Rajan Goswami

RAJAN GOSWAMI -;-;- in.linkedin.com/pub/rajan-goswami Versatile talent development professional with a stellar reputation for developing & executing learning strategies plus training facilitation, consulting & coaching. Summary Contributed to a variety of demanding, highly matrixed businesses across diverse industries for twenty years, in learning & development, training facilitation, talent development, people management, sales roles. First, my career commenced with a sales role in a telecom company, marked by ‘regional salesperson of the year’ award, 4 years in a row. In early 2000s a successful stint at GE Capital’s late stage collections was followed by award winning people manager roles at Convergys, Vertex & Dell. Second, for over 8 years, led the creation & execution of learning strategies at Dell, Cisco and Microsoft enabling vast numbers of employees as an internal consultant & advisor, achieving goals in capability development, business results, performance enhancement, on-boarding & employee retention. Third, since March 2014, facilitating training workshops, consulting & coaching - across diverse sectors. Accomplishments TRAINING FACILITATOR & COACH ; since March 2014 Facilitating training workshops, consulting & coaching (face-face & virtual) – Cisco, Novo Nordisk, Philips, Unilever, Bank of America Merrill Lynch, Deustche Bank, BNP Paribas, Oracle, SABIC, Walmart, Hewlett Packard Enterprise, Societe Generale, Tata Communications, Airtel, Vodaphone - spanning areas of leadership development, managerial effectiveness, sales effectiveness, performance enhancement, emotional competencies, interpersonal competencies, communications, managing in virtual-matrixed-global businesses, cultural intelligence MICROSOFT; March 2012 – March 2014 Readiness (Learning & Development) Manager India – SMSG o Geared-up Field Readiness for Microsoft’s transition to a connected devices and continuous cloud services company and developed Field sellers’ business decision maker engagement capabilities for driving revenue growth and scorecard metrics across commercial and consumer businesses. o Partnered with country leadership & business excellence teams, imbedding L&D plans that enhanced effectiveness, discipline, predictability, discovery of opportunities & strengthened planning, negotiation muscles + “product-technology-industry-compete” intelligence. o Orchestrated role-specific curricula & function-specific academies, tailored a mix of learning modalities, evangelized new approaches, refined and scaled successful programs, adapted content to regional needs, hosted events & enabled pre/post event enforcement - ‘launch’ RAJAN GOSWAMI Readiness, sales pitch, role-coaching & segment-specific business transformation programs. CISCO; March 2008 – March 2012 Field Enablement & Development Manager - India, Saarc & ANZ o Enabled Field talent transformation through several tipping points and transitions by creating and executing a consistent & integrated up-skilling plan in alignment with country & regional strategic imperatives leveraging cross-group collaboration -- country leadership, boards, councils, HR & biz transformation teams, partner enablement, product development, marketing, sales-ops, business units, consulting groups, strategy teams, CTO, briefing centers & labs’, learning partners. o Designed, tailored & Implemented solutions in areas of sales performance, leadership development, business communication, on-boarding/assimilation, partner leverage & professional skills development. Partnered with HR in implementing talent development & hipo development. o Drove initiatives in pipeline management, proposal services, demo loans. Conceptualized & implemented the shifting of our briefing center focus from product to solutions’ & architecture. Reduced training costs and accentuated relevance of technical/architectural trainings by leveraging internal resources & external vendors. DELL; Oct 2004 – March 2008 Sales Training Manager – Oct 2005 – March 2008; o Developed & Enabled Trainers - orchestrated turnaround of a sub-standard unit into a ‘best in class’ across 11 EMEA sites, with steadfast and never failing support, supervision, feedback, communication and innovation. All our trainers served the EMEA organization as program development managers helping design standard programs for all sites. The team won many awards including the VP’s award for best support team. o On-boarding + On-going – with view to ramping & enabling vast numbers of sellers employed on a multi-site basis, we established a captive training unit; a nerve-center of experiments with new programs being constantly developed & deployed for inbound and outbound enterprise & consumer sales. Created & customized a mix of learning assets and also built/leveraged product labs for experiential simulation. Conceptualized a 'bridge' program & established new hire and new manager trainings increasing employee retention and decreasing ramp-up duration at huge cost savings. o Performance Improvement & career Development - Designed remedial workshops helping low performing individuals leapfrog to champions’ league. Reduced margin leakages. Conceptualized and implemented team leader academy, coach academy and transition programs towards meeting the business’ future needs. Interfaced with learning partners, base-lining and deploying organizational effectiveness programs. Published newsletters, purposed at educating sales force on the organization/business/ People/Culture/ Service mindset. RAJAN GOSWAMI DELL, EMEA Sales; Oct 2004 - Oct 2005 Sales Manager o Balanced consistent top-notch performance with cross metrics' balance, negligible unscheduled leaves & escalations, high retention, growth, regular coaching and feedback, high csat scores, zero discounting, work-life balance, a strong set of values and working relationships. Won multiple 'Outstanding leader' awards. VERTEX – a subsidiary of United Utilities PLC; Apr 2004 - Oct 2004 Team Manager in customer care & back-end processing unit o Turned around a de-motivated team into a winning one - won ‘best team’ award, 3 consecutive months. o Executed a cross-segment training program wherein all associates were trained on all tasks /skill sets bringing in more flexibility and potential. o Highlighted and evidenced potential problem areas thereby saving huge penalties. Assembled a business process/SOP encyclopedia. CONVERGYS; May 2003 - Mar 2004 Team Leader in Citibank’s Sales cum Customer Care process. o Won the 'Best team' award 3 successive quarters with lowest attrition. Ranked #1 in sales contests. o Turned around an in-disciplined work culture by introducing daily reporting systems, pre-shift meetings and bi-monthly performance review systems & sales contest culture which were adopted as a process 'standard'. o Improved department's compliance with quality and adherence procedures and initiated improvement of projects in automation, attrition and performance. Represented the business in OD focus groups. GE CAPITAL International Services, late stage US commercial collections; Oct 2001-May 2003 Process Developer, Subject matter expert o Achieved ‘Outstanding’ scores, 15 months in a row. Won ‘champion of champions’ award. o Mentored inexperienced collectors to move up the learning curve and tenured ones for performance improvement. Trained and Coached 2 batches of new hires as a subject matter expert. o Won an award for conceptualizing and developing an Intranet site for the process and was nominated a stakeholder in a knowledge management project. Won certificate of appreciation from the Service Excellence team, US, for outstanding Call Quality. RAJAN GOSWAMI TELEKONNECTORS Ltd. Associate of Plantronics Inc, USA; Sept 1997-Sept 2001 Senior Sales Officer o Won ‘salesperson of the year award’ 4 years in a row. Exceeded targets in selling telecommunication headsets to corporates, banks, hotels, travel agencies, call centers, airlines, ISPs and stock brokers. Won major orders from Railways, DOT, VSNL, Airports Authority, Telecom OEMs and Service Providers like Reliance. o Led Kolkata branch -) handling a territory spanning East India. Managed & coached 7 employees and reported to the MD. Established work priorities, trained new hires, managed customer service, collections, direct mailing systems & logistics. o Appointed, trained & monitored sales performance of dealers in Bengal, Bangladesh, Nepal, Bihar, Orissa and Assam. EDUCATION o University of Calcutta, BA; 1997 o Certified Master Training Facilitator o Certified Global Leadership Assessment Professional, Marshall Goldsmith o Certified Extended Disc Administrator HONORS & AWARDS o Regional Sales person of the year – 4 years – 1997 to 2001 o Applause for developing an intranet site – GECIS, 2001 o Certificate from Service Excellence team, US, for outstanding Call Quality – GECIS, 2002 o Champion of champions – GECIS, 2002 o Best Team award – 3 quarters in a row – Convergys 2003 o Best team award – 2 quarters in a row – Vertex 2004 o Multiple ‘outstanding leader’ – as Sales manager – Dell - 2005 o VP’s award for best support team – Sales training- Team award – Dell - 2006 o VP’s award outstanding contributor – Sales training manager – Dell - 2007 o Several ‘exceptional performance’ awards at Cisco -