Raja Waleed Tahir

Raja Waleed Tahir Pakistan -- /- linkedin.com/in/raja-waleed-tahir-18238b91 Summary Expert in Customer Service, Sales & Marketing for Lead Generation; Appointment Setting, Business Development & Inbound. Specialized in assisting a broad range of technology companies across Europe and USA increase their sales pipeline, sales results and sales effectiveness, through telemarketing & lead generation to find valuable new customers and create more business with the ones they already have that in turn increased profits for the clients. We combine the use of the latest technologies and sales techniques with tested methodologies and highperformance staff to generate ground breaking results for our clients. Experience Sales Closer Mindstorm Communications Aug 2022 - Jan 2023 (6 months) • To receive agents-verified calls and cross-verify their basic information. • To provide quotes and explain the benefits. • To get their personal information. • Gather and verify customer banking details and filling out applications. Project Manager Virtual Communications BPO Jul 2015 - Nov 2019 (4 years 5 months) • To oversee design, marketing, promotion, delivery and quality of programs, products and services. • To recommend monthly budget and prudently manage organization's resources within those budget guidelines according to current laws and regulations. • To assure the organization and its mission, programs, products and services are consistently presented in strong and positive image. • To effectively manage the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations. Team Lead Telebridge Communications Limited Jan 2013 - Mar 2015 (2 years 3 months) • Worked for different Inbound and Outbound Campaigns for different countries. • To Handle team and motivate them to achieve daily goals. • To Maintain the quality of the assigned projects and communicate with the team to keep them updated about their production. • Trained the new bees and to give them complete product knowledge and resolve problems which they cannot handle. Raja Waleed Tahir - page 1 • Make different strategies to motivate the team to achieve the goals. Customer Service Representative The Ore Technologies May 2012 - Jan 2013 (9 months) • To Achieve assigned targets and goals within the required time and guidelines. • To Maintain quality of project by giving good quality leads. • To Create friendly and healthy work environment for other colleagues Customer Service Representative A-Z Communications Sep 2011 - Feb 2012 (6 months) • Generated good leads in an outbound project. • Provided quality service to customers and assist them in the best way. Quality Controller 360 TECHNOLOGIES May 2009 - Nov 2009 (7 months) • Checked the quality and correct the mistakes of operators. • Maintained the accuracy and give higher production. Education University of the Punjab, Lahore Bachelor of Commerce (B.Com.), Business 2010 - 2012 Punjab College of Information Technology Intermediate, Pre-Engineering 2008 - 2010 Fouji Foundation School Matric, Computer Science 2001 - 2008 Licenses & Certifications Auto CAD Skills Customer Service • Management • Team Building • Leadership • Marketing • Team Leadership • Training • Project Management • Coaching • New Business Development Raja Waleed Tahir - page 2