Raj Sharma

 Raj Sharma-- NB* I am a UK Citizen and I am willing to relocate to another country or location, currently travelling and looking for permanent position in IT or Customer Service. Objectives I am a desk side/infrastructure engineer. I am an adaptable, team oriented and, enthusiastic individual. I am self-motivated and innovative, with a flexible attitude to work. I have a wide scope of experience in service and desk side support, software/hardware builds, installation and software deployments and present excellent customer facing skills with excellent problem solving, written and oral communication skills. I have confidence in any kind of work practice across the globe. I am always willing to learn/as well train others. Education Featherstone High School/East Berkshire College 5 O’ Levels Mathematics, English, Art, French, Science CLAIT RSA Stage 1 Society of Food Technology (SOFT) Experience March 2022 – July 2022 (Rose IT) Contractor Working with O365 Admin, Security, Azure, AD, Teams, 1st 2nd and some 3rd line support, Remote Desktop Support. Taking incoming calls, supporting end-user’s, taking calls, dealing with end-user’s, Emortelle trouble shooting, AD new user request, leavers, Kaseya BMS ticketing, working closely with Credit Unions and helping with AGM video conferences. August 2021 – March 2022 (ECS) IT Helpdesk Analyst Working with O365 Admin, Azure, AD, Teams, 1st and some 2nd line support, Remote Desktop Support. Taking incoming calls, supporting end-user’s, taking calls, IT Glue, dealing with end-user’s, AD new user request, leavers, group policies. Service Desk Analyst 04/12/19 – 30/4/ 20 (University of Dundee IT) 21/09/20- 18/12/20 - Contract Working on the service desk (Topdesk), live chat, taking calls, dealing with end-user’s students and staff, Life Sciences, AV support for Teams, Mac, O365 Admin, Azure, Bomgar PowerShell, taking calls, dealing with end-users. In Service Desk I am assisting with personal devices, such as laptops, telephony, printing, attending regular meetings, giving users the correct guides and Ki’s, and resolving compromised accounts. 1st Line Support on telephone/email 05/08/19 – 15/11/19 (AT&T Brno) Responding to customer phone calls as the 'first line' of support for AT&T, ensuring a positive experience by providing the right customer solution and handling a range of issues related to AT&T products & services. 1st and 2nd Line Support (onsite) 01/08/18 – 01/08/19 - (Baker Hughes - Hays recruitment Computacenter) Supporting end users over the telephone and in person, complaints, queries, resolving issues, dealing with new starters, OS builds, recycling, logistics, fault finding/troubleshooting, dealing with 3rd party companies (DELL), USD and snow ticketing system, help desk support, visiting different sites to give-- support, issuing new starters with relevant hardware (Tablets/Laptops/Desktops) setup, updating the local server with the latest OS images/patches for builds and taking in deliveries through SAP. Field Engineer 01/03/18 - 01/08/18 (Diebold Nixdorf - Concept Resourcing -agency) Working on behalf of Diebold Nixdorf on EPOS systems for Tesco’s, fault finding and rebuilds and mainly upgrading the EPOS, I covered all of the Tesco’s stores in Scotland and flying to the Scottish Islands. Telecoms Engineer 01/06/17 – 01/12/17 - (Openreach) Repairing faults on the BT Openreach network, fault finding, climbing telephone poles in all weather conditions to find faults/running overhead cables to connect customers to a phone line, new installation of customer’s new phone line/broadband internally and externally. IT Field Technician 01/01/17 – 01/06/17 – (Getronics) Repairing Dell notebooks/desktops and servers to motherboard level on and off client sites, fault diagnostics hardware, software, networks, software and peripheral installations. Operating system upgrades, on call in the evening for the whole of Scotland 1 week every 3 weeks for server failures, travelling the around Scotland in company vehicle visiting home and business customers. Window 7 Deployment Engineer 01/04/16 – 01/12/16 - (Rolls Royce-Computacenter) Windows 7 deployment, SCCM software deployment 1st and 2nd line support, troubleshooting deployment failures and pushed software failures. 3rd line software deployment/support 01/02/16 – 01/03/16 – (Rolls Royce- Computacenter) SCCM, troubleshooting task sequences, clear verbal and written communication skills, remote diagnostics. Working knowledge and usage of software delivery and image deployment technologies. IT Analyst Various Secondments 01/10/12 – 01/11/2015 - (Fujitsu) Centrica – 1st and 2nd line support. Bearing Point - 1st and 2nd line desk side support. G4S – 1st line support. Cafcass – helpdesk support team lead. Boots, Tesco, Waitrose, H&M, Harvester – break fix engineer. Boots – Windows 7 roll out. Epos engineer 01/05/11- 01/09/11 - A & O Services - (Contract) Working on EPOS systems for Marks and Spencer’s, BHS, Waitrose, Booker’s cash and carry details were installing new POS tills, system builds, printer swap outs, reconfiguring printers, chip and pin repair/clean/replacements, back office computer replacements/repairs/rebuilds and fault diagnostics. IT Field Technician 01/06/08 – 01/04/11 - (Getronics) Repairing Dell notebooks/desktops on and off client sites, fault diagnostics hardware, software, networks. Software and peripheral installations. System roll outs/floor moves, 1st line technical support secondment work. Operating system upgrades, Barclays Bank front counter server rebuilds, including cashier tills rebuilds, printer, credit readers fault diagnostics. IT Field Technician 01/09/06 – 01/05/08 – (BancTec) Repairing Dell notebooks/desktops/printers on and off client sites, fault diagnostics hardware, software, networks, fault diagnostics on hardware/software and home networks. I also worked for Presto, which involved setting up customer’s computers, software/peripheral, data transfers, home networks, operating system upgrades, repairs, giving advice/brief tutorials on MS Vista/XP, Office. Skills ITIL Edition OSA: Introduction to the Service Desk. ITIL Edition OSA: Introduction to Operational Support and Analysis. DCSE (Dell Certified Systems Expert) CompTIA A+ Hardware RSA Computer Literacy and Information Technology Stage 1 Microsoft Office 365(Admin) (Security) Azure (Admin) SCCM Vast amount of IT support knowledge with excellent customer service skills, with various ticketing systems including Topdesk and Snow. IT Glue Exchange Website Designs