Raj Deep

 Raj Deep Email:- Mobile: -, - Professional Profile Worked with IBM INDIA PRIVATE LIMITED for 5.2 years as a Technical Support Executive and 2.4 years with Genpact India Private Limited as a Process Developer. Actively involved in the new project establishment, training, CSAT and to ensure the SLAs are accomplished. Exposure to working with Global clients. Achieved client appreciation for best performance in the team. CAREER OBJECTIVES Building and maintaining healthy business relations with major clients, ensuring maximum satisfaction by achieving delivery & quality norms. Developing Continuity Plans to anticipate risk and guiding against process disruption in case of unforeseen events. Technical Operating Systems: Window XP/2003/2008/2012/Windows7 Incident Tracking Tool: ISM Monitoring Tool: Active Directory Experience: 5.2 Years Worked in IBM India as a Technical Support Executive in TSC Capitol. Project L1 Technical Support Customer Technical Service Competency (TSC): Navistar Period 10th December 2011 to 24th February 2017 Role Technical Associate Description Worked on Change Management System Tools used in the environment: ISM, Active Directory, ISM: To create Service Request, Incident Tickets and Change Requests I was engaged in L1 troubleshooting for system down, process down, Disk space issue alerts getting through monitoring tool. We also follow the full Incident Management process based on the criticality and severity of the issue. Active Directory: Used to check the users account information. Skills Good Knowledge of working on Severity issues and troubleshooting Outlook and VPN. Worked in Genpact India Private Limited Project First party collection/customer service Customer Synchrony Bank Period 20th April 2018 to 28th August 2020 Role Process Developer Description Worked as a first party collection executive for Synchrony Financial Bank. Skills Know how to deal with the customers and convince the customers. ACADEMIC QualificationS: YEAR COURSE UNIVERSITY 2000 Intermediate (10 +2) (U.P. Board) 1998 Matriculation (U.P. Board) 2004 B.A. Lucknow University PERSONAL DETAIL: Name : Raj Deep Father’s Name : Param Sukh Date of birth : 25th February 1985 Gender : Male. Marital Status : Unmarried Nationality : Indian Religion : Hindu Languages known : English & Hindi. Hobbies : Playing Cricket & Physical Fitness. Permanent Address : 368 BL2nd/20, Near M.D. Marriage Hall, Campbell road, Rajajipuram Lucknow. 226017 Note: Relevant documents will be furnished on demand. Declaration: I hereby declare that the information furnished above is true to best of my Knowledge .