Rajarshi Ranjan Bhattacharya

Address: 3rd Floor, Brindaban Apartment, 1 No. Mohishila Colony, Asansol, West Bengal, 713303 Contact: Phone - - E-mail:- Rajarshi Ranjan Bhattacharya Date of Birth Education 12th November, 1982. Degree *Secondary Board/University C.B.S.E Year 1999 *Higher Secondary W.B.C.H.S.E * B.Com (Hons.) Certifications Burdwan University Division/ Class 1st - 1st 2nd * International Financial Reporting Standards(IFRS) in Sept., 2015 * Diploma in Financial Accounting in March, 2006 * Computer Fundamentals & MS Office in Dec.,2005 * News Reading & Anchoring in Dec., 2005 Languages Known Well versed in English, Hindi & Bengali. Computers Well versed in MS Office (Word, Excel, Power Point & Access). Work experience Possess 14 years of total work experience in the fields of Training, Development, Recruitment, Human Resources, Customer Service (Non-Voice & Voice) & Sales Management. Following are the credentials for the work experience mentioned above: Able to read & speak Punjabi. *Worked as a Business Coach, Trainer & Business Developer, from July, 2017 till December, 2020, in a self-employment venture with teams spanning across 7 different countries & 6 states across India. The role included recruitment & development of people from various walks of life to carry on independent business activities, thereby generating a decent income for themselves. The worked involved providing both online & offline guidance to the team. Have been recognized as one of the Best Trainers on a National Level. *Worked as a Process Developer with Genpact, a premier MNC that supports various companies through multi-dimensional processes & services, from January, 2013 till July, 2017. Provided guidance and leadership to staff in accordance with specified program objectives. Being a Competent Professional, with proficiency in streamlining business processes through continuous focus on competence development and employee engagement, was able to assist the management to develop Best Practices for the employees to help meet SLAs, while meeting the highest standards in quality & performance. * Worked as an Agency Development Manager/ Sales Manager with Max Life Insurance Co. Ltd. from April, 2012 till October, 2013. The role as an ADM includes recruiting, training and development of agents & advisors for achieving the sales targets. Lead a team of 17 advisors. * Was promoted to HR Ops., through an IJP and promoted as a Senior Team Member with Bank of America, from June, 2009 till May, 2011. Lead a team of 5 members to reduce the TAT for fetching data from personal files. Have worked in multiple areas of HR staffing back-office operations. These included issuance of offer letters to new recruits, handling induction process, maintaining the database for new & existing employees. * Worked as a Team Member in the E-mail process for Bank of America from October, 2007 to June, 2009. The job included resolving customer queries through emails and performing back-office account operations for customer’s accounts. Assisted the Front-Line Manager with motivating & handling the team. Successfully helped the management in completion of team’s SIROTA Survey with flying colors. Was a member of the ASSET team with focus on development & retention of best talents across the process. Organized several inter-team competitions to boost employee morale. * Worked with Travel port as a Team Associate in the Profit & Loss- Liabilities division from September, 2006 till to September, 2007. Reported the profits & losses derived from travel bookings to the senior management for better functioning of the organization. Rewards & Recognitions * Received rewards for displaying leadership skills, team-work and providing value to the business through constant customer focus. * Have been awarded for innovative ideas towards customer satisfaction and associate satisfaction initiatives. * Have represented the process to the senior management to help motivate, train & retain the best associates and improve the process thereby increasing associate satisfaction and productivity. * Have innovated and successfully completed a project to drastically reduce the TAT for getting data from personal files. * Have been one of the Top 3 Recruiters of Agent Advisors in the month of April, 2013 in the Northern Zone. * Have been recognized as “Aaj Ka Lakhpati ADM” in the month of May, and June, 2013. * Have been recognized as “Super Star Live Lab ADM” as one of the Top 5 ADMs in India in the month of June, 2013 for making the highest number of closures through tablet PC based sales calls. The closure ratio being 1.9:1(8 closures in 15 calls). Hobbies Watching films, listening to music, singing, gardening & cooking.