Rajasekhar Reddy Muppidi

i am a highly motivated and customer-focused Customer Service & Support Executive with over three years of professional experience handling domestic and international customers across fast-paced service environments. Throughout my career, I have developed strong technical competency in leading CRM platforms such as Salesforce, Freshdesk, and Zoho CRM, which I use to manage service tickets, track customer history, analyze communication trends, and ensure accurate documentation. In addition to CRM expertise, I am proficient in using international voice support software such as Avaya, Five9, and Cisco Finesse, allowing me to manage large volumes of inbound and outbound calls with efficiency and professionalism.

My core strength lies in delivering clear, empathetic, and solution-driven communication. I pride myself on my ability to understand customer concerns, diagnose problems quickly, and provide resolutions that create a positive and memorable experience. Whether managing complaints, troubleshooting product or service issues, or guiding customers through processes, I approach every interaction with patience, respect, and a strong commitment to service excellence.

Over the past three years, I have consistently met and exceeded major KPIs, including AHT, first-call resolution, CSAT, and quality assurance benchmarks. I am comfortable adapting to new tools, learning updated procedures, and supporting customers across different time zones and cultural backgrounds. My exposure to international clients has strengthened my communication style, active listening skills, and ability to maintain professionalism even in challenging situations.

Beyond day-to-day customer support, I actively contribute to workflow improvements and team collaboration. I have experience identifying recurring customer issues, providing feedback to supervisors, and helping develop efficient solutions or process enhancements. My ability to balance customer satisfaction with organizational goals has contributed to stronger customer loyalty and improved team performance.

Key Achievements:

• Helped increase overall customer satisfaction by 20–25% through proactive communication, faster responses, and personalized support.
• Maintained consistent 95–98% quality scores across voice, email, and CRM-based interactions.
• Reduced average ticket resolution time by 30% using CRM automation features and improved documentation practices.
• Managed high-volume international customer interactions with professionalism, cultural awareness, and strong time-management skills.
• Recognized multiple times for delivering exceptional customer experience and maintaining high retention levels.

With a strong blend of technical skills, communication excellence, and customer-centric values, I aim to continue growing in the customer service field and contribute to organizations that prioritize quality support and long-lasting customer relationships.