Rajan Bhatia

RAJAN BHATIA 22 Koropa Road Flat Bush, Auckland, New Zealand. 2019 Tele : +64 - (M) Email :-LinkedIn: https://www.linkedin.com/in/rajanbhatianz/ New Zealand Citizen Career Summary Quality conscious, pro-active, committed IT Professional (Bachelor of Technology – Computer Science) with proven ability to meet targets. Extensive IT experience of 18 years in delivering large and complex IT projects covering various roles in Testing, Agile, Software Development and Business Analysis. Certified Professional – CSM (Certified Scrum Master), SAFe Agilist, ISTQB, ITIL, PRINCE2, and HMM. People leader and Resource management skills with good exposure to the entire Software Development & Testing Life Cycles. Successfully delivered projects based out of NZ, England and USA. Professional Qualifications  Bachelor of Technology (Computer Science) (NZQA Level – 7)  Advanced Diploma in Software Technology  Software & Data Processing in C++ - First Division - First Division - First Division Management Expertise  Scrum Master/Agile Coaching/Project Management - Rich working experience of more than 10 years in agile model including Scrum, Kanban, Lean, SAFe, Agile Release - Train (ART); successfully contributed as a Scrum master in different projects. Regular coaching sessions and helping, guiding project teams on Agile, enabling the successful transition to Agile. Making sure agile principles and values are followed within the team; Regular sessions with the Product Owner to prioritise product backlog items. Tracking Sprint progress, estimates, removing impediments, communication of team velocity and release progress to all the stakeholders. Effective facilitation of Scrum ceremonies - Sprint planning, Daily stand-ups, Sprint review, Sprint retrospective; Program/Product Backlog, Backlog Grooming/Refinement, User Stories, Definition of Done, Product Increment, Scrum of Scrums, MVP (Minimum Viable Product). Servant-leader mind-set.  Team Leadership/Resource Management - People leader, lead-by-example and have an excellent, positive feedback from the team members; a Role model. - Delivery manager experience in handling small and large team sizes, from 5 to 60+ team members. - Developing, Motivating team members, bringing out more Productivity and encouraging ownership. - Coaching and mentoring team members. Regular training sessions (Test processes, domain, technical, behavioural) to the team members for their continuous professional development. - Encouraging the team to bring creative/innovative ideas like reducing Test effort, eliminating waste, providing cost savings to the client, developing automation tools. - Conducting Performance appraisals, providing positive feedback and communicating improvement areas. - Planning career paths for the team members. - Process oriented, analytical mind in solving problems; conflict-resolution ability.  Risk Governance - Creating a Risk Framework document to keep the risk definitions common across the projects; Risk register. - Eliminating/reducing project or testing risks and maintaining a Risk Register.  Test Management - Leadership experience in setting up a new Testing capability/practice and processes (in-house and client-end).  Client and Vendor Management - Coordinating regularly with the clients and vendors; Onshore-Offshore team management. - Engagement Contracts, SoWs: Signing and negotiations.  Excellent Communication and time management skills, collaborating across Business teams at all levels.  Adaptable, positive attitude, team player, pro-active, approachable. Technical Expertise  Software/Quality methodologies, processes - Manual and Automation Frameworks (Data driven, Keyword driven, Hybrid) for web and desktop based -        applications; creating scripts in Java (BDD - Cucumber). Developing, Reviewing and Implementing Test Strategy, Test Plans, Test estimations, Test cases preparation and execution. Testing Summary Reports. Continuous Integration/Continuous Development (CI/CD) model, DevOps. Complete IT software development life cycle exposure. Controlling Code Releases to the test environment; Set up Test environments and Test data. KPIs (Key Performance Indicators), Test metrics like Productivity, Effort Variance, Testing Effectiveness and Defect Rejection Ratio (DRR). Defect metrics like Defect Density, Defect Slippage, Defects Percentage by Priority/Severity. Root Cause Analysis (RCA) to derive the defects reasons and planning activities. Meeting CMMI, SOX compliances; Worked for ISO, CMMI companies, participating in the CMMI Audits. CoE (Centre of Excellence), tracking budget/estimates and Reporting. Requirements Analysis - Business Processes, Requirements understanding, Testability; Use cases Programming Languages - Java, Java Servlets, JavaScript, C++, HTML, Visual Basic, Visual FoxPro, Developer 2000 (Forms / Reports), XML. - VSS (Visual SourceSafe) source control, GitHub. Defect management - Defects Triage meetings, Defect Prevention activities by analysing the root cause of defects. - Logging and tracking defects status, Defect reports to senior stakeholders. Databases - RDBMS, SQL Server, Oracle, and Microsoft Access; Writing SQL queries, Stored Procedures, Triggers. Testing Tools (including Test Automation/Automated Testing) - Selenium WebDriver, AutoIT, UFT (QTP), Test Complete, SoapUI, Eclipse, Git. - Experience in MF (Micro Focus) ALM, HP Quality Center (QC), Azure DevOps (VSTS), RedMine, Silk Radar, JIRA. Operating Systems - Windows, MAC, Unix/Linux, MS-DOS. Support Tools - ServiceNow, Microsoft TEAMS, Confluence, Jenkins, VMware, Beyond Compare, Lotus Notes, VSS, Share point. - Trello, MS Project, MS Word, MS Excel, MS Access, MS PowerPoint. Awards / Certifications  Certified Scrum Master (CSM), Scaled Agile Framework (SAFe Agilist), ICAgile certified professional by ICAgile.  PRINCE2, ITIL 4  Frontline Leadership certification by JumpShift.  ISTQB Certified, 95% score; Test Management Advance/ISTQB Advance certification.  Completed 25 Harvard Manage Mentor (HMM) certifications/training from Harvard Business School, covering topics like ’Customer Focus’, ‘Developing Employees’, ‘Team Leadership’, ‘Time Management’, ‘Process Improvement’.  Secure development and testing training.  Got appreciations from Westpac, NZ Dev Managers for Productivity improvements and enhancing work quality.  Recommended for a LEGEND award at Westpac, NZ for meeting the timelines and quality.  Won Certificate of Excellence for ‘Leadership by Example’ quiz at Infosys.  Awarded as a Value Champion, INSTA award and performer of the quarter in Infosys.  Certificate of Appreciation for being a member of a Best Managed Project in Infosys. Industry Domains Exposure  Financial/Banking, Utilities/Energy, Ports, Print/Web Media, Transport/Motor vehicle, Education Professional Experience  Ports of Auckland Scrum Master/Test Manager Mar 2018 – Aug 2020 Ports of Auckland is owned by Auckland Council. It is New Zealand’s busiest container port and the most efficient in Australasia.  Facilitating Agile and delivering product backlog items to the customer.  Agile coaching and support to the Product Owners, Scrum teams and other stakeholders.  Regular sessions with the Product Owner to prioritise and clarify product backlog items.  Contributing to the Agile-Kanban board for tracking IT teams’ readiness in terms of the project transition.  Maintaining agile governance guidelines to embed agile processes within the teams; keeping agile ceremonies intent.  Collaborating with the business regularly; bridging the gap between business and technology.  Build positive and productive working relationships with the business.  Identifying agile gaps and improving the processes to helps teams transition to agile ways of working.  Facilitating Product Increment demos to the Business users.  Conducting agile ceremonies like Sprint Planning, Daily Stand-ups, Sprint Review/Demo and Sprint Retrospective.  Keeping a check on team’s velocity and planning sprint activities accordingly.  Creating and implementing the Test Strategy and Test templates (Test Plan, Test Charter, Test Estimation, Test Cases, Traceability Matrix, Testing Status Report and Test Summary Report).  Preparing UAT Strategy, execution plan and helping Business users.  Planning automation framework and automation testing to save manual effort spent on regular Regression testing requirements.  Created Project Risk Management standard guidelines document; managing Risk Register for the projects. Assessing each risk, its probability, impact and mitigation planning along with regular status reporting.  Maintaining Quality Assurance across the projects; guiding the project team members on the quality processes.  Approving the code deployments to the PROD environment by making sure test acceptance criteria has been met.  Understanding and improving the Processes across Projects and BAU changes, to maintain Quality and meet customer expectations.  Planning, coordinating, approving and keeping track of the code deployments in different applications Test environments.  Interacting with vendor teams; Defining and validating the Entry, Exit criteria for the Vendor development teams.  Communicating across different Business units, presentations around Quality Processes and conducting UAT testing.  The University of Waikato Automation Test Manager/Agile Coach (Contract) Feb 2017 – Feb 2018 The University is committed to delivering a world-class education and research portfolio, providing a full and dynamic university experience, distinctive in character, and pursuing strong international links to advance knowledge.  Agile-Scrum methodology – Sprint Planning, Daily stand-up, tracking progress, Sprint Review, Sprint Retrospective.  Conducted Agile learning sessions for the entire project team to enable agile change.  Mentoring and coaching the team in self-organisation, self-direction to create high-value customer-centric products.  Attending agile meetings, identifying improvement areas and regularly contributing to the agile ways of working.  Providing regular constructive feedback on the agile working model to the team members.  Encouraging team members to speak openly about any doubts, issues, road blockers and positives.  Setting up a new testing practice (manual & automation), testing templates (Test Strategy, Test Plans, Test Cases and Defects Resolution) and Quality Processes.  Regular meeting with the Business Analysts & Technical Analysts to discuss the User stories and their implementation.  Managing team members and guiding them in their tasks (manual and automation).  CI/CD model, setting up a Jenkins server to run automation scripts daily.  Managing Releases/code deployments to the Testing environment.  Managing Defect Triage meetings to go through the list of logged defects.  Analysing gaps in the processes and continuously improving them.  Genesis Energy Test Practice Lead/Scrum Master (Team size 4 - 12) Sep 2014 – Feb 2017 Genesis Energy is a diversified energy company. It is New Zealand's largest electricity and gas retailer, supplying energy to more than 650,000 customers across New Zealand.  Guiding, improving Agile-Scrum processes in the project teams.  SAFe implementation - Agile Release Train, Program Increment (PI) Planning, Inspect & Adapt, Scrum of Scrums.  Responsible for the delivery of day-to-day project activities and resolving issues.  Analysing gaps in the agile processes and continuously improving them.  Coordinating with Business users in testing activities and preparing test plans.  Anchoring the Vendor engagement, agreements signing and resources on boarding.  Project management experience in servers provisioning.        Planning, executing the test activities across different projects and co-ordinating regularly with the testing resources. Identifying improvement areas, helping to increase the productivity of the team members. Encouraging knowledge sharing activities within the team and maintaining knowledge repository. Managing the Test Environments, Release management, approving the build deployments and coordinating with the vendors. Resolving issues related to the environment dependencies, simultaneous access requirements by the different projects. Conducting Performance appraisals for the team. Interacting with HR, Finance teams for team related issues/matters.  Infosys Limited (Projects & BAU) Aug 2010 – May 2014 (Team size, 8 – 60+) Jan 2013 – May 2014 (Team size, 3 - 6) Aug 2010 – Dec 2012 Infosys is an ISO company that defines designs and delivers technology-enabled business solutions. Infosys also provides a complete range of services by leveraging domain and business expertise and strategic alliances with leading technology providers. • Performed Delivery/Programme Manager Role at the client end and successfully transitioned the service model. • Tracking the scope, schedule, budget, quality, resource requirements, Risk, SLAs on a periodic basis. Taking corrective measures and communicating to all the stakeholders as per the communication plan. • Identifying the quality goals & processes with help from SQA team and complying with the internal quality mandate. • Agile-Scrum working model experience. Attending daily stand up meetings, sprint planning and review, risk assessment meetings. • Building customer relationships and be the SPOC to the client leadership team on process and project related activities, providing regular reports and managing expectations. • Contributed successfully to the small and large projects like AML (Anti Money Laundering, a compliance project), Choices Offset. • Managing UAT testing of the BAU changes for Westpac bank, across multiple applications including Cards, Lending, Customer, IOLB (Internet Online Banking), BOLB (Business Online Banking), Payments & Enquiries. • Planned, implemented and managed IT systems connectivity between onshore-offshore. • Keeping all the client-vendor management stakeholders in-sync, along with the third party vendors. • Managed onshore, offshore resources and tracking the work status at both the locations. • Facilitating Requirement gathering interviews for the team, reviewing documentation, ensuring requirements Testability, traceability, getting sign-off by all the stakeholders. • Preparing, reviewing the Test Strategy, Test Plans, taking the bottom-line responsibility for all the Test deliverables, and implementing Test approach. • Preparing a resource plan to schedule project activities and execution to meet the desired goals. • Work allocation to the right team members and motivating the team for the successful delivery of the programme. • Attending Project readiness, Window Release meetings. • Regular team meetings to discuss status, identify improvement areas within the team. • Managed Continuous Improvement Register for the CGC client (USA), delivering value adds to the client in terms of improving productivity, cost savings like automation. • Developing, motivating team members. Identifying improvement areas, helping to increase productivity, quality of the team members’ work. • Identifying the risks and communicate the mitigation plan to all stakeholders to minimize any adverse impact to the project. • Approving Build deployments into the Testing Environments. Meeting Test Entry, Exit criterion. • Identifying areas of Process and Project improvements, liaising with senior stakeholders for their implementation. • Tracking, Reviewing Key Performance Indicators (KPIs) of the team. • Managing DP (Defect Prevention) activities to identify the root cause and taking corrective measures. • Database/Data migration testing by writing SQL queries in Oracle and comparing the data with front-end application data. • Interacting with HR, Finance teams for team related issues/matters. Project Manager Westpac Bank, New Zealand (client) Capital Group Companies, USA (client)  Seasia Consulting – HP Partner Company Senior Test Analyst (Team size, 5-15) July 2007 – Aug 2010 Department of Motor Vehicles, USA (Client) Seasia focuses on building long-term mutually beneficial relationships by delivering quality software solutions to the client. COMET Motor Vehicle Framework (.NET) is a best practices "toolbox" used to reduce the risk, cost and time to deploy Motor Vehicle systems.  Contributed to a very large, complex DMV (Dept. of Motor Vehicles) project, Vermont, USA.  Worked in the agile software development model. Scrum methodology.  Creating Test Strategy, Test Plans for the project. Contributing to the overall Test Process, suggesting improvements.  Actively participated in the CMMI Audits and contributed towards meeting CMMI level 3 & 5 requirements.  Requirements Analysis to understand the functional requirements, design specifications to identify the scope of work.  Preparation, Review of Test cases/scripts to ensure robustness and coverage of Test execution.  Attending daily stand up, sprint planning, review, retrospective and risk assessment meetings.  Performing Test execution: Smoke, Sanity, Functional, Integration, System, Ad-hoc, GUI, Regression, and Database Testing.  Preparing daily/monthly/Release Testing Status reports for all the stakeholders.  Participating in Bug/Defect triage meetings. Contributing to assigning severity, priority to the defects.  Interfacing with the customer regularly for issues resolution, providing status updates, building customer confidence in the team’s ability to deliver high customer satisfaction product.  Mentoring, guiding the team members.  Identifying defects in the application and logging them into the bug-tracking tool. Tracking the complete defect life cycle.  Tracking KPI’s/Test metrics for the project team to support metrics management.  Global Graphics Software (I) Pvt. Ltd.,      Software Test Engineer Aug 2006 – July 2007 Global Graphics develop technology for open document and print solutions. Automation and manual testing of a Software Product (hardware embedded technology) on Win Vista, MAC, Linux OS. Got an experience of training and working in England. Develop, execute and maintain Test Plans, Test Cases for the new features; Functional, Regression, Performance Testing. Logging defect reports and keeping track of the bug life cycle; Track and report the Testing status. Presenting Test status in the Bug fest meeting; Got compliments like ‘Best ever testing’.  Quark Media House Pvt. Ltd. Business/Product Analyst Sept. 2004 – Aug 2006 Quark is a Denver, US based Product Company and a leading developer of tools and technologies for collaborative content workflows from the desktop to the enterprise.      Writing software requirements, line-by-line review of the requirements, solution documents with the project teams. Writing Use Cases, Test scenarios for different modules of the Product. Review of the testing deliverables; Smoke, Functional, Regression Testing; Weekly Status reports. Bug Reports, logging defect information into the Defect database – Silk Radar. Attending Bug triage meetings. Reviewing, Re-prioritizing of Bugs.  Hartron Informatics Ltd Software Developer Sept. 2002 – Sept. 2004 It is a semi-government organization engaged in delivering end-to-end solutions to its clients.      Developing and testing applications in Core Java, Java Servlets, JavaScript, Visual Basic, Crystal Reports and SQL Server, SQL queries. VSS (Visual SourceSafe) for source control. Requirements understanding, clarification calls with the Business Analyst. Designing, maintaining database schemas required for the Project. Writing code, Unit testing, functional testing, Bug Triage meetings, fixing defects, code inspections and peer reviews. Work on the ‘Go Live’ activities to enable the release of the application without any issues. Extra-Curricular Activities  Playing Auckland Cricket tournaments, from one of the clubs in Auckland.  Won prizes at General Knowledge competitions and participated in a Play at the school level. Personal Information  Quality focussed, results oriented, meeting timelines, a good listener and attention to detail.  On top of the above attributes, I like to smile and keep people around me happy and smiling.  Hobbies: Playing cricket, chess, football, swimming, listening to songs.