframe ADP Strengths Good command over English and Hindi Strong Communication skills. Confident, team spirit, quick learner, and leadership qualities. Cool and Calm, inventiveness, drives for result. Problem analyzing and cracking abilities with its accountability. PERSONAL INFORMATION FATHER NAME: Sri Hari Narayan Singh DATE OF BIRTH: 30TH Jan.1987 SEX: MALE MARTIAL STATUS: Married INTEREST: Social Networking, Travelling, Listening Music LANGUAGE KNOWN: ENGLISH, HINDI (BOTH VERBAL AND WRITTEN) PERMANENT ADDRESS : S/O Sri Hari Narayan Singh E1403, Supertech Livingston Society, Crossing Republic Dhundahera, Ghaziabad: - 201016.